"This account is blocked"

[xoy74]

Edit by LiptonBrisk:

1. Don't use voip3.freephoneline.ca. Use these servers if you don't want your account blocked: https://support.freephoneline.ca/hc/en- ... redentials

2. Use a 3600 second registration interval.

3. Don't make test 911 calls.

4. Don't commit fraud or use unauthorized SIP credentials.

I have two FreePhoneLine paid accounts (these are old accounts, paid back when the cost was $50) and all of the sudden, both are playing a message "this account is blocked" when placing outbound calls, while inbound calls go to a message "this user is unreachable". I've heard from another friend as well who has this issue.
Anybody has any any idea what's going on ?
Obviously, FPL support won't help because it's not a Fongo account.

[Liptonbrisk]

You posted in the wrong product forum, originally. I moved your thread.

Please visit viewtopic.php?f=8&t=20537, and read fully.

Especially visit viewtopic.php?f=8&t=20533.

[raju121]

Hi
I have been using freephoneline On a cisco SPA122 with (unlock key) home phone service past 7 years without any issues. but since last week my account has been blocked. when I dial only I hear account blocked massage. When I log in to the admin page, I show my ATA disconnected from the network. I try to forward my calls to my cellphone but that function too not working. In my dial plan, I already removed 3-digit numbers. So there is no chance to dial 911. I read the forum already moderator mentioned staff have no access to freephoneline account information. my question is it happen to anybody? what is a solution to bring it back account online?

[Liptonbrisk]

I have been using freephoneline

You originally posted in the Fongo Mobile forum. I moved your post to the Freephoneline forum, where it belongs.

On a cisco SPA122 with (unlock key) home phone service

Click viewtopic.php?f=8&t=20532 to view where you should be entering 3600 seconds and 120 seconds.
Then check your settings in your ATA.

past 7 years without any issues

The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence): viewtopic.php?f=8&t=20533#p80551.
Account blocking enforcement of them is relatively new.

"Register Expires: 3600" (seconds) has always been shown for VoIP unlock key users after logging in at https://www.freephoneline.ca/showSipSettings. Guides located at viewforum.php?f=15 show a 3600 second or 60 minute registration interval is used.

The guidelines are located at https://support.freephoneline.ca/hc/en- ... redentials.

Frequent registrations (via UDP) do create system load. Use a 20 second keep-alive interval to retain NAT associations; don't rely on frequent registrations to do it.


Other reasons for an account block exist, but not adhering to the advertised registration interval is the most likely cause (since account blocking enforcement of it is new).

but since last week my account has been blocked. when I dial only I hear account blocked massage.

Please visit viewtopic.php?f=8&t=20537, and read fully..

In my dial plan, I already removed 3-digit numbers. So there is no chance to dial 911.

For what it's worth, no one has ever been charged $35 yet for dialing 911: viewtopic.php?f=8&t=20193&p=78943&#p78945.
Just don't abuse the system: viewtopic.php?f=8&t=20529. That is, don't call 911 unless it's an emergency.
I do not recommend preventing the option to dial 911. Emergencies occur.

Please do not limit options to help your household remain safe.

I read the forum already moderator mentioned staff have no access to freephoneline account information.

Volunteer moderators don't work for Fongo. For example, I don't work for Fongo. I don't have access to your account.

my question is it happen to anybody?

Yes

what is a solution to bring it back account online?

If your account block is due to using an improper registration interval, you need to fix your registration timers and submit a ticket: https://support.fongo.com/hc/requests/new. Choose "My Account Inquiry" for the final issue type. If the block is lifted and your registration interval is still incorrect, your account can be blocked again.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

[Liptonbrisk]

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[sgobiraj]

I have been using freephoneline with the purchased voip key for a long time now. My account is saying it's blocked. A relative of mine had the same thing happen to them couple of days ago and we filed a fongo support ticket and there has been no reply. I have opened a ticket as well. Is anyone else experiencing this issue?

[Liptonbrisk]

From viewtopic.php?f=8&t=20537

Visit https://support.freephoneline.ca/hc/en- ... is-Blocked

and

https://support.freephoneline.ca/hc/en- ... t-deleted-

Registration timers are important: viewtopic.php?f=8&t=20533. Freephoneline registration timer rule enforcement was more lenient before. If you ignore the rules, your account may be blocked. If the block is lifted and your registration interval is still incorrect, your account will be blocked again. The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence). Account blocking enforcement of them is relatively new.

It's also important to not test 911 calls just to see if they work: viewtopic.php?f=8&t=20529.


