Having a similar problem - issue sometimes the other party cannot hear us, sometimes we cannot hear the other party, cracking up line in conversation, sometime line goes dead - (silent) midway through calls. Senior parents use the internet for browsing, downloads is minimal, just youtube or streaming media below 50gb/month
- any help would be much appreciated !!!
Settings as of Jul 9, 2015:
Rogers Basic (through 3rd party start comm) - 6mb download, .5 upload?
speedtest.net: average: ~5.5-5.94 download, upload .23 - .25
Firmware Name: dpc3825-v302r125572-131113a-ROG.bin
Firmware Build Time: Nov 13 15:51:58 2013 (Anyone have a higher version?)
http://communityforums.rogers.com/t5/fo ... d-id/17744
Modem/Router: DPC 3825 - purchased from online, MFG Warranty is usually 1 year?
---Cisco says talk to ISP, ISP says talk to vendor, vendor says talk to Cisco
splitter from cable into home - 3.5b internet, 7db - tv1, 7db - tv2
Rogers now as 3 channels instead of 4 - one with ZERO
Power Level: Signal to Noise Ratio:
Channel 1: -6.7 dBmV 35.6 dB
Channel 2: -6.1 dBmV 35.1 dB
Channel 3: -6.6 dBmV 33.9 dB
Channel 4: -7.1 dBmV 35.8 dB
Channel 5: -7.3 dBmV 35.9 dB
Channel 6: -7.2 dBmV 35.6 dB
Channel 7: -7.9 dBmV 35.3 dB
Channel 8: -8.3 dBmV 35.1 dB
Power Level:
Channel 1: 51.0 dBmV
Channel 2: 50.9 dBmV
Channel 3: 50.9 dBmV
Channel 4: 0.0 dBmV
VOIP adapter: Grandstream: HT 286
firmware: HT287 Rev4.1 ???
local SIP port: 5060 (default 5060)
local RTP port: 5004 (1024-65535, default 5004)
1) Has Rogers manipulated the line to get a low/bad signal?
2) Is the DPC 3825 the issue? (firmware or physical)
3) Is the HT Grandstream 286 modem the problem? (firmware or physical) upgrade / switch to something else?
4) Need to upgrade to higher service ? - (if all else fails)