Incoming Calls are down?

[marginal]

Incoming doesn't work for me.

I was thinking, what if someone, sometimes, somehow decides that you, me, ynagy, Hyrules, akoel, and a couple of dozen more guys have to be disconnected at a certain moment for a certain period of time?
20 or so of us is not such a big number for so many feephoneline subscribers is it?
Could anyone explain, why the problem is not spread to all the subscribers?

[Fongo Support]

Incoming doesn't work for me.

I was thinking, what if someone, sometimes, somehow decides that you, me, ynagy, Hyrules, akoel, and a couple of dozen more guys have to be disconnected at a certain moment for a certain period of time?
20 or so of us is not such a big number for so many feephoneline subscribers is it?
Could anyone explain, why the problem is not spread to all the subscribers?

Hello there,

Please refer to the post below that was posted yesterday and follow the instructions provided.

http://forum.fongo.com/viewtopic.php?f=15&t=7962

I assisted a few users this week and they all got the service working.

Send me a PM if you have any troubles.

Thanks,

[marginal]

Please refer to the post below that was posted yesterday and follow the instructions provided.

http://forum.fongo.com/viewtopic.php?f=15&t=7962

Hello and thanks for helping, but therer's a typo there.
Where it is:
SIP Server:


voip.freephonline.ca

Alternative SIP Server:


voip2.freephoneline.ca
it should be:
SIP Server:


voip.freephoneline.ca

Alternative SIP Server:


voip2.freephoneline.ca


Thanks.

[marginal]

It worked for me, thanks a lot .

[Hyrules]

Update : try disabling the SIP ALG setting in routers if you have problems.

In Asus routers try this in telnet because there is no way of doing it in the interface with the lastest firmware :

nvram set nf_sip=0
nvram commit
reboot

[Shaf77]

This is happening almost everyday now!!

Incoming calls hardly work

What is going on?

[marginal]

Again in the area code 514 @ 10:00 AM ...
Outgoing & incoming were down.

[Fongo Support]

Again in the area code 514 @ 10:00 AM ...
Outgoing & incoming were down.

Hello there,

Can you provide more details? Please send me PM with your number and I will have a look.

Thanks,

[Shaf77]

Down again today.

Getting an error - Unallocated (unassigned) number

[Fongo Support]

Down again today.

Getting an error - Unallocated (unassigned) number

Hello there,

I have looked into your account and send you PM. Issue is with follow me settings.

Thanks,

[Shaf77]

Down again today.

Getting an error - Unallocated (unassigned) number

Hello there,

I have looked into your account and send you PM. Issue is with follow me settings.

Thanks,

Thanks for the quick response.

I check FM settings. This is what we always have there... If no one answers at home it goes to a cell and then to another cell phone.

We have always had this setup. Hence, I doubt that FM would be the issue. Phone was working fine before 11am...

[Hyrules]

Incoming call seems to be down here too 819. I cannot receive any calls. The IP address of voip.freephoneline.ca has changed. I updated my X_AccessList but the problem is not fixed.

I switched to voip2.freephoneline.ca which seems to be working.

[Shaf77]

Down again today.

Getting an error - Unallocated (unassigned) number

Hello there,

I have looked into your account and send you PM. Issue is with follow me settings.

Thanks,

Thanks for the quick response.

I check FM settings. This is what we always have there... If no one answers at home it goes to a cell and then to another cell phone.

We have always had this setup. Hence, I doubt that FM would be the issue. Phone was working fine before 11am...

I received a call from FOngo Support and he was very very helpful!

[rasco]

It has being 2 weeks that I purchase a sip number but incoming are not coming in.
I had a 2nd sip number with freephoneline.ca and that one works fine.

still waiting for someone to help me.

One thing I did tried other then all the troubleshooting at the forum was to enable FOLLOW ME SETTINGS.
event with that enable can't get incoming calls.


hope someone will help me.

[marginal]

It has being 2 weeks that I purchase a sip number but incoming are not coming in.
I had a 2nd sip number with freephoneline.ca and that one works fine.

still waiting for someone to help me.

One thing I did tried other then all the troubleshooting at the forum was to enable FOLLOW ME SETTINGS.
event with that enable can't get incoming calls.


hope someone will help me.

Someone could probably help you if you input what's expected under "SIP Device Name:" in your profile.

[cyberic68]

I got same kind of problems.

I have two lines with freephoneline.ca, The first doesn't let the inbound sound in since 2 days, the other one was working just perfectly untill 10h00 this morning. Now the line doesn't ring anymore but I am able to perform outbound call, no problem.

Something must have change, since 2-3 days ago ???

Can someone from Fongo or other can help?

Thanks

Eric

[Fongo Support]

I got same kind of problems.

I have two lines with freephoneline.ca, The first doesn't let the inbound sound in since 2 days, the other one was working just perfectly untill 10h00 this morning. Now the line doesn't ring anymore but I am able to perform outbound call, no problem.