If your Freephoneline account is blocked, suspended, or deleted, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Freephoneline account information. Private messaging volunteer moderators isn't going to solve your issue.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[Liptonbrisk]

A. Click viewtopic.php?f=8&t=20532 to view where Linksys/Cisco ATA owners should be entering 3600 seconds and 120 seconds.
Then check your settings in your ATA.

B. Click viewtopic.php?f=8&t=20534 to view where Obihai ATA/IP Phone owners should be entering 3600 seconds and 120 seconds.
Then check your device settings.

C. Click viewtopic.php?f=8&t=20539 to view where Grandstream ATA owners should be entering 3600 seconds (or 60 minutes, depending on ATA firmware) and 120 seconds.
Then check your device settings.

[sgobiraj]

I have been using freephoneline with the purchased unlock key and out nowhere it stopped working today with "Account is blocked". A relative of mine who also has freephoneline said the same happened to them two weeks ago. They opened up a ticket and there has been no response. I have opened up one as well and based on their nonresponsive ticket not sure how I can get it resolved.

[Liptonbrisk]

I have been using freephoneline with the purchased unlock key and out nowhere it stopped working today with "Account is blocked". A relative of mine who also has freephoneline said the same happened to them two weeks ago. They opened up a ticket and there has been no response. I have opened up one as well and based on their nonresponsive ticket not sure how I can get it resolved.

Crossposting is against forum rules. Do not post in non-Freeephoneline forums about your Freephoneline problem, please.


viewtopic.php?f=11&t=5

"Cross-Posting/Double Posting:
When posting a new thread, please post it only once in the appropriate forum. Posting an identical thread in multiple forums is not allowed without permission, and duplicate threads may be deleted. If you are unsure of which forum would be appropriate, please feel free to contact a moderator for advice."


Your post is unrelated to Fongo Home Phone. You've posted in the incorrect product forum twice, and you've created two threads on the same topic.

[Liptonbrisk]

I have opened up one as well and based on their nonresponsive ticket not sure how I can get it resolved.

People resolve their issues by reading, following the posted instructions, and waiting for a response.

Click viewtopic.php?f=8&t=20532 to view where Linksys/Cisco ATA owners should be entering 3600 seconds and 120 seconds.
Then check your settings in your ATA.

From viewtopic.php?f=8&t=20537

Visit https://support.freephoneline.ca/hc/en- ... is-Blocked

and

https://support.freephoneline.ca/hc/en- ... t-deleted-

Registration timers are important: viewtopic.php?f=8&t=20533. Freephoneline registration timer rule enforcement was more lenient before. If you ignore the rules, your account may be blocked. If the block is lifted and your registration interval is still incorrect, your account will be blocked again. The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence). Account blocking enforcement of them is relatively new.

It's also important to not test 911 calls just to see if they work: viewtopic.php?f=8&t=20529.


If your Freephoneline account is blocked, suspended, or deleted, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Freephoneline account information. Private messaging volunteer moderators isn't going to solve your issue.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[raju121]

I have been using freephoneline

You originally posted in the Fongo Mobile forum. I moved your post to the Freephoneline forum, where it belongs.

On a cisco SPA122 with (unlock key) home phone service

Click viewtopic.php?f=8&t=20532 to view where you should be entering 3600 seconds and 120 seconds.
Then check your settings in your ATA.

past 7 years without any issues

The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence): viewtopic.php?f=8&t=20533#p80551.
Account blocking enforcement of them is relatively new.

"Register Expires: 3600" (seconds) has always been shown for VoIP unlock key users after logging in at https://www.freephoneline.ca/showSipSettings. Guides located at viewforum.php?f=15 show a 3600 second or 60 minute registration interval is used.

The guidelines are located at https://support.freephoneline.ca/hc/en- ... redentials.

Frequent registrations (via UDP) do create system load. Use a 20 second keep-alive interval to retain NAT associations; don't rely on frequent registrations to do it.


Other reasons for an account block exist, but not adhering to the advertised registration interval is the most likely cause (since account blocking enforcement of it is new).

but since last week my account has been blocked. when I dial only I hear account blocked massage.

Please visit viewtopic.php?f=8&t=20537, and read fully..

In my dial plan, I already removed 3-digit numbers. So there is no chance to dial 911.

For what it's worth, no one has ever been charged $35 yet for dialing 911: viewtopic.php?f=8&t=20193&p=78943&#p78945.
Just don't abuse the system: viewtopic.php?f=8&t=20529. That is, don't call 911 unless it's an emergency.
I do not recommend preventing the option to dial 911. Emergencies occur.

