Freephoneline Down

user451 · Post by **user451** » 01/16/2013

Ditto for issues here in Bumbling Brampton. Incoming ok, outgoing busy. though one incoming could not hear me until they called back

Currently 5:44pm

Yroc · Post by **Yroc** » 01/16/2013

Same issue.. Ottawa

red4d · Post by **red4d** » 01/16/2013

Same here Prince Albert ,Port Perry..

6:02

BobaFett · Post by **BobaFett** » 01/16/2013

Service is not working properly in Barrie, Ontario either.

It shows as connected, I have a dial tone, but any incoming or outgoing calls just end up giving a busy signal. Really annoying.

byted · Post by **byted** » 01/16/2013

Judging from the thread, this is a system wide problem because I'm having the same problem out in Ottawa.

shehb · Post by **shehb** » 01/16/2013

I am in Etobicoke area and I am having the same problem. I hope that I will be fixed tonight some time.

lgfreephone · Post by **lgfreephone** » 01/16/2013

I'm in TO and I can receive but not send. I have an OBI and get a 500 error message.

samster · Post by **samster** » 01/16/2013

Posts don't have a time stamp, but user451 wrote the time in his port. 5:45pm.
So this problem has lasted at least 1.5hrs. All with no input or info from FPL.
This is completely unacceptable. What if someone has an emergency??

Second guessing my choice of voip provider now.

Freephoneline, you guys MUST have a status page on your site for this type of situation.

user451 · Post by **user451** » 01/16/2013

Well the report I emailed to them has not been followed up on yet beyond the automated ". Your request has been received and is being reviewed by our staff. "

The lights are on but nobody's home

Time is now 7:07PM

radio · Post by **radio** » 01/16/2013

k2366 wrote:
radio wrote:I don't mind if there is a downtime.. we get no notification... and even nothing on the forums here... it just happens and we have no eta.
What if there is an emergency at home and no one has a mobile phone?

Atleast have some updates and eta's and a sense of responsibility so we don't feel like we are in dark all the time.

This was great since i joined but since xmas issues issues issues.
I understand your frustration. I've been using FPL since '09 and to be honest with you I have been very pleased with this free service. Granted there have been problems in the past and will continue to be in the future, but all in all as far as a free phone service goes I'm not complaining about a minor inconvienence.

Funkytown wrote:
k2366 wrote:
I understand your frustration. I've been using FPL since '09 and to be honest with you I have been very pleased with this free service. Granted there have been problems in the past and will continue to be in the future, but all in all as far as a free phone service goes I'm not complaining about a minor inconvienence.
I agree, i have been with there sister company (Clearpointel) for around 5 years approx, besides the small minor hiccups over 5 years im still overly pleased with my Voip phone line service and I can tell you all that I have seen so much worse with other Voip providers so i don't understand why all the negativity here!

Cheer up everyone, it will be fixed in no time just be patient and give the engineers some time to work on what ever your problem your experiencing.

I live in Montreal (514) 447 I can make calls and receive them as we speak. Date: Wednesday Jan 16, 5:45pm

It's not that we are being unreasonable... we just need to know the timings and details of the outages... how do we know its a 1 day outage of 20 day outage and what is being done to resolve this...

And all in all i have been on fpl for more than a year or so and i did pay for sip file, port cost etc... so in a way its not 100% free, overtime the cost diminishes, but not as of yet.

EDIT: Service has been down since approx 3pm when my security system started to beep again... it is 7.12pm right now and still not working (incoming okay... outbound i get a fast busy)

Melchizedek · Post by **Melchizedek** » 01/16/2013

Outgoing calls are down in Quebec City too since late afternoon.

barkes99 · Post by **barkes99** » 01/16/2013

Ditto in Vancouver area (778)775-XXXX
Incoming calls still working.

webjoe · Post by **webjoe** » 01/16/2013

samster wrote:Posts don't have a time stamp, but user451 wrote the time in his port. 5:45pm.
So this problem has lasted at least 1.5hrs. All with no input or info from FPL.
This is completely unacceptable. What if someone has an emergency??

Second guessing my choice of voip provider now.

Freephoneline, you guys MUST have a status page on your site for this type of situation.

radio wrote: It's not that we are being unreasonable... we just need to know the timings and details of the outages... how do we know its a 1 day outage of 20 day outage and what is being done to resolve this...

And all in all i have been on fpl for more than a year or so and i did pay for sip file, port cost etc... so in a way its not 100% free, overtime the cost diminishes, but not as of yet.

EDIT: Service has been down since approx 3pm when my security system started to beep again... it is 7.12pm right now and still not working (incoming okay... outbound i get a fast busy)

Totally agree, I also use FPL long distance service to support FPL. My friend's and my 2 FPL lines (all in Montreal, Qc) can not make outbound call.

UncleP · Post by **UncleP** » 01/16/2013

7:36 EST (Toronto) fast busy for dialing out, but I can receive calls. When I try to check my voicemail it tells me my account doesnt exist!

Have had a lot of off and on service since I joined, it hasnt been reliable for a phone but its hard to complain when I only paid for the config file, hopefully they can sort it out soon. Its ok for free but its not reliable enough for a home phone service in my opinion. People are annoyed that my phone is so flaky and I cant be reached half the time they call.

Im happy I have a backup phone

hanke · Post by **hanke** » 01/16/2013

Down here in Burlington, Ontario...fast busy when calling out...but freephoneline to freephoneline not working. Incoming from another source allows incoming calls.

realinvestor · Post by **realinvestor** » 01/16/2013

It is still down in Toronto

pinipogue · Post by **pinipogue** » 01/16/2013

Same here in Gatineau. By the way there is nobody from freephoneline telling us whats happening

yxxcy · Post by **yxxcy** » 01/16/2013

awan wrote:I can receive calls and not make any, even the call forwarding seems not to work.

Mine is the same as you.I tried to reset the configuration but it does not work,then I am here and find I am not the only one facing the problem.I am waiting the technician of the FPL solve it.

dll2002dll · Post by **dll2002dll** » 01/16/2013

Same problem Mississauga, ON

Receive calls but when dial out get fast busy, also when check voice message I get "That account number does not exist".

pisici · Post by **pisici** » 01/16/2013

i live in Montreal
Incoming call ok but out colling not working seems busy

mahaos · Post by **mahaos** » 01/16/2013

Same here in Quebec City 418 651 XXXX

pete_fpl · Post by **pete_fpl** » 01/16/2013

Outgoing calls is down in Toronto (busy signal every time), but incoming seems ok.

OverDrive · Post by **OverDrive** » 01/16/2013

Same here in Oakville. Outgoing = fast busy. Incoming is fine.

rooster · Post by **rooster** » 01/16/2013

What's with FPL lately? I have just ported my parent over and they are complaining

. I'm just about to convert another one over but with these problem FPL is having... I'm giving it a second thought. Hopefully FPL can address these problems soon......

webjoe · Post by **webjoe** » 01/16/2013

It is OK now at 2013.01.16.21:00EST, Montreal, Qc. Thanks.

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