I get dial tone,
dial the number
all I get is BEEP! BEEP! BEEP!
(tried several numbers)
unplugged the VOIP modem, (and ethernet cord)
plugged it back in, let it reset, same thing.
any suggestions?
M3231 wrote:it started working yesterday after being unoperational for a few days so it can only conclude it is something on your end
when we do make a call
the call would likely get cut off and Id still get charged
M3231 wrote:Freephoneline howver to log into my account I must go though fongo, so I don't see how they are distinctively different.
the "free phone" is now working but cuts out after 10 minutes. is there some setting for this?
the "softphone" has never worked. Is there a link to re-download that? maybe something is corrupt?
M3231 wrote:
My VOIP is CISCO SPA122 ATA
modem is from Rogers Hitron
Model CODA 4582U
SIP ALG was under "Gateway Function" and it was disabled
canot bridge the modem. says it will cut off our wifi.
nobody shares the account
Liptonbrisk wrote:M3231 wrote:
My VOIP is CISCO SPA122 ATA
By the way, the WAN to LAN throughput for the router in the SPA122 is limited to 20 Mbps, so it's not worth trying to use the SPA122 as a router for other devices on your local area network (LAN). It's too slow.
Please follow the steps listed, step by step:
1) Ensure that you've not accidentally enabled Caller ID block on your ATA. Dial *68 to remove caller ID blocking on all outbound calls.
Don't use "Anonymous" for display name in your ATA. Don't use or accidentally dial *67.
Login to your ATA. Navigate to Voice-->Line (whichever one you're using for FPL)-->Supplementary Service Subscription-->Block CID Serv: change to no, and click "submit".
For some reason, people have had calls drop or simply not work with that setting enabled.
Block CID Serv set to yes tries to make caller ID on all of your outgoing calls appear as unknown or anonymous to the recipient. And that setting no longer works properly with Freephoneline and causes problems with outgoing calls when it is enabled.
Should you still experience call drops after following these steps, the next time the problem occurs, log in at https://www.freephoneline.ca/callLogs. Select the current month. Look at the call you made, and check the "Disconnect reason" listed. Also, it might help to know if you're calling a regular landline, mobility number, or another VoIP number. In other words, does the problem happen with all calls or only with certain numbers?
2) Login to your ATA. Specify a high random SIP port in your ATA between 30000 and 60000.
Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000.
Do not use the same random SIP port for any other Line. Always choose a different random local SIP port for each Line you're using.
Using a high random SIP port may help to bypass SIP ALG, and it also helps to avoid SIP Scanners (or hackers).
Also, changing local SIP port will reset a potentially corrupted NAT association that developed between your router and ATA.
Click submit.
3) In the ATA, navigate to Voice-->SIP-->NAT Support Parameters, and make sure that the following settings are enabled:
a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes
d) NAT Keep Alive Interval--> 20 seconds
d) click "Save Settings" button
This helps to ensure the RTP audio stream is being sent to your WAN IP as opposed to your LAN IP.
4. Navigate to Voice-->Line (whichever you use for FPL)-->NAT settings
a) NAT Mapping Enable should be yes
b) NAT Keep Alive Enable should be yes
c) NAT Keep Alive Msg should be $NOTIFY
d) click "Save Settings" button if changes were made
5) In your ATA, navigate to Voice-->Line-->Proxy and Registration-->Register Expires needs to be 3600 seconds (it probably already is set to 3600)
6) Navigate to Voice-->SIP-->SIP Timer Values (sec)
Reg Retry Intvl should be 120 seconds
Click "Save Settings" button if changes were made
Many older guides for FPL don't include this setting.
7) Proper device reboot order is always modem (wait for it to be fully up before turning on your)-->router (ensure Wi-Fi SSIDs are populated first on your devices)-->ATA (wait for router to be fully up and running before turning on ATA). That's always proper device reboot order. You don't have a separate router, but if you eventually get one, you know what to do.
a) You might also want to give "voip4.freephonline.ca:6060" (without the quotation marks) a shot in your ATA if problems persist. Remember 6060 is the proxy server port--and not the (local) sip port listed under SIP Settings in the ATA. In your ATA, you would navigate to Voice-->Line-->Proxy and Registration-->Proxy (use "voip4.freephonline.ca:6060" without the quotation marks).modem is from Rogers Hitron
Model CODA 4582U
Okay, that is a modem/router combo or gateway. It's not just a modem; it also has a router built into it.
The modem portion of the device does not cause problems with FPL. But the router portion can.
SIP ALG is a router feature. It can cause problems. Ensure it's disabled:
Open a web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.
Contact your ISP if need be.SIP ALG was under "Gateway Function" and it was disabled
Okay, great.canot bridge the modem. says it will cut off our wifi.
I only meant for people to enable bridge mode if they're using their own router (other than the one given to them by their ISP). For example, Asus RT-AX88U is a consumer router.
Enabling bridge mode doesn't apply to you here.
And, unfortunately, the Hitron 4582 doesn't have a QoS feature (refer to #3 below).nobody shares the account
My only point is that if you use Freephoneline's desktop app simultaneously while your ATA is on and while using the same FPL account, you can expect issues, in particular, with incoming calls.
jbilodea wrote:Hello, I just want to tell you THANK YOU for your great help. I was having this problem of disconnection @15 minutes for months. I did all the changes you gave us and now it works without disconnection. Thank you for the help you give to everybody. You are great !
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