I read the forum already moderator mentioned staff have no access to freephoneline account information.

Volunteer moderators don't work for Fongo. For example, I don't work for Fongo. I don't have access to your account.

my question is it happen to anybody?

Yes

what is a solution to bring it back account online?

If your account block is due to using an improper registration interval, you need to fix your registration timers and submit a ticket: https://support.fongo.com/hc/requests/new. Choose "My Account Inquiry" for the final issue type. If the block is lifted and your registration interval is still incorrect, your account can be blocked again.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

"problem solved" Thank you for the reply.
answer clear to me. I did submit the ticket to 'My account Inquiry' mentioned all the above information and took about 24 hours, now my account was restored. phoneline back to normal. thanks for your help.

[Liptonbrisk]

"problem solved" Thank you for the reply.
answer clear to me. I did submit the ticket to 'My account Inquiry' mentioned all the above information and took about 24 hours, now my account was restored. phoneline back to normal. thanks for your help.

That's good news. Thank you for letting us know that your account is no longer blocked.

[thayas]

Incoming Calls, The caller get the following message. " The user you are trying to reach is unavailable".

Outgoing Calls, The dialer get the following message. "This account is blocked"

when I try another SIP configuration on the same ATA, The phone line works fine.

here is the sip setting on the freephoneline.ca portal.

YOUR SIP STATUS
SIP Status: disconnected
SIP User Agent:
YOUR SIP SETTINGS
SIP Username: 1416xxxxxxx
SIP Password: removed
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
(please note that this is a Linksys dial string we use for our devices and may not work with third party, non-Linksys/Sipura devices)

[Liptonbrisk]

Outgoing Calls, The dialer get the following message. "This account is blocked"

Then your Freephoneline account is blocked.

Click viewtopic.php?f=8&t=20537, and read fully.

Also, click viewtopic.php?f=8&t=20532 to see where you should be entering 3600 and 120 in your ATA.

Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)

Those are just recommended settings and don't have any bearing on the settings that are entered in your ATA. They show in everyone's online portal.

[Liptonbrisk]

From viewtopic.php?f=8&t=20537

Visit https://support.freephoneline.ca/hc/en- ... is-Blocked

and

https://support.freephoneline.ca/hc/en- ... t-deleted-

Registration timers are important: viewtopic.php?f=8&t=20533. Freephoneline registration timer rule enforcement was more lenient before. If you ignore the rules, your account may be blocked. If the block is lifted and your registration interval is still incorrect, your account will be blocked again. The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence). Account blocking enforcement of them is relatively new.

It's also important to not test 911 calls just to see if they work: viewtopic.php?f=8&t=20529.


If your Freephoneline account is blocked, suspended, or deleted, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Freephoneline account information. Private messaging volunteer moderators isn't going to solve your issue.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[Jesseh]

Hi,

I've been a longtime fpl user, and recently i started getting this account is blocked on outbound calls, either via my sip device, or the desktop app. I bought the sip unlock for this account Thu, Jul 4, 2013, 1:23 PM, and trying to create a support ticket just basically bounces me away saying they dont want to talk to me. Is there a process to actually get this fixed, or should I find a new provider, as they're going to dormant fee my account to death in short order if I dont.

[Liptonbrisk]

Hello Jesseh,

Click viewtopic.php?f=8&t=20537, and read carefully.

Or read the posts above.

Then click viewtopic.php?f=8&t=20534 to double check your settings and see where you should be entering 3600, 120, and 20 seconds in your OBi100.

Your ATA's configuration guide is located at viewtopic.php?f=15&t=16090&p=63840#p63840. Pay attention to what's in bold in the first post.

[user56900]

Hi,
Unfortunately, Fongo did this to my Freephoneline account aswell. I purchased Voip key back in 2011 and today I found out it was locked for no reason. Ever since Fongo took over Freephoneline.ca I've had nothing but trouble with all my freephone line accounts. Shame on you Fongo. They can't even follow their own rules and leave those paying customers alone. And now when I tried to get it unlocked, I get a message " We no longer support Freephone line ... " none sense. How convenient. If any Fongo agent is reading this, you must stop this behavior and leave paid for Freephone line accounts alone or provide separate support. Its funny how eager you are to lock those account without a reason but when someone asks for help, oops sorry you out of luck. I never had this issue when Freephone line was actually managed by Freephoneline.ca agents. Not even once. So Fongo Please check your records and stop deactivating paid for Freephoneline accounts. Oh, an my credentials are fine beacuse I see from my end that I'm registered via sip link but i get a message account is locked. I hope I get a response to my email repplies.

