Problems with dial-tones
Problems with dial-tones
I'm a paid customer and I'm having problems sending dial-tones while in call codes when sending call thru freephoneline.ca. How can I get in touch with someone who can help me troubleshoot this issue?
thanks!
thanks!
- FONGO_steve
- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: Problems with dial-tones
We don't always support all the in-call codes that your ATA may provide since most of our features are handled server-side. Which codes are you trying to use?
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
Re: Problems with dial-tones
I'm using asterisk and I believe it's set to use g279a on the outgoing call and dial tones do not seem to go thru. If I PM you my sip-login can you look into logs or help me troubleshoot this or it's not something you normally do?
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- Quiet One
- Posts: 25
- Joined: 07/21/2010
- SIP Device Name: Linksys SPA-2102
- Firmware Version: 5.2.12
- ISP Name: Rogers Cable
- Computer OS: Win 7 ultimate x64
- Router: WNDR3700 / WRT160N (dd-wrt)
Re: Problems with dial-tones
Can you tell us a little more about your setup? like what ATA ,softphone you are using with asterisk. For example if you are using an ATA you should clear all Vertical Service Activation Codes that coincide with asterisk (freepbx). You want asterisk to handle them not the ATA.
Re: Problems with dial-tones
Thanks!
I'm using sipdroid (android app) as a client. Not really sure what else I should add about my setup.
I'm using sipdroid (android app) as a client. Not really sure what else I should add about my setup.
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- Quiet One
- Posts: 25
- Joined: 07/21/2010
- SIP Device Name: Linksys SPA-2102
- Firmware Version: 5.2.12
- ISP Name: Rogers Cable
- Computer OS: Win 7 ultimate x64
- Router: WNDR3700 / WRT160N (dd-wrt)
Re: Problems with dial-tones
a lot of people are having this problem with sipdroid. The link below is an ongoing thread about it.
http://code.google.com/p/sipdroid/issues/detail?id=84
http://code.google.com/p/sipdroid/issues/detail?id=84
Re: Problems with dial-tones
Thanks, that could be a reason although I could swear the dial tones worked last week and I didn't change anything.
Re: Problems with dial-tones
Change the codec to G711 and DTMF mode to INBAND.stangri wrote:I'm using asterisk and I believe it's set to use g279a on the outgoing call and dial tones do not seem to go thru. If I PM you my sip-login can you look into logs or help me troubleshoot this or it's not something you normally do?
Re: Problems with dial-tones
Thanks, that worked!