Freephoneline Desktop Application will be discontinued on June 3, 2025
- Liptonbrisk
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Freephoneline Desktop Application will be discontinued on June 3, 2025
The download link for the Windows version of the Freephoneline desktop application has been removed from user portals.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
Login at https://www.freephoneline.ca/downloadDesktopApplication.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you're a completely free user of Freephoneline (didn't pay to port in or didn't pay for a VoIP unlock key), you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account, including your Freephoneline number eventually unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Account deletion due to domancy (or inactivity) doesn't apply to those who paid ($25+tax) to port in a number from an outside carrier to their Freephoneline account.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
Login at https://www.freephoneline.ca/downloadDesktopApplication.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you're a completely free user of Freephoneline (didn't pay to port in or didn't pay for a VoIP unlock key), you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account, including your Freephoneline number eventually unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Account deletion due to domancy (or inactivity) doesn't apply to those who paid ($25+tax) to port in a number from an outside carrier to their Freephoneline account.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
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Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
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Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
I will leave this thread open for discussion. Please remain civil. If you're upset or angry, that's fine. Just please be civil when expressing yourself. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. Thank you.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
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Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
The problem is fixed now.Liptonbrisk wrote: ↑05/03/2024Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
This is certainly a move. I would be interested in how many people still use the desktop app.
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Well, I was using it to test or troubleshoot VoIP unlock key accounts sometimes, so I would prefer that the application not be discontinued, at least, for paid users. I can understand the change for unpaid (those who haven't paid for VoIP unlock keys or for porting in a number from another carrier) users. However, now the name of the service has become a misnomer.
I appreciate that I can test on third party SIP apps, but it was simple enough to check for some sort of login/account error using the Freephoneline desktop application when I was troubleshooting issues for other VoIP unlock key users without wondering about someone's configuration error on the other end. So I admit to being disappointed by this announcement for paid users.
And I suspect you've discovered the reason why everyone is now receiving monthly invoices. The regulatory information found at the bottom of the invoice is probably where announcements belong; at least, announcements can be included somewhere on invoices. Some CCTS requirements may be met by doing this, but, as made evident by CCTS complaints involving other service providers besides Fongo (I'm speaking generally here), simply providing notices on invoices doesn't completely exonerate companies from breaking polices that existed at the time payment was accepted (or when the original contract was made).They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
Now consider what I just wrote within the context of suddenly telling customers their VoIP unlock key accounts that haven't made an outbound call in 4 years may be deleted due to dormancy. We all know what the policy was before this year (and some customers have proof).
Lastly, consider the desktop application is being disabled in 2025, which may make it inconvenient for some uninformed (or less knowledgeable) VoIP unlock key customers to make outbound calls.
I had the same thought.I guess they will have to rebrand to PhoneLine.ca now
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- One Hit Wonder
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Is that not illegal to simply make World Credits vanish. They need to reimburse customers who want to be reimbursed.Liptonbrisk wrote: ↑05/03/2024You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Given the dormancy policy for World Credits is published (https://support.freephoneline.ca/hc/art ... ld-Credits) and that there's over a year of advanced notice, I'm doubtful. However, in my opinion, people should be emailed about this change, if advanced noticed is supposed to be provided (instead of people having to log into their online portals and then visit a webpage they probably rarely visit).
If you can point to the specific law you're referencing, I would certainly be interested in reading it.
In principle, I agree, once June 3, 2025 is reached and if World Credits are remaining on an account that doesn't have a VoIP unlock key. (At the very least, I feel an offer should be made, after June 3, 2025, to transfer remaining credits to a Fongo Mobile account.)They need to reimburse customers who want to be reimbursed.
In practice, I'm skeptical.
https://www.fongo.com/about-fongo/legal/terms/
"Any fees and charges for the Service, Equipment or other services or products purchased under this Fongo Service Schedule are non-refundable unless otherwise specified."
I don't see anything about World Credits being refundable at the above link.
I also don't see anything about refunding World Credits at https://support.freephoneline.ca/hc/art ... ld-Credits.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
My main concern with ending the desktop app is 2FA callbacks. Some require me to press a particular key before they will provide the 2FA code and, although I have no trouble doing this if I answer the call using the desktop app, no DTMF/touch tone sound is generated by my Grandstream HT812 ATA when I try to do so after answering the call using my landline phone.
