no incoming calls outgoing okay...intermittent

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no incoming calls outgoing okay...intermittent

Postby dano » 09/05/2020

I am not receiving calls today and it appears to be intermittent....
I was also told a week or two ago I had a problem with calls going immediately to VM...
Is anyone else having a problem....?
thx
dano
Just Passing Thru
 
Posts: 7
Joined: 09/12/2016
SIP Device Name: Grandstream HT702
Firmware Version: 1.0.8.2
ISP Name: Nexicom wireless
Computer OS: XP
Router: Netgea WNR3500Lv2 tomato1.28

Re: no incoming calls outgoing okay...intermittent

Postby Liptonbrisk » 09/05/2020

Yes, a lot of people are. I'm not one of them, so it would be better for you to submit a ticket.

Try switching proxy server to "voip4.freephoneline.ca:6060" without the quotation marks.

Before submitting a ticket, check your ATA settings against these: viewtopic.php?f=8&t=19934&start=50#p77947.

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Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket if you're positive the issue isn't on your end: https://support.fongo.com/hc/en-us/requests/new.

For ongoing, unresolved issues that can’t be fixed with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a week to respond to support request tickets first, at least, unless they've been closed
There's a delay in ticket responses due to COVID-19.

Other places to look for info include https://status.fongo.com/ (I don't see anything interesting yet) and https://twitter.com/Fongo_Mobile/with_replies (again, I don't see anything related).

Fongo's service phone number is 647-847-1355. I'm skeptical that anyone is answering calls though, and they don't work on weekends.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2764
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: no incoming calls outgoing okay...intermittent

Postby dano » 09/05/2020

Okay thanks, I will check that out....
I already had this written below just as you responded, but I will still add it....

I looked at my router since I made some changes on QOS 4 days ago, so I changed one of the setting back....and it is working now....
but I did have a problem a few weeks ago,so maybe more to it..the intermittent thing....

thanks...
dano
Just Passing Thru
 
Posts: 7
Joined: 09/12/2016
SIP Device Name: Grandstream HT702
Firmware Version: 1.0.8.2
ISP Name: Nexicom wireless
Computer OS: XP
Router: Netgea WNR3500Lv2 tomato1.28

Re: no incoming calls outgoing okay...intermittent

Postby Liptonbrisk » 09/05/2020

Setting up QoS for your ATA is a good idea, regardless.

But there is an intermittent issue going on involving voip.freephoneline.ca since Sept. 3rd, so chances are whatever outcome occurs from the changes you're making is coincidental.

I'd like to emphasize that because the problem isn't occurring to me (for some unknown reason) my sending in a ticket probably carries less weight than tickets from those who are experiencing this issue themselves.

You may find that your ticket becomes closed automatically, but I figure at some point, with more tickets being sent, someone will hopefully listen.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2764
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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