raju121 wrote: I have been using freephoneline
On a cisco SPA122 with (unlock key) home phone service
past 7 years without any issues
but since last week my account has been blocked. when I dial only I hear account blocked massage.
In my dial plan, I already removed 3-digit numbers. So there is no chance to dial 911.
I read the forum already moderator mentioned staff have no access to freephoneline account information.
my question is it happen to anybody?
what is a solution to bring it back account online?
sgobiraj wrote:I have been using freephoneline with the purchased unlock key and out nowhere it stopped working today with "Account is blocked". A relative of mine who also has freephoneline said the same happened to them two weeks ago. They opened up a ticket and there has been no response. I have opened up one as well and based on their nonresponsive ticket not sure how I can get it resolved.
sgobiraj wrote: I have opened up one as well and based on their nonresponsive ticket not sure how I can get it resolved.
Liptonbrisk wrote:raju121 wrote: I have been using freephoneline
You originally posted in the Fongo Mobile forum. I moved your post to the Freephoneline forum, where it belongs.On a cisco SPA122 with (unlock key) home phone service
Click viewtopic.php?f=8&t=20532 to view where you should be entering 3600 seconds and 120 seconds.
Then check your settings in your ATA.past 7 years without any issues
The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence): viewtopic.php?f=8&t=20533#p80551.
Account blocking enforcement of them is relatively new.
"Register Expires: 3600" (seconds) has always been shown for VoIP unlock key users after logging in at https://www.freephoneline.ca/showSipSettings. Guides located at viewforum.php?f=15 show a 3600 second or 60 minute registration interval is used.
The guidelines are located at https://support.freephoneline.ca/hc/en- ... redentials.
Frequent registrations (via UDP) do create system load. Use a 20 second keep-alive interval to retain NAT associations; don't rely on frequent registrations to do it.
Other reasons for an account block exist, but not adhering to the advertised registration interval is the most likely cause (since account blocking enforcement of it is new).but since last week my account has been blocked. when I dial only I hear account blocked massage.
Please visit viewtopic.php?f=8&t=20537, and read fully..In my dial plan, I already removed 3-digit numbers. So there is no chance to dial 911.
For what it's worth, no one has ever been charged $35 yet for dialing 911: viewtopic.php?f=8&t=20193&p=78943&#p78945.
Just don't abuse the system: viewtopic.php?f=8&t=20529. That is, don't call 911 unless it's an emergency.
I do not recommend preventing the option to dial 911. Emergencies occur.I read the forum already moderator mentioned staff have no access to freephoneline account information.
Volunteer moderators don't work for Fongo. For example, I don't work for Fongo. I don't have access to your account.my question is it happen to anybody?
Yeswhat is a solution to bring it back account online?
If your account block is due to using an improper registration interval, you need to fix your registration timers and submit a ticket: https://support.fongo.com/hc/requests/new. Choose "My Account Inquiry" for the final issue type. If the block is lifted and your registration interval is still incorrect, your account can be blocked again.
You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.
raju121 wrote:
"problem solved" Thank you for the reply.
answer clear to me. I did submit the ticket to 'My account Inquiry' mentioned all the above information and took about 24 hours, now my account was restored. phoneline back to normal. thanks for your help.
thayas wrote:
Outgoing Calls, The dialer get the following message. "This account is blocked"
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
user56900 wrote:Unfortunately, Fongo did this to my Freephoneline account aswell. I purchased Voip key back in 2011 and today I found out it was locked for no reason.
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user56900 wrote: Ever since Fongo took over Freephoneline.ca I've had nothing but trouble with all my freephone line accounts.
Fongo wrote:Meet Fongo
Team Fongo was built from the ground up with a specific mission in mind: to build a next-generation telephone company. We've assembled a group of brilliant and passionate people from both the telco and digital media industries and we're focused on eliminating the cost of calling. Want to help change the world? Visit Join Fongo to learn more about becoming part of our team.
Is Fongo a CLEC?
No, but we’re good friends with one.
A CLEC (competitive local exchange carrier) is a government regulated classification for phone companies. Fongo has agreements with Fibernetics, a CLEC with a national telco network. These agreements allow Fongo to leverage Fibernetics' network assets and regulatory status, providing Fongo with a huge cost advantage over other VoIP providers. We pass these savings on to customers.
What’s Fongo’s track record?
Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca. We’ve powered millions of free phone calls and saved Canadians millions of dollars. In 2010, we launched our first partner brand – BudPhone – with Labatt Breweries. The team behind Fongo has a long history of offering innovative calling services dating back to 1997.
How are Fongo and Fibernetics related?
Fongo was formally spun-out of Fibernetics in 2010. Fongo and Fibernetics are now independent companies. That said, we really like each other. If you’re in the market for amazing (and inexpensive!) DSL or home phone services, check them out.
user56900 wrote:Shame on you Fongo. They can't even follow their own rules and leave those paying customers alone.
user56900 wrote: And now when I tried to get it unlocked, I get a message " We no longer support Freephone line ... " none sense. How convenient
user56900 wrote: If any Fongo agent is reading this
user56900 wrote: Oh, an my credentials are fine
user56900 wrote: beacuse I see from my end that I'm registered via sip link but i get a message account is locked.
So Fongo Please check your records and stop deactivating paid for Freephoneline accounts.
user56900 wrote:Thank you for the information that I already viewed countless of times before. Unfortunately, the solutions presented there are not working at all for me. And stop just copying and pasting stuff from other forums that's unrelated to this Freephoneline.ca issue.
Also I've tried the zendesk support before I posted in here but I didn't get anywhere with that.
This is a serious automated Fongo line blocking and deactivation issue that needs to be addressed by Fongo asap. Don't forget that some of us use these lines for 911 and emergency calls. Paid for Voip lines can not be deactivated or blocked just because someone at Fongo thinks its ok to do so.
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