I cant mak call, but i can recive

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barhoumy
Just Passing Thru
Posts: 4
Joined: 06/14/2010
SIP Device Name: utstar
Firmware Version: 12354
ISP Name: videotron
Computer OS: winxp
Router: dlink-wbr1310

I cant mak call, but i can recive

Post by barhoumy »

Hello
I can not make a call, but I can receive calls!
who can help me please.
Thank you
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User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: I cant mak call, but i can recive

Post by FONGO_steve »

barhoumy wrote:Hello
I can not make a call, but I can receive calls!
who can help me please.
Thank you
Sorry, but without providing us much more details than that, you won't get much help
Steve
Fongo
Development Support Specialist.
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barhoumy
Just Passing Thru
Posts: 4
Joined: 06/14/2010
SIP Device Name: utstar
Firmware Version: 12354
ISP Name: videotron
Computer OS: winxp
Router: dlink-wbr1310

Re: I cant mak call, but i can recive

Post by barhoumy »

after having set utstar box, I connected the phone, I have a dial tone but when I dial a number, the signal is occupied by cons I can receive a normal call.
The problem why I can not make a call???
thank you
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barhoumy
Just Passing Thru
Posts: 4
Joined: 06/14/2010
SIP Device Name: utstar
Firmware Version: 12354
ISP Name: videotron
Computer OS: winxp
Router: dlink-wbr1310

Re: I cant mak call, but i can recive

Post by barhoumy »

no boady here for help
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cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: I cant mak call, but i can recive

Post by cu2o2o2 »

Since you said you can receive a normal call and that when you dial, the signal is occupied by cons (whatever that means :( ), I am guessing that your dial plan is preventing you to dial out.

You may want to post screenshots (use google if you do not know how) of your SIP settings (must include the part that shows your dial plan), so that others may analyze it and help you further.

Good luck! :)
.

You agree to read my posts at your own risk.
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: I cant mak call, but i can recive

Post by beverly »

cu2o2o2 wrote:Since you said you can receive a normal call and that when you dial, the signal is occupied by cons (whatever that means :( ), I am guessing that your dial plan is preventing you to dial out.

You may want to post screenshots (use google if you do not know how) of your SIP settings (must include the part that shows your dial plan), so that others may analyze it and help you further.

Good luck! :)
are you using softphone or ATA?
ports opened? which one's?
if an ATA does it work connected to your modem?

please tell us more...
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barhoumy
Just Passing Thru
Posts: 4
Joined: 06/14/2010
SIP Device Name: utstar
Firmware Version: 12354
ISP Name: videotron
Computer OS: winxp
Router: dlink-wbr1310

Re: I cant mak call, but i can recive

Post by barhoumy »

are you using softphone or ATA?
ports opened? which one's?
if an ATA does it work connected to your modem?



Hi,
i Use utstar box connected to D-link wbr-1310 router, and ports 5060 open ( for utstar for the box I opened all the port no restriction)

when i need mak a call , i have a dial tone --- i dial a local number , after that i have busy signal . But i some body call we can talk normly
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: I cant mak call, but i can recive

Post by beverly »

i Use utstar box connected to D-link wbr-1310 router, and ports 5060 open ( for utstar for the box I opened all the port no restriction)
Utstar -DSL/Cable modem (guessing its a DSL box), DMZ set to D-Link or gateway enabled,
On D-link (PPPoE'ing?) port 5060 forwarded to ATA (what kind of ATA?)
ATA - what is your Dialplan set at? what is your ATA... PAP2T - SPA1001
where did you get this ATA from? FPL?

A dial tone is telling me your ATA is registering. so is incoming calls. out going port shouldn't be a problem

its gotta be one of these
dial plan..?
your phone connected to your ATA? (old rotary phone)
voltage set for your FXS port, maybe but i doubt it
dialing the area code with the phone number? eg. 613-421-2205 (my old phone#)




man o man, i do wish there was an easyer way to do remote assistance (than MSN Messenger) your computer to see whats going on over there.
Hack in, that seems better then asking.
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OverDrive
Lightly Seasoned
Posts: 151
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Start Communications (off Cogeco)
Computer OS: 8
Router: TP-Link TL-WR1043ND (DD-WRT)

Re: I cant mak call, but i can recive

Post by OverDrive »

beverly wrote:man o man, i do wish there was an easyer way to do remote assistance (than MSN Messenger) your computer to see whats going on over there.
Hack in, that seems better then asking.
http://www.teamviewer.com - great for personal use only (pay for corporate environments)
Adam Marshall
AJ Tek
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: I cant mak call, but i can recive

Post by beverly »

OverDrive wrote:
beverly wrote:man o man, i do wish there was an easyer way to do remote assistance (than MSN Messenger) your computer to see whats going on over there.
Hack in, that seems better then asking.
http://www.teamviewer.com - great for personal use only (pay for corporate environments)
even better then logmein..
nice and small almost 3 MB
who's first?
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