Erft wrote: Since I made the changes listed above, the "New Message" in the CID, plus the stuttering dialtone are back.
When you log in at
https://www.freephoneline.ca/mailbox, do you see messages (perhaps, faxes)? Don't delete messages from there. I just want to know if you see messages. If you do see messages there that means you have voicemail waiting.
In the past FPL, used to take about 10 to 15 minutes for MWI (Message Waiting Indicator) to trigger after a voicemail had been left and 10 to 15 minutes for MWI to disappear after all voicemails had been deleted. You should only delete, if possible, voicemails by using a telephone (calling to reach FPL's voicemail system). Deleting voicemail from
https://www.freephoneline.ca/mailbox can trigger the problem. Avoid deleting voicemail from the website account portal if you can avoid doing so.
It seems my choices are either to have these problems, or to not receive any calls. As I said in my other post about not being able to get rid of "New Message" in the CID, I thought the problem with the stuttering dialtone and CID display had resolved and all was well. I wasn't yet aware that the tradeoff was that no-one was going to be able to call me.
Again, voip.freephoneline.ca is having intermittent issues for incoming calls. Try voip4.freephoneline.ca:6060 or voip2.freephoneline.ca.
If you trigger the voicemail bug on any server, the problem will persist on that specific proxy server until it's cleared on FPL's end. If you're having the problem described at
viewtopic.php?f=8&t=17194&start=25#p72630, you must submit a ticket and hope someone responds.
Or you can turn off both visual message waiting indicator and message waiting indicator services in your ATA completely and rely on email notifications instead until both the voicemail "degraded performance" status is resolved from
https://status.fongo.com/ and after support staff fixes the voicemail issue on your account (when you submit a ticket, you need to specify the proxy server you witness the voicemail issue on). To disable message waiting indicators completely, log into your ATA. Navigate to Voice-->Line (whichever Line you use for FPL)-->Supplementary Service Subscription. Set VMWI Serv to No, and also set MWI Serv to No. Click "Submit." Voicemail notifications will no longer appear on your telephone, and the stutter tone will no longer exist.
Voicemails had been going to email if I didn't pick up the phone. The only issues were the dialtone and CID. This wasn't triggered by deleting a voicemail, because there was nothing to delete
If voicemails were left at some point, and if they are gone now, they have certainly been deleted at some point.
(Deleting email, however, is not the same as deleting voicemail messages left on FPL's voicemail system; deleting email will not remove voicemail messages.)
but there were 2 voicemails
So voicemails were there. If they are no longer there, they were deleted.
Again, FPL takes 10 to 15 minutes for MWI (Message Waiting Indicator) to trigger after a voicemail had been left and 10 to 15 minutes for MWI to disappear after all voicemails had been deleted. You should only delete, if possible, voicemails by using a telephone (calling to reach FPL's voicemail system). Email notifications are delivered more quickly.
Deleting voicemail from
https://www.freephoneline.ca/mailbox can trigger the problem. Avoid deleting voicemail from the website if you can avoid doing so.
The link you gave regarding server migration was one I'd read before, and it basically directs me to
viewtopic.php?f=15&t=19702#p76878, which says that the required settings are
The only point in my posting the link was to indicate server migration has occurred and that possibly the issue you're encountering with voicemail notification involves the migration.
The point the link is making is that users are advised not to use IP addresses instead of proxy server names. You can use voip4.freephoneline.ca:6060 or voip2.freephoneline.ca
I have made my primary proxy voip2, and my secondary proxy voip4. Is this correct?
No. FPL does not support secondary, simultaneous registration (of the same FPL account on the same ATA. Only one registration per FPL account is allowed at any time).
For example, the feature X_SecondaryRegistration in Obihai devices will not work with FPL, but it does with other service providers.
Follow the PDF guide listed here:
viewtopic.php?f=15&t=16206#p64088. Refer to page 4.
And when you say ":6060 for now", do you mean port 6060 instead of 5060?
UDP port 6060 is only used for voip4.freephoneline.ca. You enter "voip4.freephoneline.ca:6060" (without quotation marks) in the proxy field in your ATA.
You do not have to specify a UDP registration port when changing the proxy field to voip2.freephoneline.ca because the default is 5060, which both voip.freephoneline.ca and voip2.freephoneline.ca use.
By the way, voip4.freephoneline.ca:6060 can be used by anyone and not only Rogers ISP customers.