Desktop application call international failed

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akoei
Quiet One
Posts: 40
Joined: 12/14/2009
SIP Device Name: asterisk
ISP Name: 3web

Desktop application call international failed

Post by akoei »

I need to call a china number, I followed the dial format 01186158xxxxxxxx but it gave "FAILED" after 3-4 second, nothing else, no dial tone, no anything else. Anyone know why? BTW, I have enough credit for making international long distance call, thanks.
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Liptonbrisk
Technical Support
Posts: 2822
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
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Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Desktop application call international failed

Post by Liptonbrisk »

akoei wrote: 06/09/2024 I need to call a china number, I followed the dial format 011 86 158 xxxx xxxx but it gave "FAILED" after 3-4 second, nothing else, no dial tone, no anything else. Anyone know why?
Log in at https://www.freephoneline.ca/callLogs. Select the current month, and click "Submit".
What's the disconnect reason?

Anyway, if you notice some international calls that once worked fine are no longer working with Freephoneline, submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.
Provide the phone number you're trying to call in the ticket, along with the call log entry copy and pasted from https://www.freephoneline.ca/callLogs. Fongo support staff appears to be manually unblocking destinations on a per account basis (viewtopic.php?f=8&t=20634). Request that long distance calling to China be unblocked on your account (the number appears to be a mobile number).


By the way, none of the volunteer moderators here work for Fongo. We don't have access to your account. These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee that every forum post is read by staff.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).




You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Also, the Freephoneline desktop application is being discontinued on June 3, 2025: viewtopic.php?f=8&t=20743.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
akoei
Quiet One
Posts: 40
Joined: 12/14/2009
SIP Device Name: asterisk
ISP Name: 3web

Re: Desktop application call international failed

Post by akoei »

Thanks, opened a support request
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