[Resolved] No Incoming Calls - on voip.freephoneline.ca

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Scheduled Maintenance Jan.18 and 19, 2021

Postby Liptonbrisk » 01/16/2021

Scheduled Maintenance

1. Scheduled - Temporary Downtime for Fongo Mobile, Fongo Home Phone, and FreePhoneLineScheduled for Jan 18, 00:00 - Jan 18, 06:00 (EST)
Scheduled - System Maintenance/Upgrade: Users may experience downtime (not able to make/receive calls & voicemails) for 10-20 minutes during the window of time specified. No action is required by users.

2. Scheduled - Temporary Downtime for Fongo Mobile, Fongo Home Phone, and FreePhoneLineScheduled for Jan 19, 00:00 - Jan 19, 06:00 (EST)
Scheduled - 2nd System Maintenance/Upgrade: Users may experience downtime (not able to make/receive calls & voicemails) for 1-2 hours during the window of time specified. No action is required by users.


https://status.fongo.com/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Scheduled Maintenance Jan.18 and 19, 2021

Postby mh1983 » 01/18/2021

Thanks for the heads-up! Stay safe, everyone.
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incoming calls goe to voicemail

Postby hanke » 01/18/2021

I realize there was a system maintenance this morning but as of 11AM this morning incoming calls go to DIRECTLY to voicemail using the server " voip.freephoneline.ca " . I rebooted the ATA and result was the same, no incoming calls. Outgoing calls works fine.

I changed the server port to " voip2.freephoneline.ca " and incoming calls now work fine and well as of course outgoing which always worked.

I have submitted a ticket to support advising them of my findings.

Thought I would make a post in case anyone else is experiencing issues. Another account (daughters) also goes directly to voicemail. So I suspect I am not the only one having problems then.
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[Resolved] No Incoming Calls - on voip.freephoneline.ca

Postby k2103 » 01/18/2021

Same problem, same solution, it works.
Thank you so much.
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Re: No Incoming Calls - 18 January 2021

Postby cantoron » 01/18/2021

You saved my day. Thx.
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Re: Scheduled Maintenance Jan.18 and 19, 2021

Postby sgobiraj » 01/18/2021

Can't receive inbound calls since maintenance window. It was working fine last night. I've rebooted the box and I am able to make outbound calls.
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Re: Scheduled Maintenance Jan.18 and 19, 2021

Postby emporium » 01/18/2021

Same here.. Outbound calls are fine. Inbound go straight to voicemail Just rebooted ATA and no difference.

EDIT: As mentioned in another thread, "I changed the server port to " voip2.freephoneline.ca " and incoming calls now work fine...."

For now it is working using voip2
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Re: No Incoming Calls - 18 January 2021

Postby curt » 01/18/2021

hanke wrote:I changed the server port to " voip2.freephoneline.ca " and incoming calls now work fine and well as of course outgoing which always worked.


How did you make the change?
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Re: No Incoming Calls - 18 January 2021

Postby emporium » 01/18/2021

Same here.. Same solution. Thnx.. Keep forgetting to try one of the other servers when this stuff happens.
Much appreciated.
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Re: No Incoming Calls - 18 January 2021

Postby emporium » 01/18/2021

curt wrote:
hanke wrote:I changed the server port to " voip2.freephoneline.ca " and incoming calls now work fine and well as of course outgoing which always worked.


How did you make the change?


Depends on your ATA. It would be in your ATA configuration.
If you have an Obi device however, and you configured it through their portal, you would need to change it from their portal instead since it pushes config from portal instead.
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Re: Scheduled Maintenance Jan.18 and 19, 2021

Postby Liptonbrisk » 01/18/2021

I was registered on voip4.freephonline.ca:6060 all week, so I didn't notice.

I was able to reproduce the issue.
I reached out.

voip.freephoneline.ca server has been rebooted, and it's working now.

If it doesn't work for you, change local SIP Port or X_UserAgentPort in your non-Grandstream ATA or IP Phone to a random number between 30000 and 60000.
Save. Then power cycle your device.


