Number Change Request

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Number Change Request

Postby Prosperious » 07/21/2021

Hi,

I created a ticket as per https://support.freephoneline.ca/hc/en- ... 5196882635).

And got an auto reply:

Please note that we do not provide free support for FreePhoneLine , but there is an active community that provides support to fellow FreePhoneLine users for all matters from the desktop app to configuring your own ATA with the VoIP unlock key. You can check it out by visiting http://fongo.help/fpl
We do have pay-per-incident support for FreePhoneLine , find out more by visiting http://fongo.help/fplppi

Does a new number request imply that I need to create a pay per incident request?

Thanks
Prosperious
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Re: Number Change Request

Postby Liptonbrisk » 07/21/2021

No, that’s just an automated response if you require technical support.

Did you select “number change request” for the issue type?
If so, I would wait for a response or until your ticket is closed.

Support ticket responses are delayed due to the pandemic.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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