KW5262 SIP client was refused for FPL registration

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Nice
Just Passing Thru
Posts: 5
Joined: 12/13/2015
SIP Device Name: Cisco ATA112
ISP Name: Rogers
Computer OS: Win7
Router: Rogers

KW5262 SIP client was refused for FPL registration

Post by Nice »

As I am a FPL valid customer, using my Cisco ATA112 with FPL service over years...all good.
Now I wanted to switch to a KW5262 (modem/router which has VOIP feature). Sip client setting are followed the provided FPL profile however, FPL still refused the sip client for registration. (maybe provision were not able to be obtained).
Can anyone helps please...

Jan 1 00:00:31 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:31 daemon warn kernel: 00:00:30 User0: 16478499999 <16478499999@192.168.0.250>, password GVxxxxxx, authname 16478499999
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Proxy IP: 208.65.240.44:5061
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Registrar IP: 208.65.240.44:5061
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):5061
Jan 1 00:00:31 daemon warn kernel: 00:00:30 DigitMap: 911|[2-9]XXXXXXXXX|1XXXXXXXXXX|011XXXXXXXXXXXX.|98*|[6-7]X*XXXXXXXXXXX.
Jan 1 00:00:31 daemon warn kernel: 00:00:30 MWI-Registration: Enabled
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Flash feature framework: Disabled
Jan 1 00:00:31 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:31 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:31 daemon warn kernel: 00:00:30 User1: (null) <(null)@192.168.0.250>, password (null), authname (null)
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Proxy IP: (null):0
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Registrar IP: (null):0
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):0
Jan 1 00:00:31 daemon warn kernel: 00:00:30 DigitMap:
Jan 1 00:00:31 daemon warn kernel: 00:00:30 MWI-Registration: Disabled
Jan 1 00:00:31 daemon warn kernel: 00:00:30 Flash feature framework: Disabled
Jan 1 00:00:31 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:31 daemon warn kernel: 00:00:30 User1: (null) - DISABLED VIA CONFIG - NO SIP SERVICE
Jan 1 00:00:31 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 7176
Jan 1 00:00:31 daemon warn kernel: 00:00:30 RTP read thread started with pid 943
Jan 1 00:00:31 daemon warn kernel: 00:00:30 RTP read thread started with pid 944
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTP rx task created, taskId = 8201
Jan 1 00:00:31 daemon warn kernel: 00:00:31 RTP read thread started with pid 945
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTP rx task created, taskId = 9226
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTP rx task created, taskId = 10251
Jan 1 00:00:31 daemon warn kernel: 00:00:31 RTP read thread started with pid 946
Jan 1 00:00:31 daemon warn kernel: 00:00:31 RTP read thread started with pid 947
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTP rx task created, taskId = 11276
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTP rx task created, taskId = 12301
Jan 1 00:00:31 daemon warn kernel: 00:00:31 RTP read thread started with pid 948
Jan 1 00:00:31 daemon warn kernel: 00:00:31 rtpInit: RTCP task created, taskId = 13326
Jan 1 00:00:31 daemon warn kernel: 00:00:31 RTCP thread started with pid 949
Jan 1 00:00:31 daemon warn kernel: 00:00:31 cmSetCfgCodec: Endpt 0, Total 18 codecs, 1st codec: 729, Packet Period: 20ms, GVAD Mode: OFF, Fax Enabled: FALSE, DTMF Relay Enabled: OFF, CNG Mode: PCMU, VBD codec:
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Don't need to start NAT keep alive
Jan 1 00:00:31 daemon warn kernel: 00:00:31 cmFeatInit: Warm line not programmed, disabling it for ep 0
Jan 1 00:00:31 daemon warn kernel: 00:00:31 cmFeatInit (summary) for line 0: fwd-busy=0, fwd-all=0, fwd-noans=0, cwt=1
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Line 0 (16478499999): Idle
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Line 1 (): Idle
Jan 1 00:00:31 daemon warn kernel: 00:00:31 REGISTER_EVENT_INTEREST for 0x10000280 succeeded
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Couldn't get provisioning value
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Couldn't get provisioning value
Jan 1 00:00:31 daemon warn kernel: 00:00:31 cmEventCallback: evt 5, cid -2147483648, sta 503, res 20, pkt 7ebff850, str Service Unavailable



