no incoming and outgoing calls

[magvet]

please help me my speedtouch 780wl voipmodem router is very well configured and it shows that my freephoneline line is connected and working well (green light) and registred (succesful) but when i try to do a call i have a voice telling me that the passcode is invalid and when i try to call my number its the voicemail responding immediately not after 5 rings as i configured it on freephoneline control panel.where it is showing disconnected.

pls help me

thanks

[Jake]

The green light is probably just showing that you are connected to the sip server, but not necessarily authenticated against it. It will check your username/password when you try and make a call.

I would double check what is in your user and password fields. Make sure your username (your fpl number) starts with the initial 1. Also watch the password as 0Oo1lI can look very similar in the font they use on the SIP Settings page. Copy/paste the password into notepad (or your browsers address bar) and it should be what the characters are.

[magvet]

The green light is probably just showing that you are connected to the sip server, but not necessarily authenticated against it. It will check your username/password when you try and make a call.

I would double check what is in your user and password fields. Make sure your username (your fpl number) starts with the initial 1. Also watch the password as 0Oo1lI can look very similar in the font they use on the SIP Settings page. Copy/paste the password into notepad (or your browsers address bar) and it should be what the characters are.

thanks jake for your reply.
i tried also to connect via fongo application on my desktop and it works for outgoing calls but not for incoming calls.
i tried alsso the app ZOIPER on my smartphone ,it doesn't work on wifi (acanac provider) but it works perfectly (incoming/outgoing) on my cell internet provider (solomobile).
IS THAT MEAN THAT my provider ACANAC is blocking freephoneline ??????

[Mango3]

If you disable the SIP ALG on your router, does that solve the problem?

http://www.3cx.com/blog/docs/disable-si ... n-thomson/

You'll need to reboot your router after making the change.