Error: the number is not available to be transferred

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zubrrm
Just Passing Thru
Posts: 3
Joined: 09/25/2013

Error: the number is not available to be transferred

Post by zubrrm »

I would like to port existing number to Freephoneline but in the process I get error message:

Error: Unfortunately the number (905) xxx-xxx is not available to be transferred to Freephoneline.
We apologize for the inconvinience.

Can someone assist with this issue, please? Thank you.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Error: the number is not available to be transferred

Post by Jake »

Are you in one of the areas on this list? http://support.fongo.com/entries/228992 ... o-network-

That is where Fongo can port numbers from.
zubrrm
Just Passing Thru
Posts: 3
Joined: 09/25/2013

Re: Error: the number is not available to be transferred

Post by zubrrm »

Hi, thank you for your responce. My area is Cooksville.

On Sep. 19th this number was ported to Talkit, but i am planning to leave Talkit because the ATA adapter they sent was not working and i have no idea when I'll get a replacement, and all that time i have no phone.
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Fongo Support
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Re: Error: the number is not available to be transferred

Post by Fongo Support »

zubrrm wrote:Hi, thank you for your responce. My area is Cooksville.

On Sep. 19th this number was ported to Talkit, but i am planning to leave Talkit because the ATA adapter they sent was not working and i have no idea when I'll get a replacement, and all that time i have no phone.
Hi there,

Please open a support ticket for this issue:

http://support.fongo.com/anonymous_requests/new

Once you have the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Unfortunately, this cannot be fixed in this Public forum.

Thanks,
zubrrm
Just Passing Thru
Posts: 3
Joined: 09/25/2013

Re: Error: the number is not available to be transferred

Post by zubrrm »

Done, thanks! Request # 36012
c00lman
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Re: Error: the number is not available to be transferred

Post by c00lman »

Not to hijack someone post but we are having the issue and send fongo support a PM to check on it :D the first time we purchased the VOIP unlock key, it's saying that our phone number is available for transfer.

When we are actually transferring our number, it's saying the same error :( hopefully it's something that can fixed. :D

will wait for the Fongo support. :D

thanks