Dialpad - not working

[sncbhle18]

I'm using the followng on my laptop:
Windows 7 Home premium x64
Java Standard Edition version 7 update 9 (build 1.7.0_09-b05) and yeah it's a 32-bit version. (Here's the link for reference: http://www.oracle.com/technetwork/java/ ... 59586.html)

EDIT: I've uninstalled the offending Java RE and replaced them with both 32 and 64-bit versions of the Java Runtime Environment Update 29. This is the link on where I got that version: http://www.oracle.com/technetwork/java/ ... 13650.html


My desktop however suffers the same fate, but that desktop is running this:
- Windows 7 Ultimate 32-bit
- Java 6 Standard Edition Version 6 update 37 (build 1.6.0_37_b06).

I also experienced that my DTMF tones are running for the first time on my laptop, which I was pleased. I hope that the homies at Fongo will provide the update for the latest version of Java Runtime Enviroment or whatever. What is the difference between Java Runtime Enviroment and Java Standard edition?

Also for my desktop, do I also need to install the 64-bit Java Runtime Enviroment on a 32-bit system? This is out of curiosity.

EDIT (again): I've just tried Java 7 Standard Edition on my same laptop in question. Installed both 32 and 64 bit versions on it. Still experiencing the same issue. While my Dell Voice cannot do the DTMF tones due to the Java update, my Freephoneline can be able to do DTMF, albeit without sound!

[raykai]

Windows 8 ( Dial pad not working) Java Version 1.7.0_09

windows 8 only can use Java Version 1.7.0_09 for now .... would be nice having this app work on windows 8

[supa31]

I have installed dell voice on 3 different computers, and no results.

I tried to uninstal my Java and dell voice then reinstall dell voice first then java, and no luck.

does anyone have a solution that works?

[supa31]

Is this forum being watched????

I dont understand why they claim to offer support if no one will answer any questions.

I understand that this is a free service, but it would be nice if it worked. At least give people an idea if there will be a fix for this problem anytime soon.

[FONGO_mike]

Hi supa31,

the forums are indeed watched. As listed in the forums rules section, moderators will comment when under the belief it is an issue on our end. On this particular topic, we have stated (as listed in this thread) what causes this issue. Also, please remember that the forums are a community driven project and an unofficial means of support.

[supa31]

Hi supa31,

the forums are indeed watched. As listed in the forums rules section, moderators will comment when under the belief it is an issue on our end. On this particular topic, we have stated (as listed in this thread) what causes this issue. Also, please remember that the forums are a community driven project and an unofficial means of support.

Thank you for responding. I asked the question because I have seen many questions go unanswered in this forum. I appreciate the fact that you gave a answer previous with a possible remedy, however based on the continued posts this is an ongoing problem, and should at least be addressed with a possible ETA on a solution.

[FONGO_mike]

Hi supa31,

the forums are indeed watched. As listed in the forums rules section, moderators will comment when under the belief it is an issue on our end. On this particular topic, we have stated (as listed in this thread) what causes this issue. Also, please remember that the forums are a community driven project and an unofficial means of support.

Thank you for responding. I asked the question because I have seen many questions go unanswered in this forum. I appreciate the fact that you gave a answer previous with a possible remedy, however based on the continued posts this is an ongoing problem, and should at least be addressed with a possible ETA on a solution.

At this time, we can not offer an ETA

[ldpozo68]

I am at a loss that downgrading the version of Java is the 'work around'. There are applications running on my box that need the new version of java so installing the old version will mean that these apps no longer work.

It has been 6 months since this issue has been known to Fongo but it is obvious that they dont care about this issue, otherwise it would have been resolved already. Even if it is a large problem, is 6 months not enough time to address it?

Either your development team or the 3rd party developers have dropped the ball here. I am a programmer and if I created this mess, I would be given some time to fix the issue and if I was not successul, I would be fired. Maybe I should get a job at Fongo where creating functional apps is not that important

[ldpozo68]

I uninstalled the most recent version of java and installed the jre-6u29-windows-x64. when I launch Dell Voice I get a mesage that says:

'Failed to load java VM Library (errno 193)'

The correct version of Java is installed and still the softphone does not work. Piece of crap.

[johnfreephone]

I had this problem before. After I installed the JRE-6U25. Everything back to normal.

This is a VERY OLD issue.

If this is not good for you, just try different version of Java.

[Jake]

I know this has been a problem for a LONG time, but I just loaded up the new version of the FPL softphone app, and it works fine on my computer. Windows 7, latest version of Java.

Hopefully this can be put to bed now. Is anyone still having problems after updating?

[newuser]

Hello,
I have problem with new Freephoneline Desktop Application 3.2.6.0.
When I call to somebody who is Freephoneline user, it's working OK,
but when I call to somebody outside Freephoneline-network I can not hear anything.
I punch number, I hear the tones, but once I hit the call button I don't hear anything further.
No rings, can't hear the person pick up, or voice mail prompts.
Thank you.

[SudoHacks]

I was able to fix that same problem by modifying my hosts file to point to the backup voip server address. Info here:
http://forum.fongo.com/viewtopic.php?f= ... 582#p45578

[DAT]

Thank you so much Sudohacks!

[newuser]

unfortunately I can not make those changes in software Desktop Application 3.2.6.0

[DAT]

newuser: you go here to make the changes; C:\Windows\System32\drivers\etc\hosts

Locate the hosts file and open up with your notepad copy and paste this line to the hosts file : 208.65.240.165 voip.freephoneline.ca

[newuser]

I did, but nothing changed, still no sound.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
208.65.240.165 voip.freephoneline.ca

[DAT]

I finally figured out how to configure port forwarding properly on my router and it works without the needing of hosts file.

check the screenshot if that helps you:

[sncbhle18]

Does the IP address of the computer utilizing the FPL app need to be static IP or dynamic IP?

[Jake]

Does the IP address of the computer utilizing the FPL app need to be static IP or dynamic IP?

It would have to be static, otherwise the router will be forwarding the ports to the wrong (or no) device if the IPS get switched around.

[cd5188]

Hello,
I have problem with new Freephoneline Desktop Application 3.2.6.0.
When I call to somebody who is Freephoneline user, it's working OK,
but when I call to somebody outside Freephoneline-network I can not hear anything.
I punch number, I hear the tones, but once I hit the call button I don't hear anything further.
No rings, can't hear the person pick up, or voice mail prompts.
Thank you.

I have this same problem after installing the new software. Help!

[Jake]

This thread has now been locked as the Dialpad issue has been fixed with the latest release.