I tried to login my account today and it's saying "wrong email or password". Tried the "forgot your password" option and got the same message. I haven't used the # in awhile, as it's mostly used for forwarding, but was it actually deleted? I have that number on business cards, please tell me this is just a glitch.
If my account was in fact deleted, you'd think I'd get some kind of warning email that it was being removed? Is there anyway to recover the number?
Account deleted?
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: Account deleted?
As long as your number has not been assigned to some other user, the staff are likely to re-assign it to you. You may wish to add $5 of World Credits or make an outgoing call every monthish so that the number does not expire in the future.
To recover your number,
Open a new account with a new number.
Open a ticket: http://support.fongo.com/anonymous_requests/new . Provide your new number and old number and a brief description of what you want.
If your ticket is closed without investigation, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852
To recover your number,
Open a new account with a new number.
Open a ticket: http://support.fongo.com/anonymous_requests/new . Provide your new number and old number and a brief description of what you want.
If your ticket is closed without investigation, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852
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- Just Passing Thru
- Posts: 12
- Joined: 09/16/2015
- ISP Name: Rogers Cable
- Computer OS: Windows 10
Re: Account deleted?
Dumb as it is, Freephoneline deletes your account after 90 days if you do not make an outgoing call in that time. No warnings! You'd think that a warning email or notice on the desktop app. would be easy to implement, but no. Regardless, if you send $5 on long distance credits, they tell me they won't delete the account.