10-15 Seconds Delay to Establish Audio Connection
Posted: 06/07/2021
Monday June 7, 2021.
The Problem:
Freephoneline (FPL) desktop application version 3.2.7.0.
At the call destination residence after picking up the landline telephone receiver, there is a delay of approximately 10-15 seconds before the sound of voice (receiver and caller) is established. The time is visible on the FPL call duration timer.
The Setup:
The Freephoneline (FPL) desktop application is installed on two separate laptops, my old Toshiba with Windows 7 (F-Secure antivirus) and my new Dell with Windows 10 Update 21H1 (McAfee LiveSafe antivirus). A headset is alternately connected to the laptop to listen and speak. I’m using wireless through a D-Link DIR657 HD Media Router 1000 and both laptops have the same VPN connected to the Internet using Open VPN (UDP) protocol.
The Test:
I login to my FPL account and the desktop application displays the keypad to dial the telephone number. The long-distance number I dial, prefixed by the digit “1”, is my brother’s landline telephone in Ontario, Canada. I click on the “Call” button. I hear the FPL ringing chime in the headset and I wait for the sound of my brother’s voice to say “hello”.
Scenario 1 with laptop Windows 7:
Using the FPL on my Toshiba laptop with Windows 7, as soon as my brother hears his landline ringing, he lifts up the receiver and I immediately hear him say hello and he can hear my voice. The audio connection is established immediately and the FPL operates fine without any problems.
Scenario 2: with laptop Windows 10
Using the FPL on my Dell laptop with Windows 10 Update 21H1, after clicking on the FPL “Call” button, I hear the FPL ringing chime. Then it stops and I hear weird crackling noises of “glep, glep, glep and then no sound at all, just dead silence. Ultimately, my brother does confirm that his landline does ring and he does pick up the receiver but he cannot hear anything. I cannot hear him repeatedly saying hello, hello, hello and he can’t hear my voice saying are you there. There is dead silence on the line. There is no immediate audio connection established. Then after a delay of approximately 10-15 seconds, the audio connection is finally established and we can hear each other’s voices.
The Question:
Why does FPL work fine on the Toshiba laptop with Windows 7 but it doesn’t work properly on the Dell laptop with Windows 10?
What To Do:
It goes without saying that anybody picking up the receiver and only hearing dead silence is going to hang up in less than 10 seconds and so an audio connection would never be established.
I un-installed the FPL application, restarted my laptop and then re-installed the FPL application but the problem still exists.
I contacted Fongo using facebook messenger but without any success to fix the problem.
I contacted McAfee technical support and the agent suggested turning off the Firewall. I turned it off but the problem stills exists.
I un-installed the McAfee LifeSafe antivirus but the problem still exists.
I’m not comfortable changing settings on my new Dell laptop that I’m unfamiliar with out of fear of making things worse.
I see so many topics and wonder if my FPL problem has already been discussed and resolved. I tried using keywords to do a search but without any success in finding my problem.
I'm a newbie here and not proficient setting up laptop and Internet stuff.
If anybody can help me out, I’d really appreciate it.
Thank you.
regards,
Doug
The Problem:
Freephoneline (FPL) desktop application version 3.2.7.0.
At the call destination residence after picking up the landline telephone receiver, there is a delay of approximately 10-15 seconds before the sound of voice (receiver and caller) is established. The time is visible on the FPL call duration timer.
The Setup:
The Freephoneline (FPL) desktop application is installed on two separate laptops, my old Toshiba with Windows 7 (F-Secure antivirus) and my new Dell with Windows 10 Update 21H1 (McAfee LiveSafe antivirus). A headset is alternately connected to the laptop to listen and speak. I’m using wireless through a D-Link DIR657 HD Media Router 1000 and both laptops have the same VPN connected to the Internet using Open VPN (UDP) protocol.
The Test:
I login to my FPL account and the desktop application displays the keypad to dial the telephone number. The long-distance number I dial, prefixed by the digit “1”, is my brother’s landline telephone in Ontario, Canada. I click on the “Call” button. I hear the FPL ringing chime in the headset and I wait for the sound of my brother’s voice to say “hello”.
Scenario 1 with laptop Windows 7:
Using the FPL on my Toshiba laptop with Windows 7, as soon as my brother hears his landline ringing, he lifts up the receiver and I immediately hear him say hello and he can hear my voice. The audio connection is established immediately and the FPL operates fine without any problems.
Scenario 2: with laptop Windows 10
Using the FPL on my Dell laptop with Windows 10 Update 21H1, after clicking on the FPL “Call” button, I hear the FPL ringing chime. Then it stops and I hear weird crackling noises of “glep, glep, glep and then no sound at all, just dead silence. Ultimately, my brother does confirm that his landline does ring and he does pick up the receiver but he cannot hear anything. I cannot hear him repeatedly saying hello, hello, hello and he can’t hear my voice saying are you there. There is dead silence on the line. There is no immediate audio connection established. Then after a delay of approximately 10-15 seconds, the audio connection is finally established and we can hear each other’s voices.
The Question:
Why does FPL work fine on the Toshiba laptop with Windows 7 but it doesn’t work properly on the Dell laptop with Windows 10?
What To Do:
It goes without saying that anybody picking up the receiver and only hearing dead silence is going to hang up in less than 10 seconds and so an audio connection would never be established.
I un-installed the FPL application, restarted my laptop and then re-installed the FPL application but the problem still exists.
I contacted Fongo using facebook messenger but without any success to fix the problem.
I contacted McAfee technical support and the agent suggested turning off the Firewall. I turned it off but the problem stills exists.
I un-installed the McAfee LifeSafe antivirus but the problem still exists.
I’m not comfortable changing settings on my new Dell laptop that I’m unfamiliar with out of fear of making things worse.
I see so many topics and wonder if my FPL problem has already been discussed and resolved. I tried using keywords to do a search but without any success in finding my problem.
I'm a newbie here and not proficient setting up laptop and Internet stuff.
If anybody can help me out, I’d really appreciate it.
Thank you.
regards,
Doug