[Solved] Configuration for Grandstream HT802
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- One Hit Wonder
- Posts: 1
- Joined: 10/02/2017
- SIP Device Name: Grandstream HT802
- Firmware Version: Unknown
- ISP Name: Bell Fibe
- Computer OS: Windows 10
- Router: Bell Home Hub 2000
[Solved] Configuration for Grandstream HT802
Does anyone here have info on configuration for the Grandstream HT802? I'm not sure I have everything set up right.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Configuration for Grandstream HT802
Hi,JamesAlbert7785 wrote:Does anyone here have info on configuration for the Grandstream HT802? I'm not sure I have everything set up right.
If you setup as this example below- should be ok.
http://forum.fongo.com/viewtopic.php?f=15&t=16344
Regards,
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- Just Passing Thru
- Posts: 2
- Joined: 04/07/2020
- SIP Device Name: Grandstream ht802
- Firmware Version: 1.0.11.6
- ISP Name: vidéotron
- Computer OS: windows 10
- Router: ZyXEL EMG2926
Re: Configuration for Grandstream HT802
Hi, I,ve configured my adapter (grandstream ht802) like it is shown in the pdf.
It worked fine until yesterday morning. I can't find what's wrong with the settings. Can someone shed some lights on this issue?
What's weird, is that sometime i'm able to call, other time i can't. I mean i have a tone and i am able to dial my number, it rings for a brief momentt than the line seems occupied. Samething happen to my voicemail. I can't have acces to it. And i'm not able to receive calls anymore. It happen suddenly in the morning. My wife told me that she wasn't able to call anymore.
I've attach a file showing my settings for my first line. it's done like the pdf.
Thank you
It worked fine until yesterday morning. I can't find what's wrong with the settings. Can someone shed some lights on this issue?
What's weird, is that sometime i'm able to call, other time i can't. I mean i have a tone and i am able to dial my number, it rings for a brief momentt than the line seems occupied. Samething happen to my voicemail. I can't have acces to it. And i'm not able to receive calls anymore. It happen suddenly in the morning. My wife told me that she wasn't able to call anymore.
I've attach a file showing my settings for my first line. it's done like the pdf.
Thank you
- Attachments
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- fxs port 1 settings.pdf
- (666.76 KiB) Downloaded 510 times
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Configuration for Grandstream HT802
I would encourage you to use this guide instead, since it's more recent: http://forum.fongo.com/viewtopic.php?f= ... 839#p74000. Obviously, ignore the firmware mentioned in the guide since it doesn't apply to your device.MAB wrote:Hi, I,ve configured my adapter (grandstream ht802) like it is shown in the pdf.
There's an intermittent issue for incoming calls involving voip.freephoneline.ca at the moment: visit http://forum.fongo.com/viewtopic.php?f=8&t=19793. For Primary SIP Server, switch to voip2.freephoneline.ca or voip4.freephoneline.ca:6060It worked fine until yesterday morning. I can't find what's wrong with the settings. Can someone shed some lights on this issue?
What's weird, is that sometime i'm able to call, other time i can't.
Outbound calls should work, regardless of the server used, provided you have "Outgoing Call Without Registration" set to Yes. I know guides indicate that setting should be set to "no", but it doesn't have to be.
Incoming calls require registration. Outgoing calls don't. Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration and incoming calls will not work on it
Login at https://www.freephoneline.ca/showSipSettings to ensure SIP status indicates "connected" and that "SIP User Agent:" is a device you recognize.
Login at https://www.freephoneline.ca/voicemailSettings.Samething happen to my voicemail. I can't have acces to it.
Change "rings before voicemail" to what you want. (I don't think this step is that important).
Click "update". (This is the important step.)
Test again.
There's currently an ongoing issue involving voicemail notifications: https://status.fongo.com/.
I recommend enabling "voicemail to email" at this time to ensure you, at least, receive an email notification: https://support.freephoneline.ca/hc/en- ... o-my-email.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Just Passing Thru
- Posts: 2
- Joined: 04/07/2020
- SIP Device Name: Grandstream ht802
- Firmware Version: 1.0.11.6
- ISP Name: vidéotron
- Computer OS: windows 10
- Router: ZyXEL EMG2926
Re: Configuration for Grandstream HT802
thank you.
very much appreciated
very much appreciated
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Configuration for Grandstream HT802
For reference, the latest firmware for your device can be found here: http://firmware.grandstream.com/Release ... 0.17.5.zip.MAB wrote:thank you.
very much appreciated
http://www.grandstream.com/support/firmware
I will not be held responsible for failed firmware updates
Ensure that SIP REGISTER Contact Header Use is set to WAN Address.
SIP Registration Failure Wait Retry (the first one) needs to be 120 seconds.
SIP Options/Notify Keep Alive Interval should be changed to 20 seconds
Good luck!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.