[Resolved] 403 error (call rejected)

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[Resolved] 403 error (call rejected)

Postby nanyte99 » 07/01/2022

just started today, I can receive incoming calls. I have tried 3 different servers.

Any guidance would be appreciated!
nanyte99
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Busy signal on outgoing and incoming FPL calls

Postby EliG » 07/01/2022

I am not able to place or receive FPL calls.

Outgoing calls: dial tone is fine. I get a busy signal after I dial a number.

Incoming calls: I get a busy signal even though the phone is not in use.

Calling FPL to Fongo is fine. Calling Fongo to FPL is fine too. It seems that only "out-of-the-system" calls are affected.

Rebooting VoIP box didn't help.

The issue started today.

Any ideas?
EliG
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Re: Busy signal on outgoing and incoming FPL calls

Postby JoeBlow25 » 07/01/2022

I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"
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Re: Busy signal on outgoing and incoming FPL calls

Postby world_b0ss » 07/01/2022

Im having the same issue!

I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"
world_b0ss
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Re: Busy signal on outgoing and incoming FPL calls

Postby JoeBlow25 » 07/01/2022

Things just started working again, didn't change anything.
JoeBlow25
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ISP Name: Xplornet
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Router: linksys

Re: Busy signal on outgoing and incoming FPL calls

Postby Liptonbrisk » 07/01/2022

JoeBlow25 wrote:I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"


I just woke up and am currently on a phone call, so I didn't realize anything was wrong earlier.

But I just checked another FPL account, and I'm seeing a bunch of "call rejected" for the disconnect reason on outbound calls until approximately 10:30 a.m. EST after logging in at https://www.freephoneline.ca/doGetCallLogs.

Calls on that account are working fine now.

SIP error 403 means "forbidden: the server understood the request but is refusing it", which would be odd if the ATA or IP Phone is registered and had been accepting the correct SIP Username and SIP Password perfectly fine previously. It's always important to check registration status in your device and after logging in at https://www.freephoneline.ca/showSipSettings (SIP Status). Regardless, this current issue isn't due to user error.



Currently, I'm not experiencing issues on any of my FPL accounts using voip2.freephoneline.ca
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Busy signal on outgoing and incoming FPL calls

Postby Liptonbrisk » 07/01/2022

I just quickly tested all 3 FPL servers. Incoming and outgoing calls are working on all of them.

So, whatever was causing the 403 SIP error code seems to be resolved.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] 403 error (call rejected)

Postby Liptonbrisk » 07/01/2022

I'm told the problem was due to an unspecified Fibernetics system change.
The change must be completed now, since I can't reproduce the problem at this time.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2206
Joined: 04/26/2010
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