Problem: Voice mail indicator is always ON

[alcos]

I have the same issue with my phone number even few months after the problem being reported.
I activated the syslog in my ATA adapter and I discovered that the server send the indication that there is a message waiting, but the mailbox is empty.
I installed a syslog server on my computer and enabled the syslog diagnostic on my ATA.

Here is the message I receive from freephoneline (fongo) server.

Code: Select all

2012-10-04 16:48:10 user.notice 192.168.xx.xxx (masqued for security reasons)
NOTIFY sip:14383xxxxxx@199.192.xxx.xxx:5060 SIP/2.0
Via: SIP/2.0/UDP 208.65.240.165:5060;branch=z9hG4bK-d8754z-46a5033c6cb7da6a-1---d8754z-;rport
Via: SIP/2.0/UDP 208.65.240.134:5094;branch=z9hG4bK-zjuli73byrrkxc3b;rport=5094
Max-Forwards: 69
Contact: "PortaUM"<sip:PortaUM@208.65.240.134:5094>
To: <sip:14383xxxxxx@208.65.240.165>
From: "PortaUM"<sip:PortaUM@208.65.240.134:5094>;tag=7qnzyv4tlkhiitzt
Call-ID: Do9dKfMvT9YmCoq5YziRDc4ATO0Y @ 208.65.240.134
CSeq: 1 NOTIFY\r\nContent-Type: application/simple-message-summary
User-Agent: Sippy
Event: message-summary
Content-Length: 23

Messages-Waiting: Yes

If a clear the Voicemail indicator flag on my ATA adapter, it comes back on after few minutes. If I leave it, the message indicator never disapears.
The server says "Message-Waiting: Yes". How can my ATA knows when there is really a message in the inbox?
I think the problem come from freephoneline servers. Everything works fine except the Voicemail indicator.

Thanks Fongo for your help on this one. I see that I'm not the only one.

[alcos]

I tested this morning and the VM indicator works fine.

Here is my test;
7h13 - Message left
7h14 - SIP NOTIFY: VMI notification ON - "Messages-Waiting: Yes"
7h17 - Message took/erased
7h17 - SIP NOTIFY: VMI notification OFF - "Messages-Waiting: No"

I don't know what Fongo did but the VMI works perfect this morning.

[alcos]

Today (Oct 10) same issue.
I took my message (empty my voicemail) about 4 hours ago. The server is still sending "Messages-Waiting: Yes".

And Fongo don't want to help me or even listen to me over the phone. (I "just" baugth the VoIP unlock key).

[FONGO_steve]

Today (Oct 10) same issue.
I took my message (empty my voicemail) about 4 hours ago. The server is still sending "Messages-Waiting: Yes".

And Fongo don't want to help me or even listen to me over the phone. (I "just" baugth the VoIP unlock key).

I was doing a bunch of packet captures this morning while testing some unrelated MWI settings and in all instances my new message and cleared message notifications were within a matter of minutes. Have you tried a different user agent to see if the results vary? Does the user agent write to the syslog server, or are you doing a packet capture using a hub on the LAN?

Also, do note that VoIP unlock keys (without an ATA purchase) do not quality for phone or email support from Fongo, only community support and FAQ.

[alcos]

I was doing a bunch of packet captures this morning while testing some unrelated MWI settings and in all instances my new message and cleared message notifications were within a matter of minutes. Have you tried a different user agent to see if the results vary? Does the user agent write to the syslog server, or are you doing a packet capture using a hub on the LAN?

It was not packet captures, it's my ATA box that send syslog messages to my syslog server.

I will try using a SIP softphone later tonight and post the results.

[alcos]

I was doing a bunch of packet captures this morning while testing some unrelated MWI settings and in all instances my new message and cleared message notifications were within a matter of minutes. Have you tried a different user agent to see if the results vary? Does the user agent write to the syslog server, or are you doing a packet capture using a hub on the LAN?

Tested with a softphone (VOP nano) and I still receive voicemail notification even if I don't have messages in my mailbox. I cleared my mailbox 3 hours ago.

I have the same issue using a softphone (VOP nano) & an ATA (OBi110).

[FONGO_steve]

I was doing a bunch of packet captures this morning while testing some unrelated MWI settings and in all instances my new message and cleared message notifications were within a matter of minutes. Have you tried a different user agent to see if the results vary? Does the user agent write to the syslog server, or are you doing a packet capture using a hub on the LAN?

Tested with a softphone (VOP nano) and I still receive voicemail notification even if I don't have messages in my mailbox. I cleared my mailbox 3 hours ago.

I have the same issue using a softphone (VOP nano) & an ATA (OBi110).

Can you fire me a PM with your phone number? I'll check/reset a few things on the server side and see if that has any impact.

[alcos]

I was doing a bunch of packet captures this morning while testing some unrelated MWI settings and in all instances my new message and cleared message notifications were within a matter of minutes. Have you tried a different user agent to see if the results vary? Does the user agent write to the syslog server, or are you doing a packet capture using a hub on the LAN?

Tested with a softphone (VOP nano) and I still receive voicemail notification even if I don't have messages in my mailbox. I cleared my mailbox 3 hours ago.

I have the same issue using a softphone (VOP nano) & an ATA (OBi110).

Can you fire me a PM with your phone number? I'll check/reset a few things on the server side and see if that has any impact.

I just sent you a PM.

Thanks

[aferreira1980]

Hi Steve
I am having the same problem with my account but I don't know if you have been able to resolve this issue. Can you please post the resolution?