Something must have change, since 2-3 days ago ???

Can someone from Fongo or other can help?

Thanks

Eric

Hello Eric,

To better assist you, please post your setup here (Modem/router ATA)

Thanks,

[cyberic68]

Hi I have a Sipura SPA-2002 and my router is a Buffalo buffalo wzr-hp-ag300h

As I said I have two freephoneline lines, one is working ok two way audio (inbound & outbound) and the other one only outbound.

The thing that is strange is that I keep the same settings for both, I only change the userId and password.

I can provide you my two line # in private, to check why one is on an the other not

Thanks

Eric

[syedmahm]

I am not receiving incoming call lately. It happened for a few hours yesterday (Feb 28 th) then I started to receive the call at night. But the problem came back again today. I am from Calgary (403444XXXX). Can anyone please let me know whether any service outage in Calgary? I checked the http://status.fongo.com/ and it looks there is no problem in the system. But I can't receive the incoming call. Everything was working fine before. I did not change my ATA setting or router etc. Someone please help.

[Fongo Support]

I am not receiving incoming call lately. It happened for a few hours yesterday (Feb 28 th) then I started to receive the call at night. But the problem came back again today. I am from Calgary (403444XXXX). Can anyone please let me know whether any service outage in Calgary? I checked the http://status.fongo.com/ and it looks there is no problem in the system. But I can't receive the incoming call. Everything was working fine before. I did not change my ATA setting or router etc. Someone please help.

Hello there,

Can you connect your SPA directly to the modem and let me know?

Thanks,

[syedmahm]

I am not receiving incoming call lately. It happened for a few hours yesterday (Feb 28 th) then I started to receive the call at night. But the problem came back again today. I am from Calgary (403444XXXX). Can anyone please let me know whether any service outage in Calgary? I checked the http://status.fongo.com/ and it looks there is no problem in the system. But I can't receive the incoming call. Everything was working fine before. I did not change my ATA setting or router etc. Someone please help.

Hello there,

Can you connect your SPA directly to the modem and let me know?

Thanks,

Thanks for the reply. I will do that at afternoon once I will return to home from work. I will let you know what happens.

[cyberic68]

Same for me I will try it tonight and will let you know directly connected to the modem

But yesterday I have put my Sipura in DMZ in the router, it hasn't fixed the problem (the inbound sound was still, not passing through)

But it doesn't answer my other question about why one freephone line is working at 100% but the other one is working only one way. In my sipura I just change the username and password, using the same settings for both freephoneline lines. It is possible that both line are not going through the same place in your hardware equipment and this hardware are having different settings? To help troubleshooting, I can provide you my two phone numbers

Thanks

Eric

[martsipon]

It worked fine until very recent. Today is March 1, 2013 and it looks like it stopped working for incoming calls yesterday. I can call from my home FPL phone without any problem, but it does not receive incoming calls. We have 2 cell phones at home 1 served by Rogres and other by Fido and when I call from these phones to my home FPL phone I can hear few rings and sometimes FPL answering machine replies (but sometimes it doesn't and I hear silence), and the same time my FPL home phone does not ring at all. So, no incoming calls at all. However, my home FPL phone did ring a few times during these two evenings and when I picked up the phone I heard only silence. I've checked Logs at FPL WEB site and every failed call I made from both our cell phones are shown as perfectly successful. I have rebooted cable modem, my ASUS router and my Obi100 adapter and it did not help.
Guys, any idea what can be done?

[Juste]

Can CS have a look into this issue ?

The problem of being unable to get incoming calls seems to be common.

Anyone can wake CS up ?

Thanks,

[syedmahm]

I am not receiving incoming call lately. It happened for a few hours yesterday (Feb 28 th) then I started to receive the call at night. But the problem came back again today. I am from Calgary (403444XXXX). Can anyone please let me know whether any service outage in Calgary? I checked the http://status.fongo.com/ and it looks there is no problem in the system. But I can't receive the incoming call. Everything was working fine before. I did not change my ATA setting or router etc. Someone please help.

Hello there,

Can you connect your SPA directly to the modem and let me know?

Thanks,

Thanks for the reply. I will do that at afternoon once I will return to home from work. I will let you know what happens.

I have hooked the SIP directly with my internet modem (Motorolla). The issue was not solved. However a little bit of improvement with some inconsistant results. In most cases calls were starting to come, but as soon I press the talk button of my home phone set, it disconnects the call. However, sometimes I was able to receive call. So, I thought it's not the router that was causing the problem. So, I have changed the setup to the previous state by connecting the SIP to the internet via the router. Since then I have tried a few times to call my FPL number from my cell phone. And all the calls are coming!!

I have no clue what was causing the problem before. I hope I won't have any issue further. If you guys have any recommendations/suggestions, please let me know. I will keep you posted if I have any issue.
Thanks..