[Resolved for now]no incoming calls on all servers

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[Resolved for now]no incoming calls on all servers

Postby snantel » 05/10/2022

I tried voip, voip2 or voip4.
I can make call but I can't receive it yet.
snantel
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Joined: 06/13/2017
SIP Device Name: Linksys
ISP Name: Videotron Cable

Re: no incoming calls

Postby Liptonbrisk » 05/10/2022

You posted in an unrelated thread. All of my FPL numbers work for incoming calls.

Do incoming calls for you go directly to FPL's voicemail system?
If so, please provide the information requested from viewtopic.php?f=8&t=20199#p78975, especially #1, #2, #3, #4, and #5.

Or does the caller hear an error message? What does the message state?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: no incoming calls on all servers

Postby snantel » 05/11/2022

I am with FPL for as long as I remember. Years and Years.
SIP Status: connected
SIP User Agent: Linksys/PAP2T-5.1.6(LS)
YOUR SIP SETTINGS
SIP Username: xxxxxxxx
SIP Password: xxxxxxx
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90

Everything's work as usual for making calls.

I can't just received calls.

I tried the HT701 ATA from Fongo as well directly connected to internet in passthrough.

I just can't received call.
For now on, i'm using the follow me options to forward call to another number.
snantel
Just Passing Thru
 
Posts: 5
Joined: 06/13/2017
SIP Device Name: Linksys
ISP Name: Videotron Cable

Re: no incoming calls on all servers

Postby Liptonbrisk » 05/11/2022

snantel wrote:I am with FPL for as long as I remember. Years and Years.


I've been with FPL since 2010. I have multiple numbers from them, and they are all working for incoming calls.

If all servers weren't working properly, I'd expect the forums to be full of complaints.

Without further details, merely stating you're not receiving incoming calls isn't useful for troubleshooting. If you're expecting help, you need to provide at least some information.

YOUR SIP SETTINGS
SIP Username: xxxxxxxx
SIP Password: xxxxxxx
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90


Those are just recommended settings that you've copied and pasted, which have no bearing on what's actually set in your ATA.

Keep in mind that when there are multiple devices/softphones/lines using the same FPL account, only the most recent registration is valid. The previous device will lose registration, and, consequently, incoming calls will not work on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app (or FPL desktop app) or with another device. Registration is required for incoming calls. It is not required for outgoing calls. Only one registration per FPL account is allowed at any time. A single line on an ATA is one registration. A SIP app is another. Similarly, registering two lines, simultaneously, on an ATA with the same FPL account is not permitted.

I tried the HT701 ATA from Fongo as well directly connected to internet in passthrough.


Were you a Fongo Home Phone customer? If not, how did you manage to order an HT-701 from them?
Did you request to have the ATA removed from Fongo's provisioning server before applying FPL's SIP credentials?
Did you use this guide and ensure that "SIP REGISTER Contact Header Use" is set to "WAN Address": viewtopic.php?f=15&t=18839#p74000?



For now on, i'm using the follow me options to forward call to another number.


If Follow Me is working, then calls are reaching Fibernetics’ network, and point B below doesn’t apply.
However, I was wondering whether incoming calls for you were going directly to FPL's voicemail system, which now seems probable based on you using Follow Me successfully.

Given all servers are not failing and that you're the only person claiming an issue with all three servers so far, I would go through the steps below. Disable Follow Me while troubleshooting.

At this time, I would test using "voip4.freephoneline.ca:6060" (without the quotation marks).


1) What is the brand and model of the modem provided by or used with your ISP?

2)) What the brand and model of your router and firmware version used?

3) Take a look at https://forums.redflagdeals.com/freepho ... #p26808549, and follow the steps, step by step down the list for your PAP2. The problem could be as simple as what's mentioned in the first preliminary step. Do not do step #8 from that link. If you reach step #13 and still haven't resolved your issue, submit a ticket. .

Additionally, here is the setup guide for your ATA: viewtopic.php?f=15&t=16294#p64346. Look at what's in bold in the first post.

B. Does the caller hear an error message? What does the message state? Is a 3 digit SIP error code heard?
If callers are hearing that your number is suspended or not assigned, then you need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
i) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
ii) Select "my account inquiry" for the final issue type.

4) What happens exactly with incoming calls for you? Is ringing heard? Does FPL's voicemail system pick up? If so, after how many rings?

5) Do you see the incoming calls listed at https://www.freephoneline.ca/callLogs (select current month and click "submit")? What is the disconnect reason listed for these calls?

6) Log into your PAP2. Navigate to Voice-->Info-->Line (used for FPL) Status-->Last Caller Number
If you see the phone number of the last person who called, then the incoming call is reaching your ATA. In that case, check your telephone's ringer and ensure it's not muted. Try another phone.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: no incoming calls on all servers

Postby snantel » 05/13/2022

Thanks a lot for your long post and for giving so many useful informations that I'm going to ready carefully.

For the HT701 ATA, I can't remember where I get it. It was my backup device in case my Linksys goes down.

But suddenly, I started getting call without doing anything.

So right now, I have no clue of what happened.
snantel
Just Passing Thru
 
Posts: 5
Joined: 06/13/2017
SIP Device Name: Linksys
ISP Name: Videotron Cable

Re: no incoming calls on all servers

Postby Liptonbrisk » 05/13/2022

snantel wrote:
For the HT701 ATA, I can't remember where I get it.



snantel wrote:I tried the HT701 ATA from Fongo



Okay, you said you got it from Fongo, which seems strange unless you were a Fongo Home Phone customer. Their ATAs are tied to their provisioning server unless you request to have it removed.

But suddenly, I started getting call without doing anything.


That would make sense if your ATA was attempting to register on voip2.freephoneline.ca since it was down the morning of May 12th and came back up around 12:35 p.m. EST on May 12th.
However, you said you tried all servers, and voip4.freephoneline.ca:6060 has been working fine ever since you posted. Another possibility is intermittent internet issues (or a hop dropping packets along the path from you to one the RTP servers).

The next time this happens I'm going to ask for winmtr results or traceroute to RTP IPs, 208.85.218.149 and 208.85.218.150.
Download winmtr (if you have a PC): https://sourceforge.net/projects/winmtr/
Test to both IPs about 200 times.
Then select the "copy text to clipboard" button. Then paste that info (the next time the problem happens). Delete the (first) hop that shows your real WAN IP address before posting. I would still want to know the answers to #1 and #2 from the previous post.

Anyway, I'm glad your incoming calls are working again.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2157
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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