Cannot make outgoing call to YAK

[pcurator]

I'm trying to make an call to YAK home phoneline but it always say "This account is not valid". However people on other phone (such as rogers, bell, etc) can make a call to YAK number. Now, on the other hand my parents was able to call freephoneline using their YAK number.

I suspects this has to do with some settings or maybe it's something Fongo has to configured on their end.

Has anyone encountered this? If so, have you found a solution to it. Please help!

Thanks

[Bing Kol]

...

Has anyone encountered this? ...

Thanks

Yes, I have!

... If so, have you found a solution to it. Please help!

Thanks

Yes. The solution is not to use FPL/Fongo because they do not support it. See link. It may apply to you.
http://support.freephoneline.ca/entries ... -be-called

[pcurator]

The number I'm calling is just a local number and it starts with 416-XXX-XXXX

[Bing Kol]

In that case, just disregard my reply.

[Fongo Support]

The number I'm calling is just a local number and it starts with 416-XXX-XXXX

Hi,

I suspect that the number you are trying to call was a FPL number in the past and it ported out to Yak.

Looks like it was not ported properly.

The owner of that number needs to contact Yak and report this issue.

regards,

[pcurator]

Yes this use to be a FPL number in the past. You might be right.

Thanks so much!!

[Mango]

That makes no sense. How can Yak fix a ported-out number that is still active on FPL's network? Isn't this FPL's responsibility?

OP, I suggest you open a ticket: http://support.fongo.com/anonymous_requests/new
If your ticket is closed without investigation, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

[Fongo Support]

That makes no sense. How can Yak fix a ported-out number that is still active on FPL's network? Isn't this FPL's responsibility?

OP, I suggest you open a ticket: http://support.fongo.com/anonymous_requests/new
If your ticket is closed without investigation, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

Hi,

The problem is that the number is not active in FPL network(it was ported out), however it is active in one of the switches were FPL has no access. This can only be resolved between carriers.

This is a porting issue and must be resolved by current provider of that number.

regards,

[pcurator]

But all this does no make sense. We are still call this number from Rogers, Bell, etc...

[Fongo Support]

But all this does no make sense. We are still call this number from Rogers, Bell, etc...

Hi,

It's entirely up to you what you want to do next.

You have 2 suggestions:

1. Mango told you to open a ticket and complain to FPL and send him or me a PM with the ticket number.
2. I suggested to contact Yak and escalate this issue.

Choose your option.

regards,

[pcurator]

I just called YAK and they said all looks good on their end. They said the port they're using is 8700. I"ll open a ticket and complain to FPL.

[pcurator]

But all this does no make sense. We are still call this number from Rogers, Bell, etc...

Hi,

It's entirely up to you what you want to do next.

You have 2 suggestions:

1. Mango told you to open a ticket and complain to FPL and send him or me a PM with the ticket number.
2. I suggested to contact Yak and escalate this issue.

Choose your option.

regards,

I cannot seems to PM you. However Ticket#135673 have been open. Pleas help!

[Fongo Support]

But all this does no make sense. We are still call this number from Rogers, Bell, etc...

Hi,

It's entirely up to you what you want to do next.

You have 2 suggestions:

1. Mango told you to open a ticket and complain to FPL and send him or me a PM with the ticket number.
2. I suggested to contact Yak and escalate this issue.

Choose your option.

regards,

I cannot seems to PM you. However Ticket#135673 have been open. Pleas help!

Hi,

Perhaps Mango doesn't allow PM's to his profile.

I did receive your PM and I have asked the team to look into the ticket.

I hope you can resolve this very soon.

Thanks,

[Mango]

Hello pcurator. How are things going with your service today?

[Fongo Support]

Hello pcurator. How are things going with your service today?

Hi,

I believe this was fixed already.

Waiting for customer to confirm.

regards,

[Mango]

That is great to hear; thank you for letting us know