Jan 1 00:00:31 daemon warn kernel: REGISTER sip:208.65.240.44:5061 SIP/2.0^M
Jan 1 00:00:31 daemon warn kernel: Via: SIP/2.0/UDP voip.freephoneline.ca;branch=z9hG4bK13ee1117e5b3c75a9^M
Jan 1 00:00:31 daemon warn kernel: Max-Forwards: 70^M
Jan 1 00:00:31 daemon warn kernel: From: 16478499999 ;tag=335567f97d^M
Jan 1 00:00:31 daemon warn kernel: To: 16478499999 ^M
Jan 1 00:00:31 daemon warn kernel: Call-ID: 4ebc6881f180bdaf^M
Jan 1 00:00:31 daemon warn kernel: CSeq: 1804289383 REGISTER^M
Jan 1 00:00:31 daemon warn kernel: Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, UPDATE, PRACK, INFO^M
Jan 1 00:00:31 daemon warn kernel: Contact: 16478499999 ;expires=3600^M
Jan 1 00:00:31 daemon warn kernel: Privacy: none^M
Jan 1 00:00:31 daemon warn kernel: Supported: path^M
Jan 1 00:00:31 daemon warn kernel: User-Agent: Brcm-Callctrl/v1.10.3 M5T SIP Stack/4.1.2.2^M
Jan 1 00:00:31 daemon warn kernel: Content-Length: 0^M
Jan 1 00:00:31 daemon warn kernel: ^M
Jan 1 00:00:31 daemon warn kernel: 00:00:31 evt: 0x3005, op1: -2147483648, op2: 20, class: 0x3000
Jan 1 00:00:31 daemon warn kernel: 00:00:31 cmProcessCallEvent: cid 0x80000000, event 5 CCEVT_STATUS, reason 20 CCRSN_REG_REFUSED, packet 682130
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Failed registration for ep 0 - retry in 120000 msecs
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Voice start: voice status is Initialized
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Received response to CMS_MSG_REGISTER_EVENT_INTEREST from 20
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Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: KW5262 SIP client was refused for FPL registration

Post by Mango »

You're using port 5061. voip.freephoneline.ca only listens on port 5060.
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Nice
Just Passing Thru
Posts: 5
Joined: 12/13/2015
SIP Device Name: Cisco ATA112
ISP Name: Rogers
Computer OS: Win7
Router: Rogers

Re: KW5262 SIP client was refused for FPL registration

Post by Nice »

Thanks for your reply...I have tested on both 5060 and 5061, same result AND my cisco SPA112 currently using 5061 and it working perfectly fine. All ports 5060~5061 / 16384~16482 are forwarded to my VOIP device.

Question is does FPL make restriction on specific device for each registered account ? like my profile were given to setup for Cisco SPA112 on server/switch side and my this newly test device is a Broadcom SIP client (KW5262) instead ?
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Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: KW5262 SIP client was refused for FPL registration

Post by Mango »

You're confusing your SIP port with FPL's SIP port. It's fine for your SIP port to be any number, but FPL's must be 5060, with the exception of voip4 which listens on 6060. Change to 5060, then post another log, and we'll go from there.
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Nice
Just Passing Thru
Posts: 5
Joined: 12/13/2015
SIP Device Name: Cisco ATA112
ISP Name: Rogers
Computer OS: Win7
Router: Rogers

Re: KW5262 SIP client was refused for FPL registration

Post by Nice »

Ok..as per suggested. I have it changed to port 5060 and pull the log again...Cheers.

