HT 286 ATA

[Pierre]

I am using an Handy Tone 286 ATA and a Cisco Linksys E1000 router for my VOIP system. Everything has been running great for almost 2 1/2 years. I have made absolutely no changes to the system.
Lately, about every 4 or 5 days, the red light flashes on the ATA, I then power off the ATA for about 15 to 20 minutes and every thing comes back to normal. During the time the red light flashes, I can't make or receive calls.
Anyone knows what would cause this problem? Do these ATA ever go bad?

Many thanks,
Pierre

[Fongo Support]

I am using an Handy Tone 286 ATA and a Cisco Linksys E1000 router for my VOIP system. Everything has been running great for almost 2 1/2 years. I have made absolutely no changes to the system.
Lately, about every 4 or 5 days, the red light flashes on the ATA, I then power off the ATA for about 15 to 20 minutes and every thing comes back to normal. During the time the red light flashes, I can't make or receive calls.
Anyone knows what would cause this problem? Do these ATA ever go bad?

Many thanks,
Pierre

Hi there,

Looks like you are not able to register to FPL servers when this happens.

This could be caused by :

a) A settings on your ATA
b) DNS error
c) ISP issue

I would probably check a) and b) first.

for b) please add opendns to your router
https://www.youtube.com/watch?v=UIe2czBLTX0

Thanks,

[ninja]

I am using an Handy Tone 286 ATA and a Cisco Linksys E1000 router for my VOIP system. Everything has been running great for almost 2 1/2 years. I have made absolutely no changes to the system.
Lately, about every 4 or 5 days, the red light flashes on the ATA, I then power off the ATA for about 15 to 20 minutes and every thing comes back to normal. During the time the red light flashes, I can't make or receive calls.
Anyone knows what would cause this problem? Do these ATA ever go bad?

Many thanks,
Pierre

Hi there,

Looks like you are not able to register to FPL servers when this happens.

This could be caused by :

a) A settings on your ATA
b) DNS error
c) ISP issue

I would probably check a) and b) first.

for b) please add opendns to your router
https://www.youtube.com/watch?v=UIe2czBLTX0

Thanks,

I have the same problem as Pierre. Just want a clarify answer for part b) why add opendns to router?

[Fongo Support]

I am using an Handy Tone 286 ATA and a Cisco Linksys E1000 router for my VOIP system. Everything has been running great for almost 2 1/2 years. I have made absolutely no changes to the system.
Lately, about every 4 or 5 days, the red light flashes on the ATA, I then power off the ATA for about 15 to 20 minutes and every thing comes back to normal. During the time the red light flashes, I can't make or receive calls.
Anyone knows what would cause this problem? Do these ATA ever go bad?

Many thanks,
Pierre

Hi there,

Looks like you are not able to register to FPL servers when this happens.

This could be caused by :

a) A settings on your ATA
b) DNS error
c) ISP issue

I would probably check a) and b) first.

for b) please add opendns to your router
https://www.youtube.com/watch?v=UIe2czBLTX0

Thanks,

I have the same problem as Pierre. Just want a clarify answer for part b) why add opendns to router?

Hi there,

Because sometimes your ISP doesn't resolve certain host names. I do not know who is your ISP, but for Rogers, their build in DNS servers are not working very well.

http://www.dslreports.com/forum/r282437 ... net-access

Thanks,

[46jimbo]

Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service.

I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be something going on with the H286 model, as a number of people are having this issue. I should note that the device was purchased from Freephoneline and and settings were entered by them in advance.

[46jimbo]

Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service.

I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be something going on with the H286 model, as a number of people are having this issue. I should note that the device was purchased from Freephoneline and and settings were entered by them in advance.

[lustucru]

The problem may be caused by the firmware.

Grandstream Web site (section Gateways and ATA's, Discontinued products but still supported) shows firmware release 1.1.0.45 for the HT286.

Enter the ATA IP address in your browser (you will get it by pressing *** on your phone set), password admin. Select "Status" and check "Software version, Program". It should show 1.1.0.45.

Also, in "Advanced Settings 2", check "Yes" for "Auto Upgrade" and check box "Always check for new firmware".

[lukeke]

is there a way to enter openDNS for HT286? The youtube show only apply to PAP2T ATA

[Fongo Support]

is there a way to enter openDNS for HT286? The youtube show only apply to PAP2T ATA

Hi there,

There is, under Basic settings->DNS server 1 and DNS Server2.

Thanks,

[46jimbo]

The problem may be caused by the firmware.

Grandstream Web site (section Gateways and ATA's, Discontinued products but still supported) shows firmware release 1.1.0.45 for the HT286.

Enter the ATA IP address in your browser (you will get it by pressing *** on your phone set), password admin. Select "Status" and check "Software version, Program". It should show 1.1.0.45.

Also, in "Advanced Settings 2", check "Yes" for "Auto Upgrade" and check box "Always check for new firmware".

My HT286 had an earlier version of the firmware and it wouldn't update to v1.1.0.45. Then I noticed that the download site in my ATA settings was not the same as the one indicated on the Grandstream website. So I copied the website's download address into the ATA, rebooted and voilà, the firmware updated. The correct address is "firmware.grandstream.com". It goes on the last page of the settings.

So far, after several days, the problem has not reocurred. Hopefully, this was the necessary fix. Thanks for the tip, lustucru!

[Lydiak]

I use Rogers internet and had similar issues.

Entered google's dns server as preferred = better !

[e1e0n]

Here is the problem: almost every day and even few times a day, I have to change in/out proxy value to make my adapter to sign in.

ie change viop.xxxx to voip2.xxx and back.... Simple rebooting does not help (((((((((((((((((((((

[Jake]

e1e0n, check your timers. It could well be that you are being blocked on one server because your ATA is trying to register too frequently. All you are doing by changing servers is just giving the server time to forget you before you switch back to it.

Check your settings against the settings on this page http://support.freephoneline.ca/entries ... redentials if they look right open a support ticket as Fongo Support may be able to see a problem with your connection their end.