[SOLVED]FreePhoneline- Long delay for outgoing calls

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[SOLVED]FreePhoneline- Long delay for outgoing calls

Postby cly1025 » 11/01/2014

I am using obihai 100 and router is linksys ea4200 v2. everything was fine, but from this afternoon, not sure what's going on, nothing changed on my side, but when I tried outgoing calls, it took about 1 minute until the other side can receive my call (took 1 minute until I canl hear the ring tone for the otherside as well :( ). I've tried to reset the phone adapter also the router, but nothing worked. no problems for incoming calls. Please help , thanks
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Re: FreePhoneline- Long delay for outgoing calls

Postby Mango3 » 11/02/2014

Service Providers >> ITSP Profile X >> General
STUNEnable: (unchecked)
STUNServer: (blank)

After making this change, please test incoming and outgoing calls and verify you have audio in both directions. Let me know if it works!
Is your router as secure as you think it is? Find out with this simple test: http://toao.net/580
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Re: FreePhoneline- Long delay for outgoing calls

Postby Fongo Support » 11/03/2014

Mango3 wrote:Service Providers >> ITSP Profile X >> General
STUNEnable: (unchecked)
STUNServer: (blank)

After making this change, please test incoming and outgoing calls and verify you have audio in both directions. Let me know if it works!

Hi,

I just made this a sticky since it`s been confirmed working by a lot of customers.

Thanks again!
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Mango3 » 11/04/2014

Sweet! :D
Is your router as secure as you think it is? Find out with this simple test: http://toao.net/580
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby dsm99 » 01/17/2015

I have delay on out going up to 15 seconds router is SPA 122
and some no connection after 15 sec get busy signal on call test to my cell phone
please help
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Fongo Support » 01/17/2015

dsm99 wrote:I have delay on out going up to 15 seconds router is SPA 122
and some no connection after 15 sec get busy signal on call test to my cell phone
please help

Hi,

Please provide your dial plan from the spa122 settings and I will have a look.

Regards,
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby geofongo » 01/20/2015

I am using Linksys SPA 2102 ATA

Local calls go through fine but long distance calls 1xxxxxxxxxx do not - eventually they go to the reorder (fast busy) tone - I tried calls to numbers in Haliburton, ON (1-705-448-xxxx) and Vancouver, BC (1-604-875-xxxx) - both these cities are listed as being served

Dial Plan is (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|98*|[6-7]x*xxxxxxxxxxx.)
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Mango » 01/21/2015

Your dial plan looks fine. Please try dialing 1-604-299-9000 and also 604-299-9000. Let us know what happens with each of those test numbers.
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby geofongo » 01/22/2015

Mango wrote:Your dial plan looks fine. Please try dialing 1-604-299-9000 and also 604-299-9000. Let us know what happens with each of those test numbers.


Thanks Mango. I did this and in each case all I got was silence. No fast busy this time, at least after a minute (I gave up waiting at 60 seconds)
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Mango » 01/22/2015

Please verify that your device is configured exactly as per the official guide, plus the three settings I suggest in the post below the official guide: viewtopic.php?f=15&t=16198

If that doesn't work, let us know what router you are using.
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby geofongo » 01/22/2015

Mango wrote:...plus the three settings ...


Aha - I had missed those - that was the secret to getting it working - worked both with and without the 1 :D :D

Thanks for your help
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Mango » 01/22/2015

You are very welcome. :)
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby daulatsandhi » 10/14/2015

hey i have the same issue, using router cisco/sppa122, and i try to call on my cell and takes about 20-30 seconds any idea what the issue may be? thanks
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Re: [SOLVED]FreePhoneline- Long delay for outgoing calls

Postby Mango » 10/15/2015

Please verify that your device is configured as per the official guide: viewtopic.php?f=15&t=16340
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Can't call Primus VOIP

Postby lmavran » 03/15/2016

Hello, I have had FPL for years and everything has be fine. My parents just got Primus VOIP and i can't call them!! I just get a fast busy when i try. I have tried at home where i use an ATA and I have tried from mu Fongo Phone app. My phone app just goes back to dial pad after i hit Call. They just had their number ported from Bell. They have not had any problems calling or receiving calls.

Any suggestions or answers?
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