Jan 1 00:00:30 daemon warn kernel: 00:00:30 Protocol: SIP
Jan 1 00:00:30 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:30 daemon warn kernel: 00:00:30 User0: 16478499999 <16478499999@192.168.0.250>, password GVxxxxxx, authname 16478499999
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Proxy IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Registrar IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 DigitMap: 911|[2-9]XXXXXXXXX|1XXXXXXXXXX|011XXXXXXXXXXXX.|98*|[6-7]X*XXXXXXXXXXX.
Jan 1 00:00:30 daemon warn kernel: 00:00:30 MWI-Registration: Enabled
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Flash feature framework: Disabled
Jan 1 00:00:30 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:30 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:30 daemon warn kernel: 00:00:30 User1: (null) <(null)@192.168.0.250>, password (null), authname (null)
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Proxy IP: (null):0
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Registrar IP: (null):0
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):0
Jan 1 00:00:30 daemon warn kernel: 00:00:30 DigitMap:
Jan 1 00:00:30 daemon warn kernel: 00:00:30 MWI-Registration: Disabled
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Flash feature framework: Disabled
Jan 1 00:00:30 daemon warn kernel: 00:00:30 -------------------------------------
Jan 1 00:00:30 daemon warn kernel: 00:00:30 User1: (null) - DISABLED VIA CONFIG - NO SIP SERVICE
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 7176
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 943
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 8201
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 944
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 945
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 9226
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 946
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 10251
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 11276
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 947
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTP read thread started with pid 948
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTP rx task created, taskId = 12301
Jan 1 00:00:30 daemon warn kernel: 00:00:30 rtpInit: RTCP task created, taskId = 13326
Jan 1 00:00:30 daemon warn kernel: 00:00:30 RTCP thread started with pid 949
Jan 1 00:00:30 daemon warn kernel: 00:00:30 cmSetCfgCodec: Endpt 0, Total 18 codecs, 1st codec: 729, Packet Period: 20ms, GVAD Mode: OFF, Fax Enabled: FALSE, DTMF Relay Enabled: OFF, CNG Mode: PCMU, VBD codec:
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Don't need to start NAT keep alive
Jan 1 00:00:30 daemon warn kernel: 00:00:30 cmFeatInit: Warm line not programmed, disabling it for ep 0
Jan 1 00:00:30 daemon warn kernel: 00:00:30 cmFeatInit (summary) for line 0: fwd-busy=0, fwd-all=0, fwd-noans=0, cwt=1
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Line 0 (16478499999): Idle
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Line 1 (): Idle
Jan 1 00:00:30 daemon warn kernel: 00:00:30 REGISTER_EVENT_INTEREST for 0x10000280 succeeded
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Couldn't get provisioning value
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Couldn't get provisioning value
Jan 1 00:00:30 daemon warn kernel: 00:00:30 cmEventCallback: evt 5, cid -2147483648, sta 503, res 20, pkt 7f1ff850, str Service Unavailable
Jan 1 00:00:30 daemon warn kernel: 00:00:30 evt: 0x3005, op1: -2147483648, op2: 20, class: 0x3000
Jan 1 00:00:30 daemon warn kernel: 00:00:30 cmProcessCallEvent: cid 0x80000000, event 5 CCEVT_STATUS, reason 20 CCRSN_REG_REFUSED, packet 682130
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Failed registration for ep 0 - retry in 120000 msecs
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Voice start: voice status is Initialized
Jan 1 00:00:31 daemon warn kernel: 00:00:31 Received response to CMS_MSG_REGISTER_EVENT_INTEREST from 20


Jan 1 00:02:30 daemon warn kernel: 00:02:30 Starting re-registration for endpoint 0 with registration id 0x80000000
Jan 1 00:02:30 daemon warn kernel: 00:02:30 cmEventCallback: evt 5, cid -2147483648, sta 503, res 20, pkt 7f1ff850, str Service Unavailable
Jan 1 00:02:30 daemon warn kernel: 00:02:30 SIP >>>>> Sent 583 bytes from 192.168.0.250:5060 to 0.0.0.0:0 >>>>>
Jan 1 00:02:30 daemon warn kernel: REGISTER sip:208.65.240.44:5060 SIP/2.0^M
Jan 1 00:02:30 daemon warn kernel: Via: SIP/2.0/UDP voip.freephoneline.ca;branch=z9hG4bKd7e5eb532c6772aef^M
Jan 1 00:02:30 daemon warn kernel: Max-Forwards: 70^M
Jan 1 00:02:30 daemon warn kernel: From: 16478499999 ;tag=b926b68cc5^M
Jan 1 00:02:30 daemon warn kernel: To: 16478499999 ^M
Jan 1 00:02:30 daemon warn kernel: Call-ID: d5a24c0159fa1c3b^M
Jan 1 00:02:30 daemon warn kernel: CSeq: 1804289384 REGISTER^M
Jan 1 00:02:30 daemon warn kernel: Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, UPDATE, PRACK, INFO^M
Jan 1 00:02:30 daemon warn kernel: Contact: 16478499999 ;expires=3600^M
Jan 1 00:02:30 daemon warn kernel: Privacy: none^M
Jan 1 00:02:30 daemon warn kernel: Supported: path^M
Jan 1 00:02:30 daemon warn kernel: User-Agent: Brcm-Callctrl/v1.10.3 M5T SIP Stack/4.1.2.2^M
Jan 1 00:02:30 daemon warn kernel: Content-Length: 0^M
Jan 1 00:02:30 daemon warn kernel: ^M
Jan 1 00:02:31 daemon warn kernel: 00:02:31 evt: 0x3005, op1: -2147483648, op2: 20, class: 0x3000
Jan 1 00:02:31 daemon warn kernel: 00:02:31 cmProcessCallEvent: cid 0x80000000, event 5 CCEVT_STATUS, reason 20 CCRSN_REG_REFUSED, packet 684aa8
Jan 1 00:02:31 daemon warn kernel: 00:02:31 Failed registration for ep 0 - retry in 120000 msecs
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Jake
Technical Support
Posts: 2828
Joined: 10/18/2009

Re: KW5262 SIP client was refused for FPL registration

Post by Jake »

I have not used your device before so I am guessing, but this line

Code: Select all

User1: (null) <(null)@192.168.0.250>, password (null), authname (null)
Could this mean that you either have not added the un/pw, or you have put it in the wrong place?

