[Resolved]you reached the limit for simultaneous calls

[Liptonbrisk]

By coincidence, I just hit the 3 hour mark. And my phone seems to be working again. I dialled out from my FPL line 3-4 times (to my cell phone as a test) and it worked each time. Tried dialing in, and it worked fine too. Also, when I call my FPL number, it is now going to voicemail again.

So at least for now, I seem to be back online. Will post an update if it goes down again.

As always, thanks for the help.

It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier is involved in the problem. Thank you

[Danp]

Hi looks like same here cannot dial out, it says that I've reached the limit for the number of simultaneous calls. Cannot receive calls either, and I've tried the app as well.

I've also tried to forward incoming calls to another number with follow me, doesn't work either.

I've sent a ticket with the last calls made and to which carrier (Fido in my case)

[jarfgames]

By coincidence, I just hit the 3 hour mark. And my phone seems to be working again. I dialled out from my FPL line 3-4 times (to my cell phone as a test) and it worked each time. Tried dialing in, and it worked fine too. Also, when I call my FPL number, it is now going to voicemail again.

So at least for now, I seem to be back online. Will post an update if it goes down again.

As always, thanks for the help.

It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier is involved in the problem. Thank you

Yes, I will do so when they respond back to me.

[Liptonbrisk]

I just started receiving this message this afternoon after rebooting my ATA. My FPL account shows that I am registered, even when the ATA is unplugged!

Well, the registration interval with FPL is 1 hour or 3600 seconds, so the registration status doesn't get updated quickly.

[Liptonbrisk]

Hi looks like same here cannot dial out, it says that I've reached the limit for the number of simultaneous calls. Cannot receive calls either, and I've tried the app as well.

I've also tried to forward incoming calls to another number with follow me, doesn't work either.

Freephoneline has a 2 channel limit per account. Two calls haven't disconnected because BYE hasn't been received properly somewhere along the path.
Call duration limit is 3 hours with Freephoneline. So, within 3 hours, your service will work again.


For those experiencing problems, submit a ticket if the problem persists, especially tomorrow: https://support.fongo.com/hc/en-us/requests/new
Make sure you provide your account phone numbers.

Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if you happen to know the carrier on the other end of the call.
It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier is involved in the problem. Thank you

[Danp]

Thanks. And yes I've provided the number and carrier that we dialed... FIDO.

[jarfgames]

Thanks. And yes I've provided the number and carrier that we dialed... FIDO.

Interesting... the last number I dialled right before the issue started was a landline (local car dealership).

[Liptonbrisk]

Okay, so Rogers...

Please respond to your existing tickets, and let them know. Thanks

--

Freephoneline has a 2 channel limit per account. Two calls haven't disconnected because BYE hasn't been received properly somewhere along the path.
Call duration limit is 3 hours with Freephoneline. So, within 3 hours, your service will work again.


For those experiencing problems, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Make sure you provide your account phone numbers.

Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if you happen to know the carrier on the other end of the call.
It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier (Rogers, for example) is involved in the problem. Thank you

[newbie12]

fongo status says everything is operational, but i maintain 3 obi200s (for me and relatives) and all stopped working entirely with FPL for both incoming and outgoing.
usually if there's a problem with my obi, the follow me feature can forward calls to my cell phone, but that's not ringing the cell phone either today.

calling a fpl numebr says users is not available.
trying to make outoing call using FPL says "you've reached your limit for the number of simultaneous calls"

pretty sure it's a problem on fongo's end system wide, can anyone confirm if there also having trouble?

[M3231]

I don't make or reve very many calls on Freephoneline in the first place. Usually using my cell phone but when I use FFL it cuts out after 10 minutes and NOW I get this message;
"you've reached the limit for simultaneous calls" and NO call can be made!

[jarfgames]

Fongo support e-mailed me back this morning:

"Hi. We apologize, there is currently an outage. Thank you for your patience."

My phone has been working fine since yesterday afternoon, so perhaps it's resolved now.

[ylsf]

So my mom was having this issue with her phone today (too many simultaneous calls). I thought it was related to her ATA so I tried changing the server, tried rebooting devices, tried rebooting the phones, etc.

On the call log screen at the Freephone website it says the last called was 9:30am this morning so it is beyond 3 hours and the phone still does not work. Can not receive incoming calls and can not make outgoing calls. I will submit a ticket if it helps to narrow down the issue.

I personally also have a freephone line account and mine has been working fine.

[GenChick]

Facing the same problem!
SIP Status: Connected
My service doesn't work, device is shown as not registered. When called in, get message "The user you trying to reach is unavailable". When called out, get message "You reached the limit for the number of simultaneous calls". The last number I dialed before problem started is with Koodo, but the number is not got registered in Call Logs.
Submitted ticket and received a message "we do not provide free support for Freephoneline", so... waiting to reach 3 hour mark to see if this problem gets resolved or not.

[Liptonbrisk]

Fongo support e-mailed me back this morning:

"Hi. We apologize, there is currently an outage. Thank you for your patience."

My phone has been working fine since yesterday afternoon, so perhaps it's resolved now.

