cannot buy credits online

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Post Reply
nakuls
Just Passing Thru
Posts: 12
Joined: 01/24/2011
SIP Device Name: Linksys SPA 2102
Firmware Version: 5.2.12
ISP Name: Primus DSL
Computer OS: Windows 7 x64
Router: DIR-625 and RT-N16 (bridged)

cannot buy credits online

Post by nakuls »

Very frustrating that this problem still exists.
I can't buy credits for freephoneline online. I have tried in firefox and internet explorer.
I click on online store link: https://www.freephoneline.ca/onlineStore
and I keep getting this page: http://www.freephoneline.ca/login?page= ... ToPurchase asking for login credentials although on top right I can see my email and showing that I'm signed in.
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: cannot buy credits online

Post by Fongo Support »

nakuls wrote:Very frustrating that this problem still exists.
I can't buy credits for freephoneline online. I have tried in firefox and internet explorer.
I click on online store link: https://www.freephoneline.ca/onlineStore
and I keep getting this page: http://www.freephoneline.ca/login?page= ... ToPurchase asking for login credentials although on top right I can see my email and showing that I'm signed in.
Hi there,

Please close the internet explorer page and launch the browser again. Once you login, please navigate to account settings and update your e911 information. (and agree to the terms)

Try to visit online store after and let me know if issue is still present.

Thanks,
nakuls
Just Passing Thru
Posts: 12
Joined: 01/24/2011
SIP Device Name: Linksys SPA 2102
Firmware Version: 5.2.12
ISP Name: Primus DSL
Computer OS: Windows 7 x64
Router: DIR-625 and RT-N16 (bridged)

Re: cannot buy credits online

Post by nakuls »

Fongo Support wrote:
nakuls wrote:Very frustrating that this problem still exists.
I can't buy credits for freephoneline online. I have tried in firefox and internet explorer.
I click on online store link: https://www.freephoneline.ca/onlineStore
and I keep getting this page: http://www.freephoneline.ca/login?page= ... ToPurchase asking for login credentials although on top right I can see my email and showing that I'm signed in.
Hi there,

Please close the internet explorer page and launch the browser again. Once you login, please navigate to account settings and update your e911 information. (and agree to the terms)

Try to visit online store after and let me know if issue is still present.

Thanks,
Thanks, this worked.
Post Reply