Invalid account when trying to log in.

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Post Reply
Savario
Active Poster
Posts: 59
Joined: 06/07/2009

Invalid account when trying to log in.

Post by Savario »

When I enter my email and password, I get the message "Invalid account." on the Web site. This is not a problem with the password, because it won't even acknowledge my email as being registered. My account was working prior to Monday.

The account does work, because when I call my assigned FPL number, the follow me service kicks in and forwards the call to another phone number. So the account is working, unfortunately, I can't change any of my settings or dial out using my computer software because I can't log in.
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:

Re: Invalid account when trying to log in.

Post by FONGO_kris »

Please PM me with your FPL number and registered email.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Savario
Active Poster
Posts: 59
Joined: 06/07/2009

Re: Invalid account when trying to log in.

Post by Savario »

Done, thx.
Please let me know when it is fixed.
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:

Re: Invalid account when trying to log in.

Post by FONGO_kris »

Savario,

Your account is fixed now, sorry about that. SQL went down for a bit but it's been restored.

Thanks!
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Savario
Active Poster
Posts: 59
Joined: 06/07/2009

Re: Invalid account when trying to log in.

Post by Savario »

Can't access my account and continue to get "Invalid account" when trying to log on.
Post Reply