So unless I can get this to work over the landline, once the desktop app is discontinued, I'll no longer be able to complete 2FA with systems that require such input.
Any suggestions for how to reconfigure the Grandstream HT812 to this end would be greatly appreciated!
(Note that it's only for incoming calls that no outgoing DTMF/touch tone sounds are generated by the ATA. If I make an outgoing call using it, then I have no problem getting it to generate DTMF/touch tone sounds for subsequently interacting with an interactive voice answering system.)
So unless I can get this to work over the landline, once the desktop app is discontinued, I'll no longer be able to complete 2FA with systems that require such input.
Any suggestions for how to reconfigure the Grandstream HT812 to this end would be greatly appreciated!
(Note that it's only for incoming calls that no outgoing DTMF/touch tone sounds are generated by the ATA. If I make an outgoing call using it, then I have no problem getting it to generate DTMF/touch tone sounds for subsequently interacting with an interactive voice answering system.)
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
First, ensure that you're using firmware 1.0.53.3 for your ATA: https://www.grandstream.com/support/firmware.
Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I have an HT802 with the latest firmware 1.0.53 with same problem described by this post.Liptonbrisk wrote: ↑06/08/2024Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
"Follow the 6 steps ..." did fix my problem.
Thank you
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
That's great!
You're welcome!Thank you
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I do not use the Freephone Desktop Application. I never knew it existed.
I used to have multiple landline numbers. I ported them to Freephoneline many years ago. For two of them, I bought VoIP Unlock Keys, and are using SIPs on an OBIHAI/OBi202 device. The number without a VoIP Unlock Key is forwarded to the SIP number.
I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
I used to have multiple landline numbers. I ported them to Freephoneline many years ago. For two of them, I bought VoIP Unlock Keys, and are using SIPs on an OBIHAI/OBi202 device. The number without a VoIP Unlock Key is forwarded to the SIP number.
I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
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- Just Passing Thru
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
is there a soft phone desktop app or a mobile phone app that can be used for calls with a FreePhoneLine account?
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Do you mean SPs on an Obihai ATA? What do you mean by "SIPs"?
Freephoneline is a SIP service. It uses SIP protocol. Consequently, all of your Freephoneline numbers are SIP numbers: 1yourfplnumber@voip.freephoneline.ca is a SIP URI, for example (won't work for incoming calls though).The number without a VoIP Unlock Key is forwarded to the SIP number.
I have no idea what you mean by "the SIP number", specifically.
I'm guessing that you have three Freephoneline accounts. Is that correct? Based on your description, it seems to me that you ported numbers from other carriers (not Fibernetics) into all of your accounts, in which case, you shouldn't lose any of them.
If the third Freephoneline account doesn't have a VoIP unlock key, then it can't make outbound calls. Regardless, if you ported a number into that account from another carrier, then that account is safe. However, if you didn't port a number into that account from another carrier and if that account doesn't have a VoIP unlock key, then the account will be deleted eventually (once World Credits are depleted), unless you port out first.
Possibly you meant your third FPL account has a ported number without a VoIP unlock key, and maybe you're using Follow Me to forward incoming calls to another number. Without the desktop application, this account can't be used to make outbound calls (call forwarding/follow me doesn't count).
In that case, visit https://support.freephoneline.ca/hc/art ... -Follow-Me.
"Call Forwarding settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 30 days; FreePhoneLine accounts are not intended to be used primarily as a call forwarding service."
Every 30 days, Follow Me would need to be enabled again.
I suggest reading this document fully first: https://support.freephoneline.ca/hc/art ... unt-policy. If you still have questions afterwards, you might want to consider contacting Fongo for clarification and getting an official response: https://support.fongo.com/hc/requests/new. Choose "my account inquiry" for the final issue type. Potentially losing numbers is a serious matter; I'm not a Fongo employee; and this policy likely changed after you paid Fongo (that is, back when you paid Fongo, the policy probably was that VoIP unlock keys would not be deleted, regardless of whether they were used to make or receive calls). I can only provide my interpretation of what's written in their policies. Should you find yourself upset with the response they provide and should you lose a number or access to your account(s), you can consider filing a complaint with CCTS: https://www.ccts-cprst.ca/for-consumers ... aint-form/.I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
Without the Freephoneline desktop application, a VoIP unlock key is required to make outbound calls.
