Placing a particular local number call requires $
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- Just Passing Thru
- Posts: 9
- Joined: 01/25/2015
- ISP Name: Shaw Cable
- Computer OS: Windows 8.1
- Router: SMC3DGN
Placing a particular local number call requires $
Has anyone heard of this? When I try to call my doctor's office, which is 2 kms away, also in Calgary, I get the message that I have insufficient funds in my account to place the call. It's a 587 area code, which has been out for several years now, since 403 ran out of numbers. My cell is 587 even. It's the only number I have tried that does this, Local, or Canadian long distance. Anyone?
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: Placing a particular local number call requires $
It happens from time to time, that rate tables don't get updated. I assume you do not have an ATA with a dial plan that is accidentally applying a transformation to the number, making it into a long distance call.
Open a ticket with the problem number: http://support.fongo.com/anonymous_requests/new
If your ticket is closed with no response, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852
Open a ticket with the problem number: http://support.fongo.com/anonymous_requests/new
If your ticket is closed with no response, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852
-
- Just Passing Thru
- Posts: 9
- Joined: 01/25/2015
- ISP Name: Shaw Cable
- Computer OS: Windows 8.1
- Router: SMC3DGN
Re: Placing a particular local number call requires $
Sorry, should have said I have Freephoneline? I just have the desktop app. I have no ATA. I did open a ticket, and got this back: "We do not provide customer support for Freephoneline Desktop, Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices." I'm not sure I have any resource access except this forum.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: Placing a particular local number call requires $
If your ticket is closed with no response, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852