[Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022

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[Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022

Postby hanke » 09/15/2022

My incoming calls on "voip.freephoneline.ca" this morning go directly to voicemail. I rebooted system and no change. I switched over to "voip2.freephoneline.ca" and incoming calls work fine. I wonder if anyone else is experiencing this issue. I will give it sometime and switch back later this morning to see if anything has changed.
hanke
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/15/2022

voip.freephoneline.ca is working on one of my numbers for incoming calls.


I'm going to check some other FPL numbers now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/15/2022

Incoming calls are going directly to voicemail on another FPL number using voip.freephoneline.ca

Checking another number . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/15/2022

Incoming calls are going directly to voicemail on a 2nd FPL number using voip.freephoneline.ca
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby hanke » 09/15/2022

I have 2 family members using same server and their incoming calls also go directly into voicemail. I would suspect there is an issue, unfortunately. Thanks for your checks and will see how the day progresses.
hanke
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/15/2022

Liptonbrisk wrote:voip.freephoneline.ca is working on one of my numbers for incoming calls.


This one is still working.
Strange.
I have more numbers I can test, but testing 3 is enough for me.

I'll try reporting the problem to someone.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby hanke » 09/15/2022

Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.
hanke
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Posts: 187
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Location: Burlington, Ontario
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ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)

Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/15/2022

hanke wrote:Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.


Yes, that's possible.

Anyway, I've sent an email. That's all I can do at the moment.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: incoming call problem with voip.freephoneline.ca 15Sep20

Postby fguser100 » 09/15/2022

Just to confirm that I have the same issue : incoming calls go directly to voicemail ( 10:52 AM Eastern Time )
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Re: incoming call problem with voip.freephoneline.ca 15Sep20

Postby fguser100 » 09/15/2022

The problem seems to be resolved. Incoming calls no longer go directly to voicemail ( 10:58 AM Eastern Time )
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Re: incoming call problem with voip.freephoneline.ca 15Sep20

Postby Liptonbrisk » 09/15/2022

They restarted the proxy server (voip.freephoneline.ca).

Incoming calls are working again.
If not, re-register your devices (reboot your ATAs, for example).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: incoming call problem with voip.freephoneline.ca 15Sep20

Postby hanke » 09/15/2022

Yes, it is working on my line as well as my family members....so all is good again. Thanks for you help Liptonbrisk, your email must have had them look into the problem which corrected the issue.
hanke
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Posts: 187
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Location: Burlington, Ontario
SIP Device Name: SPA3102
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ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)

Re: incoming call problem with voip.freephoneline.ca 15Sep20

Postby Liptonbrisk » 09/15/2022

hanke wrote:Yes, it is working on my line as well as my family members....so all is good again. Thanks for you help Liptonbrisk, your email must have had them look into the problem which corrected the issue.


You're welcome. Thank you for reporting the issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby fguser100 » 09/15/2022

Liptonbrisk wrote:
hanke wrote:Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.


Yes, that's possible.

Anyway, I've sent an email. That's all I can do at the moment.


Thanks for your intervention.

You're much more professional and efficient than many paid employees in different telco companies.
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Re: Incoming Calls - Go to Voicemail 15Sep2022

Postby Liptonbrisk » 09/16/2022

fguser100 wrote:
Thanks for your intervention.


You're welcome.

You're much more professional and efficient than many paid employees in different telco companies.


Thank you.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2271
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ISP Name: Cable
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Router: Asuswrt-Merlin


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