Hi,
No setting has been changed on the ATA or router and everything was working fine since about 1yr.
When I make a call, it said "This account is not valid", it don't seems to be a problem with my ATA because my softphone is configured to test the line and is giving the same message.
When I receive a call, it's not ringing on my phone and on the other it's ringing 4-5 times until it says the same message "This account number is not valid".
I'm in Quebec, Canada
Thanks,
Kevin
This account is not valid
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Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: This account is not valid
You'll need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Choose "my account inquiry" for the final issue type. Moderators here won't be able to help you.
Also visit https://support.freephoneline.ca/hc/en- ... t-deleted-.
If your SIP username (refers to the SIP User ID in the ATA) is incorrect in the ATA, you'll hear, "This account number is not valid", provided no FPL account with that username exists.
So if nothing changed in your ATA, that message suggests the FPL account doesn't exist.
Your SIP username is found after logging in at https://www.freephoneline.ca/showSipSettings.
SIP username starts with 1.
Also visit https://support.freephoneline.ca/hc/en- ... t-deleted-.
If your SIP username (refers to the SIP User ID in the ATA) is incorrect in the ATA, you'll hear, "This account number is not valid", provided no FPL account with that username exists.
So if nothing changed in your ATA, that message suggests the FPL account doesn't exist.
Your SIP username is found after logging in at https://www.freephoneline.ca/showSipSettings.
SIP username starts with 1.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.