Can't access voice mail and change greeting

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Can't access voice mail and change greeting

Postby AmisParcGatineau » 03/26/2018

Hi,

I recently registered with Freephoneline. I set it up for use with my office phone via an ObiHai OBI 202 device.

When trying to record a custom greeting I dialed *98, as directed by the Freephoneline.ca FAQ, but all I get is a flat tone.

Also, I just received a call and I was not able to answer with my office phone, so I let it ring, but it never went to voice mail (even though the number of rings before going to voicemail is set to 4), so I tried to disconnect using both the Reject button on the popup and the End Call button in the Freephoneline app, neither worked and it is still ringing (I'm guessing I'll have to restart my computer so I can use my speaker again without hearing it). Any ideas on why it didn't go to voicemail?

I have received voicemail messages in the past while I was waiting for my OBI202 to arrive and I can listen to the recorded messages online.... don't know if this is still the case now given what just happened with the call* not going to voicemail.

*I don't know if this makes a difference, but I got a call from the same number earlier, which I (somewhat ironically) accidentally disconnected because I was typing when the Accept / Reject popup appeared and when I called the number I got a message saying it was a voicemail number.

Any help regarding the voicemail issues would be much appreciated. I will create another topic regarding the fact that incoming calls seem to not be going to my office phone.

Thanks in advance!
AmisParcGatineau
Just Passing Thru
 
Posts: 11
Joined: 03/26/2018
ISP Name: Bell DSL
Computer OS: Windows 7 Professional
Router: Bell Home Hub 1000

Re: Can't access voice mail and change greeting

Postby AmisParcGatineau » 03/26/2018

Solved the part about not being able to access the voicemail from my phone:

I had to log into my OBI202's configuration, go to the Star Code Profiles and change Code 28 (blind transfer) to *99, to free *98 for the voicemail.

And it turns out the continuous ringing doesn't mean the call doesn't go to voicemail, it's just that on my end, in some cases, the sound never stops until I close the app...
AmisParcGatineau
Just Passing Thru
 
Posts: 11
Joined: 03/26/2018
ISP Name: Bell DSL
Computer OS: Windows 7 Professional
Router: Bell Home Hub 1000

Re: Can't access voice mail and change greeting

Postby Liptonbrisk » 03/26/2018

viewtopic.php?f=8&t=19247#p75463

AmisParcGatineau wrote:I had to log into my OBI202's configuration, go to the Star Code Profiles and change Code 28 (blind transfer) to *99, to free *98 for the voicemail.


That's explained on page 32 of the PDF guide: viewtopic.php?f=15&t=18805#p73839.

Other methods of accessing FPL voicemail are found on page 42.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2137
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
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