FREEPHONE LINE DOWN

[Fongo Support]

One last thing, when i call from FPL to FPL i can receive a call.
But if i use my cell phone, i can't receive any calls.

Hi there,

Looks like your ATA is not working properly.

You may need to review your settings.

Thanks,

[delcio]

You are sure of that?

I found really strange that i can't call 3 people with FPL from my cellphone
All of them at the same time have the same problem, what a strange situation

[Fongo Support]

You are sure of that?

I found really strange that i can't call 3 people with FPL from my cellphone
All of them at the same time have the same problem, what a strange situation

Hi there,

Like I said before, the servers that are handling FPL calls are operational.

I will let other users/moderators to comment further as I think you are not convinced of possible ATA/DNS issue at your end.

Thanks,

[delcio]

Ok thank you

This number is mine and i use it when i am on a trip.
Actually it is not plugged into any ATA, so it is disconnected from FPL network and all calls should go directly to the voice mail.

Check by yourself by using a regular phone line or cellphone: 4xxxxxxxx

[Jake]

You might want to check this thread http://forum.fongo.com/viewtopic.php?f=8&t=6120
There does seem to be a bug (maybe) when the ATA is disconnected. It sounds like you are experiencing the same thing.

[delcio]

I will try to unplug everything when i'll be home.
I will see if it continues or no.

I have called many people with FPL with my Fido cellphone and always getting a busy tone.
If by resetting the ATA it doesn't correct the situation there is a problem somewhere.

[Cyber]

Incoming calls from PSTN (Landlines and Mobile Phones) are not connecting at this time. Fongo to Fongo should be ok. This includes FreePhoneLine.ca accounts. - 2013-10-18 15:07


http://status.fongo.com

[azulus]

depuis 2 ou 3 heures, je ne recois plus d'appels, par contre je peux appeler.
Les gens qui m'appellent pensent que cette ligne est débranchée.

Merci de m'aider

Ps: J'utilise X-Lite et seulement l'ordi pour appeler et recevoir des appels

[Cyber]

C'est normal, il y a un problème avec les appels entrants provenant d'une ligne terrestre ou d'un cellulaire.

Incoming calls from PSTN (Landlines and Mobile Phones) are not connecting at this time. Fongo to Fongo should be ok. This includes FreePhoneLine.ca accounts. - 2013-10-18 15:07

http://status.fongo.com

[delcio]

I KNEW IT!!!!!!!!

You see, the problem is not from my ATA!


Thank you Cyber for the information!

[Fongo Support]

I KNEW IT!!!!!!!!

You see, the problem is not from my ATA!


Thank you Cyber for the information!

Hi there,

I am confirming that there is an issue and incoming calls from PSTN are not working.

team is working to resolve this.

Thanks,

[Fongo Support]

I KNEW IT!!!!!!!!

You see, the problem is not from my ATA!


Thank you Cyber for the information!

Hi there,

I am confirming that there is an issue and incoming calls from PSTN are not working.

team is working to resolve this.

Thanks,

Hi all,

we are currently experiencing an outage affecting many of our services including incoming calls, online store, in-app purchases and registration due to a large Bell Network outage in the Toronto area. We're waiting for updates and will pass them along as we get more information, please check http://status.fongo.com/ for the most up to date status.

Thanks,

[lermure]

LOL not Only Toronto.

I have the Same Prbolem In Québec City, Canada.

Its not the ATA. People calling at home hear fast busy signal. But i can call them.

FreePhoneLine should check node in Québec City and/or others city.

[Jake]

I believe the main Bell line that comes into the Toronto servers has been damaged and so it is effecting ALL incoming calls from outside the Fongo network. It won't matter where you are connected to as all calls from outside the network will come down this line at some point.

I don't think there is a lot Fongo can do except wait for Bell to fix things.

[Fongo Support]

I believe the main Bell line that comes into the Toronto servers has been damaged and so it is effecting ALL incoming calls from outside the Fongo network. It won't matter where you are connected to as all calls from outside the network will come down this line at some point.

I don't think there is a lot Fongo can do except wait for Bell to fix things.

Hi Jake,

You are right. This is affecting all Fongo/FPL customers as well as new registrations/purchases. I hope that Bell support will fix this soon.

Thanks,

[marginal]

Hello.

Same problem here in Montreal, no incoming calls.

Thanks.

[pisici]

i live in St-Eustache and I have same issue

[pisici]

La meme chose pour moi ,mais entre le deux freephoneline ca marche

[Fongo Support]

i live in St-Eustache and I have same issue

Good evening everyone,

I have tested and placed a few test calls from Rogers cell to 289 and 905 FPL and they were working fine.

Can someone please test Toronto/Mississauga/Brandford and let me know?

Call from PSTN(Bell Landline or Cell phone) to FPL numbers starting with 416,437,289,905,647

Thanks!

[Cyber]

@Fongo Support: as of now, Montreal area 438 and 514 are not working.

[Fongo Support]

@Fongo Support: as of now, Montreal area 438 and 514 are not working.

Hi Cyber,


514, 450, 438, 581, and KW 226, 519 confirmed not working

GTA looking good- someone needs to confirm. (416,437,647,905, 289)

Thanks,

[Cyber]

This issue is not under Fongo/FPL control. You can read from Fibrenoire tweet:

@Fibrenoire t21885 outage is located inside bell canada optical ethernet network. technicians are still investigating.

[lermure]

418 not working too

[diabolo]

I m in Montreal quebec --since friday around noon I m having the same issues mentioned above.I hope that it will be fixed rather quickly .I was going nuts thinking that the problem was on my end .

[Fongo Support]

@Fongo Support: as of now, Montreal area 438 and 514 are not working.

Hi Cyber,


514, 450, 438, 581, and KW 226, 519 confirmed not working

GTA looking good- someone needs to confirm. (416,437,647,905, 289)

Thanks,

Hi Cyber,

Confirmed GTA and KW are working now. (KW tested 226 and 519 area codes)

Team is working very hard with Bell to restore service for all customers.

Thank you for your patience,