No SIP Settings Showing

[fruvous]

When I look at my SIP settings, it asks me to buy a new key. Can I no longer see my old key information?

[Jake]

Apart from double-checking that you are logging in with the right account, the only other thing left to do is send in a support ticket I'm afraid.
We can't check anything account related on the forum.

I've just checked on my account and the SIP settings are showing there, so it's unlikely a website glitch thing.
Now I think of it, I'm sure we had this come up before on the forum, and it was fixed by contacting them. I could be wrong though.

Is your device still connected?

This is the support ticket URL - https://support.fongo.com/hc/en-us/requests/new

[fruvous]

Yes, my device is connected, I just made a call with that line so it's active just strange my settings are missing.

Will open a ticket and will let you know how it go.

Thanks.

[Jake]

I did a search and I think this was the post I was thinking of.
It's a bit different from yours as there button was missing completely. By the sounds of it yours is there but not recognising you have bought the unlock key.

viewtopic.php?f=8&t=20575&p=80746

Let us know how you get on. These sorts of problems are good to know how they got sorted as others may come up with the same thing.

[Liptonbrisk]

Apart from double-checking that you are logging in with the right account

Yes, that would be my first concern: viewtopic.php?f=10&t=18764&p=73663#p73656.

Also, if the FPL account has been migrated to Fongo Home Phone, no published SIP settings exist, and the VoIP unlock key would no longer exist: viewtopic.php?f=8&t=8164&p=80224#p80225.

Fongo Home Phone website login is separate from logging into FPL accounts: https://account.fongo.com/login/ is for Fongo Home Phone.

When submitting a ticket for account related issues, choose “My Account Inquiry” for the final issue type.