Works now...FPL-steve wrote:Our vouchers won't show the balance in Groundwire. I'm unsure how it polls the server to find balance, but we have never setup anything on our end to be compatible with systems like this. To check your balance you can login to freephoneline.ca and it will be shown on the first screen you see.
Have you tried your call from the desktop softphone? There's a possibility that Groundwire could be sending it in an incompatible format and causing the error back from our server.
Hmmm, this is a pretty important distinction, and I can see where the confusion would kick in. May I suggest to FPL that an "official statement" on this be made to clarify things for future purchasers??vdemko wrote: PS: was my fault: I purchased for smartphone, which basically bud-phone.
GroundWire is just like ATA
Quick question on this: why was it that the other reps were not able to help you? I know that Lauren hangs out in the forums (and therefore may have been somewhat familiar with the problem?); were the others just not "getting" the problem that you were describing, or did some of their input help you troubleshoot it further, until Lauren finally clicked the last few pieces of the puzzle in place? Just curious to see where tech support failed earlier ... ?vdemko wrote:Thanks FPL-Steve.
I called and spoke with several agents to no avail 'until today I reached Lauren, (Thank you, Lauren) her name I believe. She fixed in 2 minutes, works like a charm, balance shows now! And I am another happy customer!
Further suggestion to FPL -- increased beta-testing!FPL-steve wrote: Good to know that this softphone is in fact compatible with our call voucher balance system. Great to see good interoperability right out of the box like this!
Always good to know how things work, rather than finding out by breaking them! As per previous post (and probably should be confirmed with Lauren) -- how this was corrected, and that GW acts more like an ATA than the smartphone app, and how the credit needs to be purchased/applied etc.TheHardy wrote:Quick question on this: why was it that the other reps were not able to help you? I know that Lauren hangs out in the forums (and therefore may have been somewhat familiar with the problem?); were the others just not "getting" the problem that you were describing, or did some of their input help you troubleshoot it further, until Lauren finally clicked the last few pieces of the puzzle in place? Just curious to see where tech support failed earlier ... ?vdemko wrote:Thanks FPL-Steve.
I called and spoke with several agents to no avail 'until today I reached Lauren, (Thank you, Lauren) her name I believe. She fixed in 2 minutes, works like a charm, balance shows now! And I am another happy customer!
Every other agent took my info down: FPL number, name and address and told me that I might have mistakenly purchased voucher for wrong product (smartphone versus "something else"), with Lauren I explained my problem, she asked me to hold, came back on line again and asked to make a test call: it worked for Canada and not for Europe (i did not include the prefix-0110). I belive I purchased second option from website called two stage which is for bud phone. Bud phone using your cell minutes unless you got unlimited incoming, with GroundWire, I'm using just data.
PS: a week ago I called to Grand Prairie using my cell phone LD: 60 mins for total $21.00 and with GW+LD voucher=20mins to Europe for $2.88
Further suggestion to FPL -- increased beta-testing!FPL-steve wrote: Good to know that this softphone is in fact compatible with our call voucher balance system. Great to see good interoperability right out of the box like this!