Just as a side note also, you won't be able to have both ATAs running at the same time, so make sure you have powered down your old ATA before booting up the new one.
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Nice
Just Passing Thru
Posts: 5
Joined: 12/13/2015
SIP Device Name: Cisco ATA112
ISP Name: Rogers
Computer OS: Win7
Router: Rogers

Re: KW5262 SIP client was refused for FPL registration

Post by Nice »

User1: (null) <(null)@192.168.0.250>, password (null), authname (null)

Thanks..but that is for user1...which ofcoz can be ignored. User0 looked all good to me

Jan 1 00:00:30 daemon warn kernel: 00:00:30 User0: 16478499999 <16478499999@192.168.0.250>, password GVxxxxxx, authname 16478499999
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Proxy IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Registrar IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 DigitMap: 911|[2-9]XXXXXXXXX|1XXXXXXXXXX|011XXXXXXXXXXXX.|98*|[6-7]X*XXXXXXXXXXX.

Question is FPL replied with reason code 20 CCRSN_REG_REFUSED. Why ??? what is not satisfied FPL's needed ???
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Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: KW5262 SIP client was refused for FPL registration

Post by Mango »

You may wish to give voip4.freephoneline.ca:6060 a try in case this router has a SIP ALG which is causing the problem. Other than that I'm outta ammo.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: KW5262 SIP client was refused for FPL registration

Post by Fongo Support »

Nice wrote:User1: (null) <(null)@192.168.0.250>, password (null), authname (null)

Thanks..but that is for user1...which ofcoz can be ignored. User0 looked all good to me

Jan 1 00:00:30 daemon warn kernel: 00:00:30 User0: 16478499999 <16478499999@192.168.0.250>, password GVxxxxxx, authname 16478499999
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Proxy IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Registrar IP: 208.65.240.44:5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 Outbound Proxy IP: (null):5060
Jan 1 00:00:30 daemon warn kernel: 00:00:30 DigitMap: 911|[2-9]XXXXXXXXX|1XXXXXXXXXX|011XXXXXXXXXXXX.|98*|[6-7]X*XXXXXXXXXXX.

Question is FPL replied with reason code 20 CCRSN_REG_REFUSED. Why ??? what is not satisfied FPL's needed ???
Hi,

re(1) Question is FPL replied with reason code 20 CCRSN_REG_REFUSED

Are you sure that the reply is from FPL?

re(2)->16478499999@192.168.0.250

My polycom is setup like this:

1xxxxxxxxxx@voip.freephoneline.ca not like 1xxxxxxxxx@privateIP of the polycom or Public IP of the ISP

Perhaps you can send a PM to Mango- maybe he can find a moment and assist you remotely.

Regards,
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Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: KW5262 SIP client was refused for FPL registration

Post by Mango »

I prefer to assist users here in the forum, so that other users with the same problem will also be able to benefit. Unfortunately, I've never used a KW5262 so am out of ideas. If it were my device, I would try to obtain a SIP trace to troubleshoot further.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: KW5262 SIP client was refused for FPL registration

Post by Fongo Support »

Mango wrote:I prefer to assist users here in the forum, so that other users with the same problem will also be able to benefit. Unfortunately, I've never used a KW5262 so am out of ideas. If it were my device, I would try to obtain a SIP trace to troubleshoot further.
Hi,

re=->Unfortunately, I've never used a KW5262 so am out of ideas

It should not be different than this one here:

http://forum.fongo.com/viewtopic.php?f=15&t=315

If no one is helping this customer, i will ask another moderator to help.

Regards,
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: KW5262 SIP client was refused for FPL registration

Post by Fongo Support »

Mango wrote:I prefer to assist users here in the forum, so that other users with the same problem will also be able to benefit. Unfortunately, I've never used a KW5262 so am out of ideas. If it were my device, I would try to obtain a SIP trace to troubleshoot further.
Hi,,
re(2)->]I prefer to assist users here in the forum, so that other users with the same problem will also be able to benefit.

I agree. You should also document the procedure or make a "how to guide"

regards,
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