voice cuts

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mohnashaat
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Posts: 141
Joined: 08/19/2009
SIP Device Name: Linksys spa-3102
ISP Name: ADSL Acanac
Router: D-Link DIR-615
Smartphone Model: HTC Wildfire S

voice cuts

Post by mohnashaat »

hi, i am using FPL for several years and it was good, recently (last months), when i have a call, the other person often told me that they cannot hear me well (cuts) althougth i increased my internet speed .

Any suggestions ?
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ckkatan
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Posts: 74
Joined: 11/29/2014
SIP Device Name: Cisco
ISP Name: DSL
Router: Linksys

Re: voice cuts

Post by ckkatan »

Do you know which FPL server you are connected to?

I noticed the voice cutting off on FPL1 server starting about last week. I switched to FPL2 and it resolves the issue.

@FPL staff, Is (or was) there an issue with the FPL1 server?
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Fongo Support
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Re: voice cuts

Post by Fongo Support »

ckkatan wrote:Do you know which FPL server you are connected to?

I noticed the voice cutting off on FPL1 server starting about last week. I switched to FPL2 and it resolves the issue.

@FPL staff, Is (or was) there an issue with the FPL1 server?
Hi,

I just checked and I am unable to find any issues with voip.freephoneline.ca

I have switched Billing line to voip.freephoneline.ca and no one in Billing reported any issues while talking to the customers.

Just fyi.

Regards,
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ckkatan
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Posts: 74
Joined: 11/29/2014
SIP Device Name: Cisco
ISP Name: DSL
Router: Linksys

Re: voice cuts

Post by ckkatan »

@FPL Staff,

Thank you for the quick respond. I will switch back to FPL1 later to test again.
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