It's not fixed yet. They're just acknowledging the problem.

[Liptonbrisk]

Facing the same problem!
SIP Status: Connected
My service doesn't work, device is shown as not registered.

"Connected" means registered.

Submitted ticket and received a message "we do not provide free support for Freephoneline"

That's an automated message. Until you receive an email stating that your ticket is closed, your ticket is open, and you can also reply to the automated message you received to add more information to your ticket if you wish.

[Liptonbrisk]

Freephoneline has a 2 channel limit per account. Two calls haven't disconnected because BYE hasn't been processed properly somewhere along the path.
Call duration limit is 3 hours with Freephoneline. So, within 3 hours, your service will work again. The problem will repeat when there are two active calls on your account that have
not been disconnected properly. This is not an issue on your end.


For those experiencing problems, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Make sure you provide your account phone numbers.

Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if you happen to know the carrier on the other end of the call.
It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier (Rogers, for example) is involved in the problem. Thank you

[julienvf]

Had 2 customers I set up with Freephoneline VOIP call me today with the same issue. Call log shows downtime from around 11:15 am to 2:30 pm.

[Liptonbrisk]

Had 2 customers I set up with Freephoneline VOIP call me today with the same issue. Call log shows downtime from around 11:15 am to 2:30 pm.

The problem will occur whenever two calls on any FPL account don’t process BYE properly at an endpoint, and it will continue to happen until Fongo’s vendor resolves the issue. The carrier involved appears to be Rogers (Fido, Chatr). Calls involving Rogers numbers may cause the problem. So far no one has reported another carrier.

Freephoneline has a 2 channel limit per account. Two calls haven't disconnected because BYE hasn't been processed properly somewhere along the path.
Call duration limit is 3 hours with Freephoneline. So, within 3 hours, your service will work again. The problem will repeat when there are two active calls on your account that have
not been disconnected properly. This is not an issue on your end.


For those experiencing problems, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Make sure you provide your account phone numbers.

Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if you happen to know the carrier on the other end of the call.
It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier (Rogers, for example) is involved in the problem. Thank you

[tigerlaosu]

I started having issues with my Freephoneline.ca phone since Friday afternoon. First, when calling out, there was a message saying "the limit of simultaneous calls have been reached," then it hung up. Second, the incoming calls went straight to voice mail and can't receive any incoming calls.

After a hour or two, the first problem went away, and I could call out now, but the second problem with incoming calls still persisted until today (Sunday). I tried switching to voip2.freephoneline.ca or voip4.freephoneline.ca:6060 (as suggested in previous posts), but nothing helped.

Also, did all the turning-off and turning-on sequence with modem, wifi router, and ATA, but nothing helped - still no incoming calls.

Please help.

Thanks.
Tigerlaosu

[Liptonbrisk]

The thread you originally posted in is unrelated, and the issue in that thread has been resolved. The problem involving Rogers with FPL can affect both incoming and outgoing calls. Each incoming or outgoing call represents one channel.
If you have a single active call on your account or one channel in use, you can still make an outgoing call.

However, if you have a single active call on your account that can't be cleared because BYE isn't being processed and if you are no longer present on that call, I'm doubtful that another incoming call will make your phone ring, unfortunately. The incoming call, which is the second channel being used in that case, would eventually go to FPL's voicemail system. If I'm correct, you must wait for all calls to disconnect before incoming calls work again. I don't want to test with Rogers, Fido, or Chatr calls because I don't want my FPL accounts clogged with this unprocessed BYE problem.

Until the BYE issue is resolved, I see no point in troubleshooting. However, one thing you can check for incoming calls is to see whether you've accidentally enabled Do Not Disturb in your ATA.

If the problem persists after Fongo announces the issue is resolved, then provide the brand and model modem, router, and ATA being used.

[Liptonbrisk]

Freephoneline has a 2 channel limit per account. Two calls haven't disconnected because BYE hasn't been processed properly somewhere along the path.
Call duration limit is 3 hours with Freephoneline. So, within 3 hours, your service will work again. The problem will repeat when there are two active calls on your account that have
not been disconnected properly. This is not an issue on your end.


For those experiencing problems, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Make sure you provide your account phone numbers.

Also, provide the phone numbers of the people who've contacted you recently before the problem started, and it may also help if you happen to know the carrier on the other end of the call.
It might be a good idea to let Fongo Support know what numbers are likely culprits so that they can try to narrow down which carrier (Rogers, for example) is involved in the problem. Thank you

[newbie12]

glad it wasn't a problem on my end.
But why didn't https://status.fongo.com/ show the problem - it says everything is operational with no incidents reported in the past couple of weeks?

[Liptonbrisk]

glad it wasn't a problem on my end.
But why didn't https://status.fongo.com/ show the problem - it says everything is operational with no incidents reported in the past couple of weeks?

Not updated as frequently since the pandemic

[Liptonbrisk]

Is this problem with Rogers carrier calls still ongoing? I don't want to test. Did anyone receive any further update to their ticket?

[Liptonbrisk]

https://twitter.com/Fongo_Mobile/status ... 0344271874

I wish there were some further news.