freephoneline Desktop Application is Not Working
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- Just Passing Thru
- Posts: 5
- Joined: 09/22/2013
- Computer OS: Windows 7
freephoneline Desktop Application is Not Working
My freephoneline software for Windows is not working. I tried making phone calls to my house with the freephoneline software, but it never gets through to my house, it just says "calling ######" and it doesn't get through. When I call my freephoneline number with my home land line phone, it will just ring once than it will go into voice mail. What's wrong here?
Re: freephoneline Desktop Application is Not Working
I just tried mine and it is working OK here.
When the program is up and running do you see 'My Number (your number)'?
I would also uninstall it and reinstall the app just in case.
When the program is up and running do you see 'My Number (your number)'?
I would also uninstall it and reinstall the app just in case.
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- Just Passing Thru
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- Joined: 09/22/2013
- Computer OS: Windows 7
Re: freephoneline Desktop Application is Not Working
Yep I do see the "My Number (my number)" messege when the program is up and I just re-installed the program, but it still doesn't work. Also I did do a test connection and it says "Results: Timeout expired! Data transfer: Unable to send/receive sound data! Port 13000 should be available." I did open UDP ports 13000, 13001, 5060, 5061, 6060 and 6061 for incoming and outgoing on my firewall as suggested, but it still does not work. Any suggestions? Could it be that sip traffic is filtered on my internet connection?
- FONGO_mike
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Re: freephoneline Desktop Application is Not Working
sleep_stunner wrote:Yep I do see the "My Number (my number)" messege when the program is up and I just re-installed the program, but it still doesn't work. Also I did do a test connection and it says "Results: Timeout expired! Data transfer: Unable to send/receive sound data! Port 13000 should be available." I did open UDP ports 13000, 13001, 5060, 5061, 6060 and 6061 for incoming and outgoing on my firewall as suggested, but it still does not work. Any suggestions? Could it be that sip traffic is filtered on my internet connection?
It is also possible it is set-up in your computers security settings to have the ports blocked even if they are open in your router/modem.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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- Just Passing Thru
- Posts: 5
- Joined: 09/22/2013
- Computer OS: Windows 7
Re: freephoneline Desktop Application is Not Working
Actually it's the other way around, I did opened those ports on my PC, but I am not sure how to do so on my router. I have a Linksys/Cisco router, if anybody can help me out with that. Also, is it a possibility that SIP is blocked by my ISP?
- Funkytown
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Re: freephoneline Desktop Application is Not Working
Port Forwarding help thread click heresleep_stunner wrote:but I am not sure how to do so on my router. I have a Linksys/Cisco router, if anybody can help me out with that.
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- Just Passing Thru
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Re: freephoneline Desktop Application is Not Working
So I did open the ports on my router and I still get the same issue.Funkytown wrote:Port Forwarding help thread click heresleep_stunner wrote:but I am not sure how to do so on my router. I have a Linksys/Cisco router, if anybody can help me out with that.
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Re: freephoneline Desktop Application is Not Working
Hi there,sleep_stunner wrote:So I did open the ports on my router and I still get the same issue.Funkytown wrote:Port Forwarding help thread click heresleep_stunner wrote:but I am not sure how to do so on my router. I have a Linksys/Cisco router, if anybody can help me out with that.
Are you running the latest version of the Desktop app 3.2.7.0?
Please let me know.
Thanks,
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- Just Passing Thru
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- Computer OS: Windows 7
Re: freephoneline Desktop Application is Not Working
Yes I do have version 3.2.7.0
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Re: freephoneline Desktop Application is Not Working
Hi there,sleep_stunner wrote:Yes I do have version 3.2.7.0
You may need to open a support ticket for this issue:
http://support.fongo.com/anonymous_requests/new
Once you have the ticket#, please send me a PM.
Thanks,