i just ported in the number
and cannot receive calls after porting in the number
but i can receive calls if call is made from another fongo/freephoneline phone #.
tech support is refusing to help me.
what should i do?
cannot receive calls after porting in the number
Re: cannot receive calls after porting in the number
Sometimes this problem has been reported here, and then fixed itself magically a day or so later.
You can PM fongo_steve or fongo_mike and ask them to look into your account. Mention your account number and a link to this thread when you do.
Support is frustrating now....
You can PM fongo_steve or fongo_mike and ask them to look into your account. Mention your account number and a link to this thread when you do.
Support is frustrating now....
- TheHardy
- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: cannot receive calls after porting in the number
... what support?Jake wrote: Support is frustrating now....
It is getting to be a running joke at this point, with the refusals, referrals and outright HANG UPS. They are a step away from "just go ahead and shut down the number" ... !!! I mean, at least they could just dump the poor user into an endless voicemail loop to piss them off, rather than just refusing to help!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- One Hit Wonder
- Posts: 1
- Joined: 11/05/2012
- SIP Device Name: Obi110
- Firmware Version: 1.3.0.2744
- ISP Name: Start Communication, cable
- Computer OS: window vista
- Router: Cisco-WRT120N
Re: cannot receive calls after porting in the number
I have similiar situation. My number was ported 3 days ago from Cogeco. Now all my incoming calls go directly to fpl voicemail. My phones are not ringing at all. Also, all my phones have no dial tone. Only the one phone connected to the ATA can make outbound call. I tried to bypass the router and plugged directly to my modem still makes no difference. I have spent a lot of times trying to resolve the problems but no luck. I cannot get any technical support from the telephone help line. If anyone has answer to my problems please help!
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- Just Passing Thru
- Posts: 5
- Joined: 10/27/2012
- SIP Device Name: linksys spa 2102
- Firmware Version: 5.2.13(004)
- ISP Name: Shaw
- Computer OS: Windows 7
- Router: not using router
Re: cannot receive calls after porting in the number
2 weeks now after number has been ported. still cannot receive calls from non fongo/freephoneline #.
i can receive calls fine from fongo/freephonline #
not using router
phone adapter is directly connected to modem having internet IP not 192.168.x.x ip
i can receive calls fine from fongo/freephonline #
not using router
phone adapter is directly connected to modem having internet IP not 192.168.x.x ip
- FONGO_steve
- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: cannot receive calls after porting in the number
I'd just like to clarify this as I believe the wording used by some posters is causing some confusion. When some products are selected on our phone IVR, a message is played to direct customers to the correct support channels for the selected product and then after a couple seconds the call disconnects. I think the message might be being misinterpreted by some who are thinking they're still going to get a live person after the message, but then the call disconnects and they think they were directed to someone who hung up on them.TheHardy wrote:Jake wrote: Support is frustrating now....
and outright HANG UPS.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.