[Liptonbrisk]

Unfortunately, Fongo did this to my Freephoneline account aswell. I purchased Voip key back in 2011 and today I found out it was locked for no reason.

viewtopic.php?f=11&t=5

Search before you post:
In the top right corner of the forums we have included a search bar feature. Please search for your issue or question before starting a new thread - it may have already been answered! This will also make it easier for moderators to observe any trends that are emerging and facilitate providing support to a higher number of users in a shorted span of time.


Useless posting will also not be permitted nor will posts with the intent of “creating a reaction”. This includes, but is not limited to, posts of few words, no topic, or posts to grab attention to oneself or ones issues. Please make sure your posts have a topic, and that you are including sufficient detail if asking for assistance

Ever since Fongo took over Freephoneline.ca I've had nothing but trouble with all my freephone line accounts.

Fibernetics has always been the CLEC/network for Fongo and, consequently, Freephoneline. Freephoneline's branding that switched to "powered by Fongo" has existed since 2012: viewtopic.php?f=4&t=3754#p19632. So that means you've had "nothing but trouble" since 2012 and created a forum account in 2023 to express your displeasure.



https://web.archive.org/web/20120211042 ... fongo.html

Meet Fongo
Team Fongo was built from the ground up with a specific mission in mind: to build a next-generation telephone company. We've assembled a group of brilliant and passionate people from both the telco and digital media industries and we're focused on eliminating the cost of calling. Want to help change the world? Visit Join Fongo to learn more about becoming part of our team.

Is Fongo a CLEC?
No, but we’re good friends with one.
A CLEC (competitive local exchange carrier) is a government regulated classification for phone companies. Fongo has agreements with Fibernetics, a CLEC with a national telco network. These agreements allow Fongo to leverage Fibernetics' network assets and regulatory status, providing Fongo with a huge cost advantage over other VoIP providers. We pass these savings on to customers.

What’s Fongo’s track record?
Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca. We’ve powered millions of free phone calls and saved Canadians millions of dollars. In 2010, we launched our first partner brand – BudPhone – with Labatt Breweries. The team behind Fongo has a long history of offering innovative calling services dating back to 1997.

How are Fongo and Fibernetics related?
Fongo was formally spun-out of Fibernetics in 2010. Fongo and Fibernetics are now independent companies. That said, we really like each other. If you’re in the market for amazing (and inexpensive!) DSL or home phone services, check them out.

Shame on you Fongo. They can't even follow their own rules and leave those paying customers alone.

Most hearing the account blocked message, recently, weren't following Freephoneline's posted registration interval guidelines, which have existed forever and predate your VoIP unlock key purchase.

One account was blocked for testing 911 calls.

Other reasons for account blocks exist, including "mistakes": https://support.freephoneline.ca/hc/en- ... is-Blocked.

And now when I tried to get it unlocked, I get a message " We no longer support Freephone line ... " none sense. How convenient

Users should choose "My Account Inquiry" for the final issue type as directed.

Users should follow their ticket status as directed.


No volunteer moderator or user here can lift account blocks, and support staff isn't obligated to respond on the forums.

If any Fongo agent is reading this

They are under no obligation to respond here. I'm not even sure they read the forums.

Similarly, I'm also not inclined or obligated to attempt to help those who wish to cast aspersions and provide insufficient details with respect to their issues.

Oh, an my credentials are fine

No one is account blocked for using their SIP Username and Password. Username and Password are SIP credentials.

beacuse I see from my end that I'm registered via sip link but i get a message account is locked.

The word, blocked, sounds differently when pronounced.

So Fongo Please check your records and stop deactivating paid for Freephoneline accounts.

They have the right to block accounts that don't adhere to their published policies.

I understand that you're upset. I approved your post to allow you to express dismay once. Continuing to bash Fongo on their own forums may lead to a forum account ban.

[Liptonbrisk]

From viewtopic.php?f=8&t=20537

Visit https://support.freephoneline.ca/hc/en- ... is-Blocked

and

https://support.freephoneline.ca/hc/en- ... t-deleted-

Registration timers are important: viewtopic.php?f=8&t=20533. Freephoneline registration timer rule enforcement was more lenient before. If you ignore the rules, your account may be blocked. If the block is lifted and your registration interval is still incorrect, your account will be blocked again. The policy for registration interval settings has been published for over a decade (since VoIP unlock keys came into existence). Account blocking enforcement of them is relatively new.

It's also important to not test 911 calls just to see if they work: viewtopic.php?f=8&t=20529.


