*****Not able to register to the service anymore******

[kola]

Hi,

I am experiencing a problem from the last two days. Connection on my ATA displays failed.

Is there any change to the settings that I need to know or is there any outage ??

Also not able to find any customer support phone numbers.

Thanks,

Kumar

[Funkytown]

Hi kola,
Can you power off your ATA device (unplug the power) for 45 seconds and reconnect it. Let us know if this helped.

[kola]

I tried that but not able to register, more over , not able to connect using softphone as well.

[Fongo Support]

I tried that but not able to register, more over , not able to connect using softphone as well.

Hi there,

Try this:

http://forum.fongo.com/viewtopic.php?f=8&t=9524#p51066

Let me know.

Thanks,

[kola]

Thanks for the reply but I have a question, if I use credentials of my other accounts on that specific ATA then why does it work fine ?

[Fongo Support]

Thanks for the reply but I have a question, if I use credentials of my other accounts on that specific ATA then why does it work fine ?

Hi there,

Re-> I have a question, if I use credentials of my other accounts on that specific ATA then why does it work fine ?

How many FPL accounts do you have?

Can you please send me a PM with all your accounts and I will verify to see if there are any changes at the back end.

Thanks,