FreePhoneLine - No voicemail and Error Updating voicemail

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FreePhoneLine - No voicemail and Error Updating voicemail

Postby james18 » 02/19/2021

Hello: Greetings to all. I have a couple situations that I like to seek the expertise of this forum:

1) I had my phone set on 5 rings before having the voicemail to kick in. All settings and systems stayed the same. No changes. But, it is no longer doing that. My phone would ring 8 or 9 times and then a message would come up asking for my remote access code.

2) For testing, I tried to change the rings through “https://www.freephoneline.ca/login”. Upon submitting, the system indicated an error message "Error updating Voicemail Password Settings". And, when having the cursor over this message, another "javascript: unblockPage()" message came up at the lower left of the screen.

See attached screen copies for reference. So far, I have tried using different computers with different OS (XP prof, Win 10 Home and Win 10 Prof) to update to no avail, same error message.

Other than the activation of voicemail, the line is working normally. Also, my ATA is Linksys PAP2T.

Thank you. Please advise. Best regards.
Attachments
FPL JavaScript UnblockPage.jpg
javascript
FPL JavaScript UnblockPage.jpg (5.4 KiB) Viewed 153 times
FPL Error Updating.jpg
error updating
FPL Error Updating.jpg (86.69 KiB) Viewed 153 times
james18
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SIP Device Name: Linksys PAP2T
ISP Name: CIK
Computer OS: WIN 10
Router: D-Link

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 02/19/2021

Try a different web browser. I can't reproduce that browser error on 4 different FPL accounts.

If you can't fix the problem, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Choose "My account inquiry" for the final issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby james18 » 02/20/2021

Thanks for verifying with your FPL accts.

Taken your suggestion, I tried to update using IE, Edge, Avast Browser, Firefox & Chrome. Unfortunately, same error message came up.

Thinking the problem may be internal, I then unhooked my cordless phones. Using only hard wired phone, a few trial calls after about 10 rings, were successfully forwarded to voicemail. I will try every now and then in the next couple days to see if the hard wired set up would be stable or not.

As to my "old" 5 rings voicemail set up, the system (internal or/and external) is still ignoring it. Calls are ringing about 10 times and still unable to update.

Any other suggestions will be helpful. Best regards.
james18
Just Passing Thru
 
Posts: 5
Joined: 02/19/2021
SIP Device Name: Linksys PAP2T
ISP Name: CIK
Computer OS: WIN 10
Router: D-Link

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 02/20/2021

Submit a ticket. Refer to my original response for the link. Support staff does not work on weekends, and due to the pandemic, there's a delay in ticket response times: https://status.fongo.com/.

I don't believe the issue is related to your phones or your ATA. Neither can affect freephoneline web page errors. Something running on your PCs might, but I think this is unlikely given that the error coincides with your voicemail not answering until the 9th ring, suddenly. If you can, try using cellular data (not Wi-Fi) from a smartphone browser to login at https://www.freephoneline.ca/voicemailSettings

If the same problem occurs, submit a ticket.

I would submit a ticket regardless.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
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Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby james18 » 02/21/2021

Thanks. Tried data. Same error message. Will touch base with support. Best regards.
james18
Just Passing Thru
 
Posts: 5
Joined: 02/19/2021
SIP Device Name: Linksys PAP2T
ISP Name: CIK
Computer OS: WIN 10
Router: D-Link

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 02/21/2021

james18 wrote:Thanks. Tried data. Same error message.


Hopefully, they will eventually fix the problem.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 1660
Joined: 04/26/2010
SIP Device Name: OBi202
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ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby SteveFree » 02/26/2021

I keep getting the same message.

Error updating Voicemail Password Settings
SteveFree
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Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 02/26/2021

Submit a ticket: https://support.fongo.com/hc/en-us/requests/new

Please note that support staff does not work weekends, and there's a delay responding to tickets due to the pandemic.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 1660
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby james18 » 02/27/2021

Update:

Submitted (Feb 22) a ticket for support on issue type "FPL -> Pay Per Incident Support" and with one follow up email to FPL. Other than the initial auto replay stating “An agent will contact you soon to discuss your request”, no one from FPL called nor emailed received for the week’s working days passed. Hoping it will come soon.
james18
Just Passing Thru
 
Posts: 5
Joined: 02/19/2021
SIP Device Name: Linksys PAP2T
ISP Name: CIK
Computer OS: WIN 10
Router: D-Link

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 02/27/2021

james18 wrote:Update:

Submitted (Feb 22) a ticket for support on issue type "FPL -> Pay Per Incident Support" and with one follow up email to FPL. Other than the initial auto replay stating “An agent will contact you soon to discuss your request”, no one from FPL called nor emailed received for the week’s working days passed. Hoping it will come soon.



In my first response in this thread, I instructed to select "my account inquiry" for the final issue type.
viewtopic.php?f=8&t=20124#p78670

The option you chose is for people that want to pay $50 because the problem is on their end: https://support.freephoneline.ca/hc/en- ... al-Support.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
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Posts: 1660
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby james18 » 02/27/2021

I selected the "pay per incident" because mine is a FPL. I was thinking the "my account inquiry" is for Fongo Home phone only.

Thanks. I will submit an enquiry again. Best regards.
james18
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Posts: 5
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SIP Device Name: Linksys PAP2T
ISP Name: CIK
Computer OS: WIN 10
Router: D-Link

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby yzhou » 03/01/2021

I also have this Error Updating Voicemail Passwords for one of my accounts. Did any of you solve the problem? Thanks.
yzhou
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Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby Liptonbrisk » 03/01/2021

You’ll need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new

I did reach out over the weekend, but there’s been no response yet.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1660
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: FreePhoneLine - No voicemail and Error Updating voicemai

Postby yzhou » 03/01/2021

Thank you. I submitted an ticket, but don't know how long it would take them to respond.
yzhou
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