curt wrote: ↑06/13/2024
For two of them, I bought VoIP Unlock Keys, and are using SIPs
Do you mean SPs on an Obihai ATA? What do you mean by "SIPs"?
The number without a VoIP Unlock Key is forwarded to the SIP number.
Freephoneline is a SIP service. It uses SIP protocol. Consequently, all of your Freephoneline numbers are SIP numbers:
1yourfplnumber@voip.freephoneline.ca is a SIP URI, for example (won't work for incoming calls though).
I have no idea what you mean by "the SIP number", specifically.
I'm guessing that you have three Freephoneline accounts. Is that correct? Based on your description, it seems to me that you ported numbers from other carriers (not Fibernetics) into all of your accounts, in which case, you shouldn't lose any of them.
If the third Freephoneline account doesn't have a VoIP unlock key, then it can't make outbound calls. Regardless, if you ported a number into that account from another carrier, then that account is safe. However, if you didn't port a number into that account from another carrier and if that account doesn't have a VoIP unlock key, then the account will be deleted eventually (once World Credits are depleted), unless you port out first.
Possibly you meant your third FPL account has a ported number without a VoIP unlock key, and maybe you're using Follow Me to forward incoming calls to another number. Without the desktop application, this account can't be used to make outbound calls (call forwarding/follow me doesn't count).
In that case, visit
https://support.freephoneline.ca/hc/art ... -Follow-Me.
"Call Forwarding settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 30 days; FreePhoneLine accounts are not intended to be used primarily as a call forwarding service."
Every 30 days, Follow Me would need to be enabled again.
I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
I suggest reading this document fully first:
https://support.freephoneline.ca/hc/art ... unt-policy. If you still have questions afterwards, you might want to consider contacting Fongo for clarification and getting an official response:
https://support.fongo.com/hc/requests/new. Choose "my account inquiry" for the final issue type. Potentially losing numbers is a serious matter; I'm not a Fongo employee; and this policy likely changed after you paid Fongo (that is, back when you paid Fongo, the policy probably was that VoIP unlock keys would not be deleted, regardless of whether they were used to make or receive calls). I can only provide my interpretation of what's written in their policies. Should you find yourself upset with the response they provide and should you lose a number or access to your account(s), you can consider filing a complaint with CCTS:
https://www.ccts-cprst.ca/for-consumers ... aint-form/.
Without the Freephoneline desktop application, a VoIP unlock key is required to make outbound calls.
The following is my understanding of the current policy: if you don't want to lose your VoIP unlock keys, you have to make an outbound call at least once every 4 years (and using Follow Me doesn't count) on every account with a VoIP unlock key. If these VoIP unlock key accounts also have numbers that were ported into them from other carriers, then you won't lose your accounts, regardless of whether you make outbound calls every 4 years. Otherwise, you need to have ported a number into your FPL account from another carrier (pay $25+ tax) if you don't want to lose your FPL account due to not being able to make outbound calls.
If someone never paid for a VoIP unlock key or to port a number from another carrier into a Freephoneline account, the account will be deleted eventually, unless that person ports out (or keeps buying World Credits for some reason).
If an account exists with a ported number but no VoIP unlock key, then it can't make outbound calls anymore. The only functions the ported number, without a VoIP unlock key, would serve are for permitting inbound calls to FPL's voicemail system, using Follow Me (which would be disabled automatically every 30 days), and parking.
