can't hear other side voice when make call or receive call

[FongoUser007]

Hello Everyone,

I've had months of issues with my Fongo ATA device.
When people call I can hear them crystal clear! But on their end they say I'm breaking up, every word I speak never gets to their end? I'm lost!
I've attempted to replace everything on my end, Router, Phones, Cables and still I'm running into issues. Can anyone assist my troubleshooting this issue?
Note: All devices are right beside each other.

My setup:

ATA: HT 286 (HT287 Rev 4.1) on the admin pages
- Software Version: 1.1.0.45 Bootloader-- 1.1.0.1 HTML-- 1.1.0.45 VOC-- 1.0.0.13

Router: AirPort Time Capsule - 2TB | 802.11ac

Home Phone: Panasonic KX-TG7645M
- This system has 6 handsets through out the home

Thank you

[Fongo Support]

Hello Everyone,

I've had months of issues with my Fongo ATA device.
When people call I can hear them crystal clear! But on their end they say I'm breaking up, every word I speak never gets to their end? I'm lost!
I've attempted to replace everything on my end, Router, Phones, Cables and still I'm running into issues. Can anyone assist my troubleshooting this issue?
Note: All devices are right beside each other.

My setup:

ATA: HT 286 (HT287 Rev 4.1) on the admin pages
- Software Version: 1.1.0.45 Bootloader-- 1.1.0.1 HTML-- 1.1.0.45 VOC-- 1.0.0.13

Router: AirPort Time Capsule - 2TB | 802.11ac

Home Phone: Panasonic KX-TG7645M

- This system has 6 handsets through out the home

Thank you

Hi there,

RE->'I've had months of issues with my Fongo ATA device.

Please provide the ticket number for this issue that you have reported and I will investigate this asap.

Thanks,

[FongoUser007]

I do not have my ticket number at hand. However, I did send you a private message with my personal details. I hope this helps. Thank you.

[FongoUser007]

Fongo Support helped me resolve my issue. 100% happy with their service! Thank you Fongo TEAM!
Very happy I'm finally up and running.

[Cyber]

Fongo Support helped me resolve my issue

Glad to hear that your problem was resolved. However, it would be great to know what caused this problem and how you solved it.

[Juste]

Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,

[Cosmins]

Hi,

Since yesterday I start having issues with the freephoneline SIP configuration. I use a Linksys SIP, SPA2102 that worked fine using voip2.freephoneline.ca proxy. Yesterday I noticed that I cannot hear anymore anybody when they call or when I call. They can her me but I can’t hear. I tried use voip.freephoneline.ca, with the same result. I called other friends with freephoneline and the same issue.

I tried the softphone that you have and with that one works. I don’t know what configuration you have there and why is working.

Anybody having the same issue???
How can be fixed?

[lmcjihu]

since Tues (Feb 18), my FPL can't hear other side voice, other side can hear my voice. it happen on both outgoing and incoming call, i use it for long time and no issue

my ISP is Acanac DSL, I already power off my DSL modem/route a few times

when make outgoing call, I can't hear ring back tone,

[Jake]

It has been requested that you put in a support ticket for problems like this that have started over the last few days. You can find the links in my sig. They should be able to point you in the right direction fairly quickly.

[Jake]

You need to send in a support ticket for this problem. See my sig for links.

[lmcjihu]

by follow the suggestion, I open a support ticket , someone force a registration on my account and the call is working

I can confirm now the call is working, I can hear voice when make call or receive call

thanks for the quick reply and support, ticket closed !!

[Libo]

I have exactly the same problem and just submitted a ticket.

[beeknight]

Exact same issue as Imcjihu's. Just submitted a ticket.

Interesting thing is that the FPL still works fine with my other Fongo number on the iPad.

[Fongo Support]

Exact same issue as Imcjihu's. Just submitted a ticket.

Interesting thing is that the FPL still works fine with my other Fongo number on the iPad.

Hi there,

If you are not getting this issue resolved, please send me a PM

Thanks,

[Andrey]

I have the same problem. Missed several important calls due to this.

I tried to restart modem, router and VoIP adapter, but this didn't help.
I submited the ticket today and sent a PM.

[Jake]

They should be able to get you going again. You could try powering down the ATA for 20 minutes or so, you may find this helps.

[vasan]

I can't hear anything when calling or receiving calls same here

[jflozanor]

Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,

Juste, you are not alone. I started experiencing the same problem last Friday. I can place outbound calls, but since last Friday incoming calls just does not work for me. Months if not years ago I had this issue and had to point my registration to voip2.freephoneline.ca, but definitely something changed on that one last Friday. Same here, it does not make any difference to switch between voip.freephoneline.ca and voip2.freephoneline.ca.

I opened a ticket and Fongo Support helped me troubleshoot, but there must be something default on my box that does not like something on voip2 as replacing my side with a soft client makes the problem disappear. I see that in debug mode I am getting authentication sip messages, but this kind of sip troubleshooting goes beyond my knowledge. At this point I am hanging there.

[thomvan]

They can hear me, but I cannot hear them.

For a brief time, I could hear them but they could not hear me, but then it quickly reverted to the above.

[linyouhuo48]

We have exactly the same problem. I had opened a ticket and sent the pm. Thanks!

[jackfy]

We have exactly the same problem. Ticket has been submitted. Thanks.

[Funkytown]

I am experiencing somewhat of the same problem as the rest of you.

[vasan]

thank yo all helper working good

[jackfy]

We have exactly the same problem. Ticket has been submitted. Thanks.

It's working well so far. Thanks.

[nezhad]

Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,

Juste, you are not alone. I started experiencing the same problem last Friday. I can place outbound calls, but since last Friday incoming calls just does not work for me. Months if not years ago I had this issue and had to point my registration to voip2.freephoneline.ca, but definitely something changed on that one last Friday. Same here, it does not make any difference to switch between voip.freephoneline.ca and voip2.freephoneline.ca.

I opened a ticket and Fongo Support helped me troubleshoot, but there must be something default on my box that does not like something on voip2 as replacing my side with a soft client makes the problem disappear. I see that in debug mode I am getting authentication sip messages, but this kind of sip troubleshooting goes beyond my knowledge. At this point I am hanging there.

I have had the same problem since at least yesterday.
Something must have changed on the part of FPL.