If your Freephoneline account is blocked, suspended, or deleted, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Freephoneline account information. Private messaging volunteer moderators isn't going to solve your issue.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[user56900]

Thank you for the information that I already viewed countless of times before. Unfortunately, the solutions presented there are not working at all for me. And stop just copying and pasting stuff from other forums that's unrelated to this Freephoneline.ca issue. Also I've tried the zendesk support before I posted in here but I didn't get anywhere with that. This is a serious automated Fongo line blocking and deactivation issue that needs to be addressed by Fongo asap. Don't forget that some of us use these lines for 911 and emergency calls. Paid for Voip lines can not be deactivated or blocked just because someone at Fongo thinks its ok to do so.

[Liptonbrisk]

Thank you for the information that I already viewed countless of times before. Unfortunately, the solutions presented there are not working at all for me. And stop just copying and pasting stuff from other forums that's unrelated to this Freephoneline.ca issue.

Those who follow instructions by fixing their registration interval timers (3600 seconds), when the registration interval is the reason for the account block, and submitting Account Inquiry tickets eventually have the opportunity to have their accounts restored, as per

i) raju121: viewtopic.php?f=8&t=20541#p80590

ii) hperactiveme: https://forums.redflagdeals.com/freepho ... #p37365956

iii) sylvestor2002: https://forums.redflagdeals.com/freepho ... #p37313532

etc.

What I've written is absolutely related. I understand that it's inconvenient when facts are provided that counter the narrative one espouses (in terms of your beliefs concerning Freephoneline being "taken over").

Also I've tried the zendesk support before I posted in here but I didn't get anywhere with that.

The main purpose of signing up for the zendesk account is to track whether your ticket has been responded to or closed. It's not as though signing up forces Fongo support staff to respond to a ticket.

Since you didn't follow instructions and wait up to a week for a response, I have no doubt you haven't gotten anywhere.

This is a serious automated Fongo line blocking and deactivation issue that needs to be addressed by Fongo asap. Don't forget that some of us use these lines for 911 and emergency calls. Paid for Voip lines can not be deactivated or blocked just because someone at Fongo thinks its ok to do so.

They have every right to block accounts that break published policies, guidelines, or terms of service, and you have no idea why your account was blocked, currently. Until obtaining the official reason, passing judgment and posting here to complain are useless endeavours.


viewtopic.php?f=11&t=5

Useless posting will also not be permitted nor will posts with the intent of “creating a reaction”. This includes, but is not limited to, posts of few words, no topic, or posts to grab attention to oneself or ones issues.

If they admit your account was blocked in error, then I could understand posting constructive criticism and being furious.

Enforcement of the 3600 second registration interval policy is relatively new, and I feel a reasonable request might be to send emails out to customers. However, the guideline for that interval has been published since the beginning, and I didn't create this sticky for funsies: viewtopic.php?f=8&t=20533.

Regardless, I would never sign up to a company's forums simply to cast aspersions towards that company and then attempt to tell a moderator what to do while believing that behaviour would be tolerated.

viewtopic.php?f=11&t=5

Forum Rules


And remember...

Moderators/Admins have the final say. If they feel a topic is not suitable for these forums then it may be deleted without reason.

Users who continually abuse the rules after being warned may be banned without prior notice.

Signing up to these forums while not reading forum rules (which you clearly haven't followed), posting misinformation, attempting to command a moderator, and signing up with the intention to bash Fongo or "create a reaction" is not permitted. You were warned. Goodbye for now, at least on that forum account. I do, sincerely, hope they respond to your ticket.

[Liptonbrisk]

By the way, for those who truly know what they're doing (by which, I mean, know they haven't broken published policies and know they have configured their SIP devices according to published guidelines), have chosen "My Account Inquiry" for the final issue type when submitting a ticket, and waited a week or an appropriate period for a response, here is the escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint. Filing a CCTS complaint remains an option.

As someone who has paid for 5 VoIP unlock keys (including keys for my parents) and assisted countless others with signing up for and installing Freephoneline on SIP devices, I am sympathetic towards those who have had their accounts blocked due to a "mistake": https://support.freephoneline.ca/hc/en- ... is-Blocked. I have skin in the game. I would not want that situation happening to me, and it hasn't, for over 13 years.

[jenom]

I have submitted a ticket regarding "This account is blocked"
Supposed to be able to check ticket status as per instructions:

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.


However, using email from ticket and my Freephoneline password , gets me the reply:

Email address / password combination is incorrect.

Is this supposed to work or it just for Fongo users ?

Thanks!