SIP error 484 while making some international calls

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Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

SIP error 484 while making some international calls

Post by Liptonbrisk »

It's been brought to my attention that some outbound calls to international destinations are failing.

This is clearly not due to entering the wrong or incomplete number.

SIP error 484 usually means the wrong/incomplete phone number was entered, but this isn't the case. Calls that used to complete no longer do.

Calls to HMV numbers in the U.K., for example, aren't working currently.

011448432210357 (HMV Westfield) no longer works.

https://www.freephoneline.ca/findMyRate
Number: 448432210357
Price: $0.19
Country: UNITED KINGDOM


I believe the 484 SIP error code being returned is wrong here. Instead, I think the carrier being used is declining calls possibly due to surcharges and increased costs.
I'm basing this on an observation that a few carriers no longer offer a route to that number or simply decline the call.
TATA Communications used to be a carrier that could complete the call for under 3.5 cents USD a minute in past years, and it now costs close to 66 cents USD per minute in 2023.

Apparently, calls to a Ukraine number no longer works either: https://forums.redflagdeals.com/freepho ... #p37668040.

Anyway, I have sent a message to Fongo about this long distance carrier issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: SIP error 484 while making some international calls

Post by Liptonbrisk »

If you notice some international calls are no longer working with Freephoneline that once did, submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.

They appear to be manually unblocking destinations on a per account basis.

The 484 SIP error response code is pretty misleading since the number that's sent is complete and accurate.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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