vdemko wrote:Thanks FPL-Steve.
I called and spoke with several agents to no avail 'until today I reached Lauren, (Thank you, Lauren) her name I believe. She fixed in 2 minutes, works like a charm, balance shows now! And I am another happy customer!
Quick question on this: why was it that the other reps were not able to help you? I know that Lauren hangs out in the forums (and therefore may have been somewhat familiar with the problem?); were the others just not "getting" the problem that you were describing, or did some of their input help you troubleshoot it further, until Lauren finally clicked the last few pieces of the puzzle in place? Just curious to see where tech support failed earlier ... ?
FPL-steve wrote:
Good to know that this softphone is in fact compatible with our call voucher balance system. Great to see good interoperability right out of the box like this!
Further suggestion to FPL -- increased beta-testing!
![Wink ;)](./images/smilies/icon_e_wink.gif)
Always good to know how things work, rather than finding out by breaking them! As per previous post (and probably should be confirmed with Lauren) -- how this was corrected, and that GW acts more like an ATA than the smartphone app, and how the credit needs to be purchased/applied etc.