[Resolved] Java Runtime Environment Was Not Found error

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Post Reply
Hmm888
Just Passing Thru
Posts: 7
Joined: 07/13/2015

[Resolved] Java Runtime Environment Was Not Found error

Post by Hmm888 »

I have the latest Java installed, Windows 7.

I receive this error when I attempt to launch the desktop application.

Please provide a solution.

Thank you.
Hmm888
Just Passing Thru
Posts: 7
Joined: 07/13/2015

Does anyone use the desktop app?

Post by Hmm888 »

I can't get the desktop to run, I have a Java Runtime error when I attempt to launch. Has support for this application been abandoned?
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Does anyone use the desktop app?

Post by Liptonbrisk »

Please don't crosspost in multiple discussion areas about the same issue. Thank you for your future consideration. Troubleshooting in multiple threads about the exact same issue becomes confusing.

The desktop app has been out of development, as far as I can tell, since February 23, 2013. However, I am able to install and run it perfectly fine on three different computers running Windows 10 version 1809 (OS Build 17763.253) 64 bit edition. Beyond what's suggested at http://forum.fongo.com/viewtopic.php?f= ... 810#p74810, I have no other ideas. The instructions were written for a Windows 8 user, but they work perfectly fine for Windows 7 and 10 as well, with the exception of step 3. To run Windows update in Windows 7 follow these steps: https://www.wikihow.com/Check-for-Updates-for-Windows-7.

Free technical support is not offered for Freephoneline's Desktop Application.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
PCP
One Hit Wonder
Posts: 1
Joined: 09/15/2020
SIP Device Name: desktop
Firmware Version: Freephoneline 3.2.7
Computer OS: windows 10

Re: Java Runtime Environment Was Not Found error

Post by PCP »

I install java then install the app then i got a error java 193 so i found out after many try its java 32 bit that work and not 64 bite that work for the app
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Java Runtime Environment Was Not Found error

Post by Liptonbrisk »

PCP wrote:I install java then install the app then i got a error java 193 so i found out after many try its java 32 bit that work and not 64 bite that work for the app
That's step 7, listed in bold.
Liptonbrisk wrote: Beyond what's suggested at http://forum.fongo.com/viewtopic.php?f= ... 810#p74810
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Hmm888_8
Just Passing Thru
Posts: 6
Joined: 04/24/2021

Re: [Resolved] Java Runtime Environment Was Not Found error

Post by Hmm888_8 »

Obivously this hasn't been resolved.

I understand that one might need an older 32 bit version of java for the freephoneline app to run?
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: [Resolved] Java Runtime Environment Was Not Found error

Post by Liptonbrisk »

Hmm888_8 wrote:Obivously this hasn't been resolved.
viewtopic.php?f=8&t=19510&p=78858#p78069
PCP wrote:I install java then install the app then i got a error java 193 so i found out after many try its java 32 bit that work
So, again, that is step 7 listed in bold from http://forum.fongo.com/viewtopic.php?f= ... 810#p74810.
That link was included in my initial reply in this thread.

Since there was no response from OP (over 2 years until now) and since PCP's issue was resolved, this thread was marked as being resolved.
Hmm888_8 wrote:I understand that one might need an older 32 bit version of java for the freephoneline app to run?
No, the desktop app works using the latest version of 32 bit java for Windows, and the latest version of Windows 10 also works with the desktop app.
Step 7 in the link states, "ensure your 32 bit version of Java is up to date".

Is there some reason you needed another forum account?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: [Resolved] Java Runtime Environment Was Not Found error

Post by Liptonbrisk »

java.JPG
java.JPG (63.48 KiB) Viewed 12652 times
And that works for me in Windows 10 64 bit Pro version 20H2 (OS Build 19042.928) on at least three PCs.
Attachments
windows.JPG
windows.JPG (21.15 KiB) Viewed 12650 times
fpl.JPG
fpl.JPG (79.65 KiB) Viewed 12652 times
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Java Runtime Environment Was Not Found error

Post by Liptonbrisk »

windows10.JPG
windows10.JPG (24.72 KiB) Viewed 12177 times
The FPL desktop app continues to work in Windows 10 version 21H1.
Attachments
fpl.JPG
fpl.JPG (80 KiB) Viewed 12177 times
java32.JPG
java32.JPG (36.72 KiB) Viewed 12177 times
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
General_RIMT
One Hit Wonder
Posts: 1
Joined: 01/05/2022
Computer OS: Windows 10
Router: TP Link

Re: Java Runtime Environment Was Not Found error

Post by General_RIMT »

Yeah installing 32-bit java was the trick for me.
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Java Runtime Environment Was Not Found error

Post by Liptonbrisk »

I'm glad it's working for you.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Hmm888_8
Just Passing Thru
Posts: 6
Joined: 04/24/2021

Freephoneline for W10/W11 PC?

Post by Hmm888_8 »

Is there no more Freephoneline for PC? The link http://www.freephoneline.ca/downloads/f ... taller.exe is 404
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Does anyone use the desktop app?

Post by Liptonbrisk »

Liptonbrisk wrote: Beyond what's suggested at http://forum.fongo.com/viewtopic.php?f= ... 810#p74810, I have no other ideas.
Step 9
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Post Reply