No phone, "Password is invalid", SIP settings have delet
Posted: 10/06/2018
Edit by LiptonBrisk: This thread was originally merged into http://forum.fongo.com/viewtopic.php?f=8&t=15926 by Fongo Support. I then responded in that thread. Erft then created another separate thread called "
FPL, ATA settings changed on own, stopped phone; Why?" So that I'm not responding in two separate threads for the exact same issue, I've merged all the posts here."
Hi. Freephoneline is my only phone, and I have used it every day for the past 5 years. There is no reason why it would be deleted for non-use.
I have been experiencing intermittent phone service interruptions for about a year. I'll go to make a phone call and I won't have a dial tone. And then I'll see that I've got voice mails in my email because no-one could get through. So I'll unpower and repower both the modem and the ATA, several times with an occasional reset, and that has worked...until today.
This morning I tried to make a phone call and I had no dial tone. Both phone line LEDs on my ATA (Cisco SPA 122) were out. So I powered up the computer to check my internet connection, and it was fine. I unpowered and repowered the modem and ATA several times but that didn't work. I went into the ATA setup, and things have changed. Some settings have changed, like ring tones, there are strings of information when previously there were non, packet size has changed, etc, and most disturbingly, in the "Quick Setup", ALL the information had been deleted. I re-entered voip.freephoneline.ca and voip2.freephoneline.ca as proxies for Lines 1 and 2, and re-entered my password, the only password I have written down on the printout of my freephoneline ATA settings. The phoneline LED lit up and I got back a dial tone, but when I tried to make a call, I got the message "That password is not valid". This seems to be permanent. Suddenly my password is not valid.
I tried downloading the desktop app to see if I could make calls with that, and although I could enter in the phone number to call, when I clicked "Call", there was no response. However, the call log shows that the first time I tried that number, it went through. It doesn't show the next 5 times I tried the number. So the log shows that I made a call of 32 seconds with normal call clearing, but at my end, nothing happened. I closed the desktop app, and tried to open it to try again later, but it wouldn't open.
For some reason I don't have the unlock key with the settings and password stored anywhere. That's very unlike me and I wonder if perhaps gmail deleted it like it has with other emails. The password I tried today was the one I wrote on the printout of my ATA settings. It is obviously one generated by Freephoneline because it's nothing like one I would have chosen for myself.
I thought the problem was the ATA, and maybe it is. The way all my information has just disappeared means that I have no way of programming the new ATA I bought today.
I have emailed Fongo/Freephoneline proof of purchase in the form of a copy of the bill that the Freephoneline Unlock key charge appears (2013). Freephoneline will be able to see from the email address I sent with the email to them that I did indeed purchase an Unlock Key (surely the password would have been included with that). I am hoping that they will resend me my information so I can reprogramme the ATA. I paid for it, I need it regardless of whether it's some sort of communication problem, or if I'll need to programme the new ATA.
Would anyone know if this might be a mistake on the part of Fongo/Freephoneline? Is it likely that they will resend my Unlock Key (I don't want to purchase it twice)? Does this sound like an ATA problem? If so, how do I fix this??
Volunteers, HELP!
FPL, ATA settings changed on own, stopped phone; Why?" So that I'm not responding in two separate threads for the exact same issue, I've merged all the posts here."
Hi. Freephoneline is my only phone, and I have used it every day for the past 5 years. There is no reason why it would be deleted for non-use.
I have been experiencing intermittent phone service interruptions for about a year. I'll go to make a phone call and I won't have a dial tone. And then I'll see that I've got voice mails in my email because no-one could get through. So I'll unpower and repower both the modem and the ATA, several times with an occasional reset, and that has worked...until today.
This morning I tried to make a phone call and I had no dial tone. Both phone line LEDs on my ATA (Cisco SPA 122) were out. So I powered up the computer to check my internet connection, and it was fine. I unpowered and repowered the modem and ATA several times but that didn't work. I went into the ATA setup, and things have changed. Some settings have changed, like ring tones, there are strings of information when previously there were non, packet size has changed, etc, and most disturbingly, in the "Quick Setup", ALL the information had been deleted. I re-entered voip.freephoneline.ca and voip2.freephoneline.ca as proxies for Lines 1 and 2, and re-entered my password, the only password I have written down on the printout of my freephoneline ATA settings. The phoneline LED lit up and I got back a dial tone, but when I tried to make a call, I got the message "That password is not valid". This seems to be permanent. Suddenly my password is not valid.
I tried downloading the desktop app to see if I could make calls with that, and although I could enter in the phone number to call, when I clicked "Call", there was no response. However, the call log shows that the first time I tried that number, it went through. It doesn't show the next 5 times I tried the number. So the log shows that I made a call of 32 seconds with normal call clearing, but at my end, nothing happened. I closed the desktop app, and tried to open it to try again later, but it wouldn't open.
For some reason I don't have the unlock key with the settings and password stored anywhere. That's very unlike me and I wonder if perhaps gmail deleted it like it has with other emails. The password I tried today was the one I wrote on the printout of my ATA settings. It is obviously one generated by Freephoneline because it's nothing like one I would have chosen for myself.
I thought the problem was the ATA, and maybe it is. The way all my information has just disappeared means that I have no way of programming the new ATA I bought today.
I have emailed Fongo/Freephoneline proof of purchase in the form of a copy of the bill that the Freephoneline Unlock key charge appears (2013). Freephoneline will be able to see from the email address I sent with the email to them that I did indeed purchase an Unlock Key (surely the password would have been included with that). I am hoping that they will resend me my information so I can reprogramme the ATA. I paid for it, I need it regardless of whether it's some sort of communication problem, or if I'll need to programme the new ATA.
Would anyone know if this might be a mistake on the part of Fongo/Freephoneline? Is it likely that they will resend my Unlock Key (I don't want to purchase it twice)? Does this sound like an ATA problem? If so, how do I fix this??
Volunteers, HELP!