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Can not receive a call from my freephoneline after porting

PostPosted: 06/27/2020
by Yiwen
Bonjour, depuis que j'ai transféré mon numéro de cellulaire de Rogers vers Pubic mobile, je n'arrive plus à joindre mon cellulaire avec mon téléphone freephoneline. Tous les appels entrants de cellulaires ou de lignes fixes sont fonctionnels sur mon cellulaire. Merci pour votre aide.

Can not receive a call from my freephoneline after porting

PostPosted: 06/27/2020
by Yiwen
Hi,
I just transferred my cell from Rogers to Public Mobile.

I can call from Public Mobile to my home phone wich is freephoneline.

But when I call from my freephoneline to Public Mobile, my cell phone under Public Mobile never

rings.

Other numbers can call my Public Mobile with no problem.

Any idea

Thank you

Re: Can not receive a call from my freephoneline

PostPosted: 06/28/2020
by Liptonbrisk
When porting takes place, routing updates need to occur. Some carriers take awhile to fully update routes, and random issues, such as what you witnessed, can occur.

Porting notifications go to NPAC (Number Portability Administration Centre) and once activated, the porting changes get broadcasted to CLECs (Competitive Local Exchange Carrier, such as Fibernetics), or, at least, that's my understanding. The updates are supposed to happen automatically, but for whatever reason, Fibernetics' (parent company of Freephoneline) interval for updates seems to be a bit slower than with some other companies. I find these types of issues typically resolve within 24 to 48 hrs.

If the issue isn't resolved by Tuesday, submit a ticket: https://support.fongo.com/hc/en-us/requests/new.