Fongo Community Forums

same problem Calgary AB

Cyber wrote:Softphone and ATA are down.

Hi there,

please try again now..

Thanks,

Issue fixed

Like i said, for 0$ per month, i don't cares a small downtime from time to time

Just received a wild call out of nowhere.
I guess it's fixed.

We're down in Windsor too (no incoming or outgoing).

Service is back in Brampton!

Same to me, I can not make and receive call since last night. What is going on?

Same here tested my SPA122 restored then tried the online app nothing working.. UPDATE*Fixed now*

Allright, problem's fixed here! (Quebec City)

Thanks!

I just tested and my phone is working now. both incoming and outgoing calls are working.

Thanks
Irfan

It's back to work my FPL (514) at 2:38pm.

Fongo Support by Email was very good!
Open ticket at 2:08pm
Support replied at 2:18pm
The problem resolved at 2:29pm

Thanks again for your support.

As of 10:05 this morning my service has been out. I tried unplugging and rebooting my ata after 20 min with no results.

Any help?

I am also having voicmail issues still and cannot make outgoing calls either. Incoming works just fine.

Same with me today in Brampton-Can not make outgoing calls!

new936 wrote:Same with me today in Brampton-Can not make outgoing calls!

Hi there,

Check you call logs. If you see the outgoing call in your call logs, then it might be a bad connection.

If you are not seeing the call in your call logs, you might have a DTMF issue on your ata and every time you dial a number, the ata does not send anything to our servers(DTMF issue)

Let me know.

Thanks,

Hi,

I submitted "support ticket" and they told me to reset router-modem-Adaptor for 30 minutes and then try, it didn't work. Then they asked me to reset adaptor and configured it again, still no outgoing

Today whole day I am trying to call my son's cell and it doesn't show in call logs!

Thanks.

New936

new936 wrote:Hi,

I submitted "support ticket" and they told me to reset router-modem-Adaptor for 30 minutes and then try, it didn't work. Then they asked me to reset adaptor and configured it again, still no outgoing

Today whole day I am trying to call my son's cell and it doesn't show in call logs!

Thanks.

New936

Hi there,

It looks like your ata is not sending the digits.

Try to check and change dtmf settings.

Thanks,

I have the same reply from them, I have no idea what do I need to change DTM

armh1976 wrote:I have the same reply from them, I have no idea what do I need to change DTM

Hi there,

On the ATA, please check the caller ID name.

If you have it setup as John&Kathy Smith please change it to "John&Kathy Smith" (you need the quotes) and save settings.

Please try making calls after this change and let me know.

Thanks,

Changed DTM to have quotes and it resolved the problem.

my phone service has been down since 9PM... anyone else having similar issues.. I am from Mississauga area.

t49223 wrote:my phone service has been down since 9PM... anyone else having similar issues.. I am from Mississauga area.

Hi there,

have you seen this?

http://status.fongo.com/

Thanks,

It was OK up to 6pm tonight for me to make local calls and long distance calls to USA. But just now, I can NOT make any outgoing calls, neither local nor long distance, even my own cell number. It was dead silence after dial any number and about 10 seconds later you hear this message, no matter what number I dialed

"The number your dialed 416-123-4567 has not received a response from service provider".

Luckily I didn't get charged this time when I called long distance.

When I tested to call my FPL number from my cell, what I got was a busy signal, i.e. I could not receive any calls. anyone call me will have a busy signal.

same here. No connection. Checked on the VOIP and the Registration State:showing "Cannot connect to the server"

Should be up and running now.