Problem is resolved.

There's another planned maintenance scheduled later.

Scheduled - Temporary Downtime for Fongo Mobile, Fongo Home Phone, and FreePhoneLine Scheduled for Jan 19, 00:00 - Jan 19, 06:00 (EST)
Scheduled - 2nd System Maintenance/Upgrade: Users may experience downtime (not able to make/receive calls & voicemails) for 1-2 hours during the window of time specified. No action is required by users.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby hanke » 01/18/2021

Upon reading that it was resolved I have changed my ATA back to the " voip.freephoneline.ca " server. All is working fine again.

Thanks for the information Liptonbrisk.
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby Liptonbrisk » 01/18/2021

You're welcome, but there's another scheduled update to watch out for.

Scheduled - Temporary Downtime for Fongo Mobile, Fongo Home Phone, and FreePhoneLine Scheduled for Jan 19, 00:00 - Jan 19, 06:00 (EST)
Scheduled - 2nd System Maintenance/Upgrade: Users may experience downtime (not able to make/receive calls & voicemails) for 1-2 hours during the window of time specified. No action is required by users.

https://status.fongo.com/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby JPD » 01/19/2021

Hello gents, got the same problem here (no incoming calls), AND since yesterday afternoon I get weird calls from impossible numbers like 8950, 910000005642, 9720000005642. I also got one around 3AM, disconnected the phone for reasons (sleep, anyone ?), then reconnected the phone this morning. I disconnected and reconnected the power in my Obihai device to reset it, but every 10-15 mins I still get those weird calls, no sound, different ring tone than usual. Should I switch to voip2.freephoneline.ca too ?
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby Liptonbrisk » 01/19/2021

Something weird happened upon trying to move a post out of this thread and then attempting to merge another thread into this one. Hanke's original post disappeared. My apologies.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby Liptonbrisk » 01/19/2021

I'm suddenly seeing the same issue again on voip.freephoneline.ca.
I'm doing some more testing before I reach out
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Postby Liptonbrisk » 01/19/2021

Liptonbrisk wrote:I'm suddenly seeing the same issue again on voip.freephoneline.ca.
I'm doing some more testing before I reach out



voip4.freephoneline.ca:6060 works
voip2.freephoneline.ca works
voip.freephoneline.ca does not work at the moment for incoming calls

Contacting someone...
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: No Incoming Calls - on voip.freephoneline.ca

Postby Liptonbrisk » 01/19/2021

I reached out again.
After server reboot, voip.freephoneline.ca works again for incoming calls. I'm uncertain what the cause is.

If it doesn't work for you, change local SIP Port or X_UserAgentPort in your non-Grandstream ATA or IP Phone to a random number between 30000 and 60000.
Save. Then power cycle your device.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] No Incoming Calls - on voip.freephoneline.ca

Postby mderks » 01/19/2021

Thanks for posting , same problem here no incoming calls, Changed my pap2t to voip2.freephoneline.ca , problem solved thanks everyone
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Re: [Resolved] No Incoming Calls - on voip.freephoneline.ca

Postby Liptonbrisk » 01/20/2021

mderks wrote:Thanks for posting , same problem here no incoming calls, Changed my pap2t to voip2.freephoneline.ca , problem solved thanks everyone


There's no issue with voip.freephoneline.ca at this moment, and there wasn't one at the time you posted.

If switching servers worked, the most likely causes include

A. NAT association between your router and ATA becoming corrupted, or

(Solution a. In your PAP2T, Navigate to Line-->SIP settings, change SIP Port to a random number between 30000 and 60000. If that works, your router caused the problem.)


B. being temporarily IP banned for making too many registration attempts within a short interval

(Solution b. Change proxy server, and ensure your failed registration retry interval in your ATA is 120 seconds.
Navigate to Voice-->SIP-->SIP Timer Values
Reg Retry Intvl should be 120 seconds.
Register Expires in your ATA also needs to be 3600, but it probably is.)

Thread closed.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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