I've received the same automated message in the past. At the very least, I think someone read the ticket. Sometimes, I think, a user may get lucky and receive a response.albeause wrote:Hi !
I submit a ticket and provided syslogs and a few days later they close the ticket without any comment. I replied that the issue was still present, The next day i got an automated email message:
"We have received your Freephoneline support request.
Please note that we do not provide free support for Freephoneline, but there is an active community that provides support to fellow Freephoneline users for all matters from the desktop app to configuring your own ATA with the VoIP unlock key. You can check it out by visiting http://fongo.help/fpl
We do have pay-per-incident support for Freephoneline, find out more by visiting http://fongo.help/fplppi
If you would like our supported home phone please visit http://www.fongo.com/home-phone or call 1-855-553-6646 x 309 to talk to a sales representative."
In this case, I guess, the issue doesn't seem important enough.
I don't think your equipment is too old. Unofficially, FPL stopped supporting *67 due to potential abuse (although *67 seems to be supported for Fongo Home Phone users now).I prefer to spend the money to a more recent ATA (spa2102 seems not supported) and as per the tests you did, you were unable to reproduce, it could be that my equipment is too old.
It's possible all Linksys/Cisco ATAs, even new models, have the same issue with the call dropping after 15 minutes when using *67 (I haven't received enough feedback) after server migration.
Anyway, I'm sorry things didn't work out. I tried to help. Take care.