The following is my understanding of the current policy: if you don't want to lose your VoIP unlock keys, you have to make an outbound call at least once every 4 years (and using Follow Me doesn't count) on every account with a VoIP unlock key. If these VoIP unlock key accounts also have numbers that were ported into them from other carriers, then you won't lose your accounts, regardless of whether you make outbound calls every 4 years. Otherwise, you need to have ported a number into your FPL account from another carrier (pay $25+ tax) if you don't want to lose your FPL account due to not being able to make outbound calls.
If someone never paid for a VoIP unlock key or to port a number from another carrier into a Freephoneline account, the account will be deleted eventually, unless that person ports out (or keeps buying World Credits for some reason).
If an account exists with a ported number but no VoIP unlock key, then it can't make outbound calls anymore. The only functions the ported number, without a VoIP unlock key, would serve are for permitting inbound calls to FPL's voicemail system, using Follow Me (which would be disabled automatically every 30 days), and parking.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Note that when there are multiple devices/softphones/lines (on an ATA/IP Phone) using the same FPL account, only the most recent registration is valid. The previously registered device (or a single FXS port on a Grandstream ATA, a single SP on an Obihai ATA, or single line with a Linksys/Cisco ATA) will lose registration when using the same proxy server, and, consequently, incoming calls will not ring on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app (or FPL desktop app), softphone app, or with another device. Registration is required for incoming calls. It is not required for outgoing calls. Only one registration per FPL account is allowed at any time. A single line on an ATA is one registration. A softphone app is another.Linksys PAP2 Adapter wrote: ↑06/13/2024is there a soft phone desktop app or a mobile phone app that can be used for calls with a FreePhoneLine account?
1) After June 3, 2025, you will need a VoIP unlock key to make outbound calls.
Why does making outbound calls matter? Read https://support.freephoneline.ca/hc/art ... unt-policy fully.
2 a) I don't make outbound calls often on my PCs, but MicroSIP is free: https://www.microsip.org/. That might be one alternative provided someone owns a VoIP unlock key.
https://support.freephoneline.ca/hc/en- ... redentials
b) I use Acrobits Groundwire, which isn't free, on iPhones (a version of the same app is available for Android as well).
Acrobits Groundwire doesn't require a subscription fee for push notifications using Freephoneline (by itself). Again, a VoIP unlock key is required.
I. In the Groundwire app, Under "Account"
a) Username is FPL SIP Username.
b) Password is FPL SIP Password.
c) Use voip4.freephoneline.ca:6060 for domain. voip4.freephoneline.ca:6060 helps to circumvent potential SIP ALG issues in routers.
Ii. In the Groundwire app, navigate to advanced settings for your FPL account.
a) NAT Traversal should be set to Auto and keepalive period should be set to 20s
b) Set Proxy to voip4.freephoneline.ca:6060 (proxy setting appears to override whatever is entered for domain by the way)
c) Set Expires to 3600 seconds
d) G.711u-law should be the highest enabled codec, and packet time should be 20ms. FPL only supports G.711u and G.729a.
e) "Outgoing calls need registration" needs to be enabled due to the 15 minute session timer that Freephoneline uses. If "Outgoing calls need registration" is disabled calls may drop after 15 minutes, particularly when using cellular data (the only way around not having the setting enabled is to place the call on hold and resume it before the 15 minute mark is reached).
f) Set a display name using your name, and don't use "anon".
g) Transport protocol is udp
h) Caller ID can be left blank
i) Called ID Method is "From Username"
j) Call Waiting should be enabled
There is no failed registration retry timer setting in Groundwire.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
The download link for the Windows version of the Freephoneline desktop application has been removed too.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
The download is no longer available after logging in at https://www.freephoneline.ca/downloadDesktopApplication.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
The download is no longer available after logging in at https://www.freephoneline.ca/downloadDesktopApplication.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
The 6 steps worked for me as well. (I already have that version of the firmware too.)Liptonbrisk wrote: ↑06/08/2024First, ensure that you're using firmware 1.0.53.3 for your ATA: https://www.grandstream.com/support/firmware.
Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
Thanks a lot, Liptonbrisk!
- Liptonbrisk
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Great!
You're welcome! Have a great weekend!Thanks a lot, Liptonbrisk!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.